Excellent Customer Service Skills Jobs in USA
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Looking for Excellent Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the USA area.
Sr. Technical Support Specialist - Premier
Company: Zapier
Location: USA
Posted Jan 28, 2025
Zapier is a remote-first company seeking a Technical Support Specialist with at least 2 years of experience in SaaS customer support. The role involves helping customers via email or chat, contributing to strategic projects, and writing documentation. Zapier values empathy, accountability, and continuous learning. The company is committed to diversity, inclusion, and equal opportunity employment.
Cloud Security Automation Engineer
Company: GuidePoint Security
Location: USA
Posted Jan 28, 2025
The job posting is for an experienced Cloud Security Automation Engineer to join a consulting team. The role involves client-facing work, where the engineer will collaborate with various organizations to secure their cloud-native workloads, including Kubernetes environments. Key responsibilities include client engagement, Kubernetes security consulting, policy as code, infrastructure as code consulting, secrets management, CICD pipeline security, cloud-native workloads, monitoring and remediation, training and best practices, and automation. The ideal candidate should have proven experience in consulting, proficiency in Policy as Code tools, expertise in Infrastructure as Code tools, strong knowledge of secrets management solutions, experience with CICD and GitOps platforms, solid understanding of cloud platforms, excellent client-facing communication skills, and experience with scripting and automation. Preferred certifications and skills include Kubernetes and Cloud Native Association Certifications, CSP Certifications, experience with container security tools, familiarity with cloud security frameworks, and knowledge of DevSecOps practices.
Global People Business Partner - Revenue
Company: Cribl
Location: USA
Posted Jan 28, 2025
The job posting describes a People Business Partner role with Cribl, a company that values a remote-first culture, innovation, and employee engagement. The role involves building relationships with the Chief Revenue Officer and Revenue leadership team, mentoring managers, and driving talent initiatives. The ideal candidate should have 10+ years of experience as a People Business Partner in a Revenue organization, knowledge of employment laws, and strong communication skills. The role offers a competitive salary and benefits package, and the company emphasizes diversity and inclusion. The hiring manager seeks a candidate who is curious, asks questions, and gets things done, balancing humility with confidence.
DBA
Company: Recharge
Location: USA
Posted Jan 28, 2025
The DBA role involves supporting and maintaining database resources, ensuring they meet business and customer requirements. Responsibilities include focusing on database efficiency and resilience, implementing new technologies, and debugging performance issues. The ideal candidate should have expertise in query performance, proficiency in SQL and Python, experience with cloud platforms, and a passion for learning new technologies. The role requires 4+ years of relevant experience and a Bachelor's degree or equivalent. Compensation is competitive and based on performance, with a hiring range of $112,000 - $140,000 USD in the US and $88,000 - $110,000 CAD in Canada.
Compensation Analyst
Company: Cribl
Location: USA
Posted Jan 28, 2025
The job posting is for a Compensation Analyst position at a dynamic and innovative company. The role involves analyzing large data sets, identifying market trends, and influencing compensation programs. The ideal candidate should have 2 years of experience in compensation, HR operations, or data analysis, with strong analytical skills and proficiency in Excel. Experience with HRIS systems and data visualization tools is a plus. The salary range is $92,000 - $115,000, depending on location, and the company offers a generous benefits package.
Lead Visual UX Designer
Company: Nuna
Location: USA
Posted Jan 28, 2025
Nuna, a company that has established its brand in the B2B space over the last decade, is now in startup mode again. They are developing an innovative new healthcare companion experience to improve outcomes for people with chronic conditions. The Nuna app is their first direct-to-consumer product, aiming to help patients manage their health at home and bridge the gap to their care team. They are seeking a Lead Visual UX Designer to set the bar for visual impact across their products, requiring deep empathy for patient healthcare and wellness journeys. The role involves driving visual design excellence, aligning with Nuna's brand vision, and engaging in the building of a world-class product design team.
Customer Onboarding Manager - CASEpeer
Company: AffiniPay
Location: USA
Posted Jan 28, 2025
The Onboarding Manager plays a crucial role in setting up law firms for success by ensuring a smooth transition to AffiniPays case management software, CASEpeer. This role involves building strong customer relationships, providing excellent customer service, and leading others. The ideal candidate should have 2+ years of SaaS Client Success onboarding experience, preferably in the personal injury legal field. They should possess strong communication skills, analytical capabilities, and leadership skills. The position offers a competitive salary between $50,000 and $60,000 annually, with opportunities for overtime. The Onboarding Manager will master the product, prepare and lead customer onboarding, provide proactive outreach, and serve as a brand ambassador.
Product Manager- Consumer, II Home
Company: Coursera
Location: USA
Posted Jan 28, 2025
The role of an IC3 Product Manager Consumer II at Coursera involves driving product innovation, enhancing user experience, and managing product strategies. The focus is on user-centric design, data-driven decisions, and smooth coordination of new feature rollouts. The Home Pod at Coursera, which owns the strategy, vision, and roadmap for Coursera Home, aims to inspire learners and enable them to continue learning. The PM at Home collaborates with other teams to understand their needs and incorporate them into the home product. Responsibilities include leading product innovation initiatives, prioritizing features, collaborating with cross-functional teams, conducting user research, and creating and overseeing go-to-market plans for new features.
User Researcher II
Company: Grow Therapy
Location: USA
Posted Jan 28, 2025
The job posting is for a User Researcher position at a remote-friendly design team. The role involves partnering with product managers, designers, engineers, and data analysts to identify and prioritize research questions. The responsibilities include designing and executing various research studies, analyzing data, documenting findings, and presenting insights to teams. The ideal candidate should have extensive experience in qualitative and quantitative research methods, strong communication skills, and a passion for impact. The salary range is $135,160 - $160,000.
Account Director
Company: BigCommerce
Location: USA
Posted Jan 28, 2025
BigCommerce is seeking an Account Director with 5+ years of sales experience, particularly in technology sales for a SaaS or eCommerce company. The role involves driving sales revenue through new client acquisition, managing the sales process, and acting as a subject matter expert. The ideal candidate should have excellent communication skills, be tech-savvy, and have a strong understanding of eCommerce and the sales process. They should be able to identify and solve complex problems, provide accurate sales forecasts, and maintain a positive outlook.
Senior Customer Success Manager - Enterprise
Company: 1Password
Location: USA
Posted Jan 28, 2025
1Password is seeking a Senior Customer Success Manager with a proven track record in managing a book of business in a SaaS or tech environment. The role involves guiding enterprise-level teams through their 1Password lifecycle, acting as a customer champion, and influencing processes across the entire Customer Success organization. The individual will work remotely within Canada or the US Eastern Time Zone. The role offers a competitive salary, comprehensive benefits, and opportunities for growth and development. 1Password is committed to fostering an inclusive and equitable workplace, and successful applicants will be required to complete a background check.
Hotel Specialist
Company: Airbnb
Location: USA
Posted Jan 28, 2025
The text describes a job opportunity at Airbnb for a CX Specialist role in the HotelTonight team. The role involves providing exceptional customer support, handling escalated cases with empathy and professionalism, and coaching team members. The ideal candidate should have 2+ years of customer support experience, strong communication skills, and the ability to work in a remote setting. The role is remote-eligible, but the candidate must live in a state where Airbnb has a registered entity. Airbnb is committed to diversity and inclusion, and encourages all qualified individuals to apply.