Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

SAP Software & Platforms Senior Manager

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture's SAP practice is highlighted, emphasizing their innovative approach using design thinking, agile methodologies, and cutting-edge technologies like IoT, automation, and AI. They've developed myConcerto, a blend of SAP and Accenture, aiding clients in achieving significant victories. Accenture invests in training employees on new SAP technologies such as SAP Leonardo, S/4HANA, and Cloud, supported by a vast community of over 50,000 members. Their hard work is recognized with over 70 SAP awards, making them the leading partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, and SAP Concur. The role requires an SAP transformation expert with extensive Software and Platforms industry experience, capable of leading teams, delivering industry-specific solutions, and driving business development. The ideal candidate should have a minimum of 10 years in SAP S/4 ERP or Industry Solution for Software and Platform, 3 end-to-end SAP implementations, and 6 years in project management.

Prepared Meals and Rotisserie Chicken Associate

Company: Walmart

Location: Rockford, IL

Posted Jan 24, 2025

The job posting is for a prepared meal and rotisserie chicken associate at Sam's Club. The role involves preparing fresh food items daily, maintaining cleanliness, and ensuring high-quality products. The associate will also handle member satisfaction, adapt to changes, and use digital tools to drive sales. The position offers competitive pay, benefits including health, financial, and time-off benefits, and opportunities for career growth through education programs.

S&MS Account Executive

Company: Dun & Bradstreet

Location: Peoria, IL

Posted Jan 24, 2025

Produce Associate

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

This job posting is for a produce team member at Sam's Club. The role involves ensuring the availability, cleanliness, and freshness of produce, prioritizing member satisfaction, and providing excellent customer service. The ideal candidate should have experience with produce, be comfortable with change, and possess strong communication skills. Key responsibilities include maintaining a positive attitude, providing exceptional customer service, stocking merchandise, and maintaining inventory. The position offers competitive pay, benefits including health, financial, and time-off benefits, and opportunities for career growth. The hourly wage range is $16.00 to $23.00.

Produce Associate

Company: Walmart

Location: Calumet City, IL

Posted Jan 24, 2025

Baker and Packager Associate

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

The Bakery/Packager position at Sam's Club involves preparing fresh baked items daily, maintaining a clean and organized workspace, and providing excellent customer service. The role requires multi-tasking, problem-solving, and the ability to work in fast-paced environments. The team is committed to member satisfaction and works collaboratively to ensure high-quality products. Benefits include competitive pay, health benefits, 401(k), and various other perks.

Operational Risk & Control Analyst - Hybrid

Company: Alliant Credit Union

Location: Chicago, IL

Posted Jan 24, 2025

This role involves leading the review and testing of controls and processes, working with lines of business and external partners, and communicating review results and opportunities. The responsibilities include creating a monitoring plan, executing testing activities, and maintaining risk and control documentation. The ideal candidate should have a Bachelor's degree in Business or a related field and at least 3 years of experience in compliance audit controls of financial products. The compensation range is $61,700 to $94,750 annually, with additional benefits such as health care, 401k with employer match, and work from home options. The role requires adherence to Bank Secrecy Act policies and maintaining integrity and ethics in all actions.

Product Marketing Manager - Hybrid

Company: Alliant Credit Union

Location: Chicago, IL

Posted Jan 24, 2025

The role involves supporting and overseeing strategic implementation testing and integration of assigned processes and products. The individual will assist management and team with prioritization of the strategic roadmap, ensure the assigned team reaches goals, and collaborate with various partners to continually iterate and enhance the vision. Responsibilities include supporting the product backlog, developing user stories, participating in Scrum meetings, and communicating with internal and external stakeholders. The role requires a Bachelor's Degree in Marketing, Business, eCommerce, Technology, or a related field, and at least 2 years of experience in Channel Product Owner, Agile Scrum, or related roles. The compensation range is $87,100 to $123,000 annually, with additional benefits including health care, vision, dental, 401k with employer match, work from home options, paid parental leave, employee discount programs, time off, 11 paid holidays, and education reimbursement.

Mortgage Loan Closer

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

Senior Cyber Engineer

Company: Avant

Location: Chicago, IL

Posted Jan 24, 2025

The Senior Tier 2 CTOC Analyst at Avant is a crucial role responsible for monitoring, analyzing, and responding to security events across the organization. This includes handling complex incidents, conducting threat hunts, and supporting all phases of the incident response lifecycle. The Senior Analyst will also mentor junior analysts, manage projects, and employ creative problem-solving to address various security challenges. Reporting to the CTOC Manager, the role involves collaboration with cross-functional teams and external partners, ensuring alignment with industry standards. The role offers opportunities for advanced cybersecurity expertise, mentoring junior talent, leading projects independently, and contributing to the strength and adaptability of the CTOC in a rapidly changing threat environment.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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