Excellent Customer Service Skills Jobs in New York City, NY

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Looking for Excellent Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the New York City, NY area.

Customer Insights Manager II

Company: Ursus, Inc.

Location: New York, NY

Posted Jun 30, 2025

Own and execute end-to-end customer research studies across multiple business areas (e.g. Smart Light Bulbs, Prospective Smart Home Customers), including study…

Laborer

Company: Petri Plumbing & Heating

Location: Brooklyn, NY

Posted Jun 30, 2025

Valid driver’s license with a clean driving record (required). Safely drive a company truck to and from job sites (must have a clean driving record).

Skilled Service Plumber NO ON CALL

Company: Petri Plumbing & Heating

Location: Brooklyn, NY

Posted Jun 30, 2025

Applicants must have a current driver license to drive company vehicle to customer's homes and businesses. All interested candidates must be able to assemble,…

Project Manager

Company: Hello Chapter

Location: New York, NY

Posted Jun 30, 2025

Undergraduate or graduate degree in Construction Management, Engineering, Architecture or another related field from an accredited program.

Junior Accountant

Company: Research Foundation of The City University of New York

Location: New York, NY

Posted Jun 30, 2025

These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and…

Experiential Graphic Designer (full-time)

Company: 24 Seven Talent

Location: New York, NY

Posted Jun 30, 2025

5+ years in graphic or environmental design. Bonus: Motion design or 3D rendering skills; knowledge of fabrication processes or event materials.

HVAC Service Technician

Company: Quick & Clean HVAC

Location: New York, NY

Posted Jun 30, 2025

Valid driver's license with a clean driving record. Van driving skills for transportation to job sites. Strong mechanical knowledge and troubleshooting skills.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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