Excellent Customer Service Skills Jobs in Other US Location

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Looking for Excellent Customer Service Skills jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Other US Location area.

Sales Account Manager, Linga

Company: The PNC Financial Services Group

Location: Other US Location

Posted Feb 01, 2025

PNC is seeking a Sales Account Manager for its Linga organization based in Naples, FL. The role involves maintaining and nurturing sales relationships with existing clients, identifying and developing opportunities for client renewals and upsell/cross-sell, and working cross-functionally within Linga sales and service teams to ensure client happiness. The ideal candidate should have a minimum of three years of Customer Service and/or Sales Account Management experience, strong verbal and written communication skills, and excellent organizational skills. PNC offers a comprehensive range of benefits, including medical, dental, vision, life insurance, disability protection, 401k with PNC match, and more. PNC is an equal employment opportunity employer.

Senior Associate, Credit Risk

Company: Grab Holdings

Location: Other US Location

Posted Feb 01, 2025

Grab, Southeast Asia's leading superapp, is seeking a Senior Risk Associate for its lending business, GFSA. The role involves managing consumer portfolios, designing risk strategies, automating credit risk decision processes, and conducting risk analytics. The ideal candidate should have experience in credit risk, BNPL, growing a lending business, and statistical modeling. Grab offers comprehensive benefits and is committed to building an inclusive workplace.

Senior Software Engineer, Backend

Company: Grab Holdings

Location: Other US Location

Posted Feb 01, 2025

Grab, Southeast Asia's leading superapp, is seeking a Financial Engineering team member to design and develop robust, scalable, and high-performance software applications using GoLang. The role involves collaborating with cross-functional teams, mentoring junior engineers, and staying updated with emerging trends in software development. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 4+ years of backend development experience, and a solid understanding of programming principles, financial transaction consistency, and Git version control.

Channel Development Manager

Company: Instructure

Location: Other US Location

Posted Feb 01, 2025

Instructure is seeking an Education Technology SaaS Channel Manager to expand their reach in the education sector through indirect sales channels in Europe, the Middle East, Africa, and Latin America. The role involves developing and executing channel strategies, identifying and onboarding strategic partners, training and enabling partners, managing relationships, conducting market analysis, collaborating with internal teams, negotiating contracts, and developing channel programs. The ideal candidate should have a Bachelor's degree in business, marketing, education, or a related field, proven track record in channel management, deep understanding of the education technology landscape, excellent communication and relationship-building skills, analytical mindset, strategic thinking, results-oriented mindset, strong negotiation skills, and proficiency in CRM software and productivity tools.

Manager, Software Engineering

Company: Henry Schein One

Location: Other US Location

Posted Feb 01, 2025

Henry Schein One is seeking a Software Engineering Manager with experience in growing and enabling teams to build high availability global solutions. The role involves leading mission-focused teams of software engineers, overseeing team leaders, and ensuring products are secure, compliant, and reliable. The ideal candidate will have a Bachelor's Degree in Computer Science or equivalent, 7+ years of experience in software development, and experience managing and leading high-performing teams in remote and hybrid settings. The company offers competitive compensation, excellent benefits, and a career in the healthcare technology industry.

Manager, Customer Success

Company: Instructure

Location: Other US Location

Posted Feb 01, 2025

The text describes a Customer Success Manager role at Instructure, emphasizing the importance of customer satisfaction, retention, and growth. The manager is expected to drive results, coach and develop CSMs, and maintain a strong team culture. Key responsibilities include managing customer relationships, driving adoption of Instructure's products, and collaborating with sales teams. The ideal candidate should have a deep understanding of SaaS products, excellent communication skills, and a results-driven attitude. The role requires empathy, technical aptitude, and the ability to work in a fast-paced environment.

Senior Software Engineer- ReactJs

Company: Altir

Location: Other US Location

Posted Feb 01, 2025

The company is seeking a highly experienced software engineer with a focus on React.js, TypeScript, and JavaScript. The ideal candidate will work closely with global teams to design, develop, and optimize user interfaces, implement automated testing, and maintain high-quality code. The role offers a competitive benefits package including profit sharing, parental leave, flexible PTO, premium health insurance, and opportunities for travel and team events.

Penetration Tester - InfoSec

Company: Rapid7

Location: Other US Location

Posted Feb 01, 2025

Rapid7 is seeking a skilled Penetration Tester with 24 years of experience in web application security. The ideal candidate will have industry-recognized certifications, strong understanding of OWASP and MITRE ATT&CK frameworks, and experience with offensive security tools. The role involves performing web API, mobile, code review, and thick client application penetration testing, as well as vulnerability and attack surface assessments. The candidate will collaborate with development teams, SOC Threat Hunt Team, and coach team members. Rapid7 offers a dynamic workplace with opportunities for career growth and impactful work in cybersecurity.

Amazon Senior Brand Manager

Company: Kitsch LLC

Location: Other US Location

Posted Feb 01, 2025

KITSCH, a female-owned global accessory brand established in 2010, is seeking a dynamic and results-driven Amazon Senior Brand Manager. The ideal candidate should have at least 6 years of relevant experience, a proven track record on the Amazon platform, and strong leadership skills. The role involves managing a team, strategic planning, Amazon PPC management, catalog oversight, performance analytics, and cross-functional collaboration. KITSCH offers competitive pay, benefits, a dynamic team, and an open mind for new ideas.

Manager Site Reliability Engineer

Company: Zeta

Location: Other US Location

Posted Feb 01, 2025

Zeta is a NextGen Banking Tech company founded in 2015 by Bhavin Turakhia and Ramki Gaddipati. Their flagship platform, Zeta Tachyon, is a modern, cloud-native, and fully API-enabled stack that offers various banking capabilities. Zeta has issued over 20M cards globally and works with major banks and fintechs. The company has over 1700 employees and raised $280 million at a $15 billion valuation in 2021. The Site Reliability Engineer role focuses on building and maintaining reliable, scalable, and efficient systems, ensuring a seamless user experience. Responsibilities include system reliability, automation, incident response, capacity planning, performance optimization, infrastructure as code, monitoring and logging, security, disaster recovery planning, continuous improvement, team leadership, mentorship, and conflict resolution. Required skills include programming languages, automation and scripting, containerization and orchestration, cloud computing, monitoring and logging, networking, security, and continuous integration/continuous deployment. 10-15 years of experience in site reliability engineering, a degree in computer science or a related field, and experience in a product organization are preferred. Zeta is an equal opportunity employer.

City Lead

Company: Grab Holdings

Location: Other US Location

Posted Feb 01, 2025

Grab, Southeast Asia's leading superapp, is seeking a City Sales Lead for its Batam office. The role involves supervising daily operations, acquiring F&B merchants, and maximizing their potential in GrabFood. The ideal candidate should have 2+ years of sales team leadership experience, proficiency in analytics, and fluency in Bahasa, English, or Mandarin. The role offers opportunities for growth and wellbeing, with benefits including term life insurance, medical insurance, and flexible work arrangements.

City Lead

Company: Grab Holdings

Location: Other US Location

Posted Feb 01, 2025

Grab, Southeast Asia's leading superapp, is seeking a City Sales Lead to manage operational activities, supervise a sales team, and drive merchant business growth in GrabFood. The role involves handling sales activities, maintaining top merchant partnerships, and collaborating with strategy, planning, and marketing teams. Essential skills include 2+ years of sales team leadership, proficiency in analytics, and fluency in Bahasa and English. Grab offers comprehensive benefits and fosters an inclusive workplace.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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