Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Principal Associate, Cyber Technical - Data Loss Prevention (Endpoint DLP)

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a cybersecurity professional with at least 3 years of experience in cybersecurity or information technology, specifically in developing and responding to DLP alerts and working with Endpoint DLP. The role involves configuring and optimizing endpoint DLP rules, working with the DLP product team, assessing current and proposed architectures, and creating documentation related to DLP solutions. The candidate will also be responsible for writing playbooks for incident responders, supporting audit responses, tracking key performance indicators, and identifying gaps in controls. The role offers a competitive salary and comprehensive benefits package.

Senior Manager, Data Science - GenAI Powered Developer Experience Team

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a Senior Data Scientist for the GenAI Powered Developer Experience Team. The role involves partnering with a cross-functional team to deliver AI-powered products that enhance the software development lifecycle for developers. The ideal candidate should be innovative, creative, a leader, technical, and influential. They should have at least 3 years of experience in open-source programming languages for large-scale data analysis, machine learning, and relational databases. Preferred qualifications include a PhD in Computer Engineering, specialized experience in GenAI application development, management experience, DevOps experience, and AWS experience. The role is eligible for performance-based incentive compensation and offers a comprehensive set of benefits. Capital One is an equal opportunity employer committed to diversity and inclusion.

Senior Administrative Assistant (Administrative Support Assistant III) Interactive Financial Exchange

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking an experienced Administrative Support Assistant III to support 4-6 executives in a fast-paced, tech-savvy environment. The role involves managing complex schedules, handling travel arrangements, and coordinating meetings. The ideal candidate is a multitasker, resourceful, and autonomous, with excellent communication and organizational skills. The position offers a competitive salary and a supportive work environment.

Senior Back-end Software Developer (TS/SCI)

Company: Maxar Technologies

Location: Washington DC

Posted Jan 29, 2025

Maxar Technologies is seeking a Senior Backend Software Developer to support the development and integration of various intelligence capabilities into a test and operational environment. The role involves designing, developing, and maintaining backend systems with a focus on optimizing performance and ensuring reliability for mission-critical applications. The candidate will implement and maintain RESTful APIs using Java and the Spring Boot framework, enhance backend infrastructure, troubleshoot issues, and collaborate with cross-functional teams. The position requires a Bachelor's degree in Computer Science or a related discipline, 7+ years of relevant experience, and proficiency in software engineering tools and agile practices. Maxar offers a comprehensive benefits package and competitive salary, with the base pay for this position within the Washington DC metropolitan area being $131,000 - $219,000 annually.

MEP Project Manager - Quality Control

Company: iParametrics, LLC

Location: Washington DC

Posted Jan 29, 2025

iParametrics is seeking a MEP Project Manager Quality Control for a long-term onsite position based in Washington DC. The role involves managing MEP Quality Control tasks, overseeing a team of 23 MEP inspectors, and collaborating with AECOM, GSA, and Clark Construction. The ideal candidate should have 8+ years of experience in MEP systems for federal projects, a Bachelor's degree in Mechanical, Electrical, or Plumbing Engineering, and be eligible for or hold an HSPD12 clearance. The position offers competitive compensation and benefits, including medical, dental, vision, life insurance, short-term and long-term disability, a 401k plan, and paid time off.

Senior Front-end Software Developer (TS/SCI)

Company: Maxar Technologies

Location: Washington DC

Posted Jan 29, 2025

Maxar Technologies is seeking a Senior Frontend Software Developer to support the development and integration of various intelligence capabilities into a test and operational environment. The role involves designing and deploying components into a larger system infrastructure, focusing on implementing UI/UX designs for a space domain awareness system. The ideal candidate should have a current active TSSCI clearance, 7+ years of relevant software development experience, and proficiency in JavaScript and modern JavaScript frameworks. The position is hybrid, but the candidate must be willing to work in the Herndon VA office up to 5 days a week as needed. The base pay for this position within the Washington DC metropolitan area is $131,000 - $219,000 annually.

Senior Full Stack Software Developer (TS/SCI)

Company: Maxar Technologies

Location: Washington DC

Posted Jan 29, 2025

Maxar Technologies is seeking a Senior Full Stack Software Developer to support the development and integration of various intelligence capabilities into a test and operational environment. The role involves a broad spectrum of responsibilities, from frontend user UI/UX design to backend application software development, maintenance, testing, and debugging. The ideal candidate should have a background in building intelligence community operational-level software solutions and be proficient in JavaScript and Java. The position requires a current active TSSCI clearance, 7+ years of relevant software development experience, and strong proficiency in software engineering tools. Maxar offers a comprehensive package of benefits and values diversity in the workplace.

Manager, Enterprise Services Risk eData

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a highly motivated Risk Manager for its Enterprise Services Risk Office, specifically for the eData team. The successful candidate will have strong analytical, organizational, and communication skills, along with knowledge of process management strategies and risk methodologies. They will play a key role in enhancing risk processes for enterprise consumption and support critical business strategies. The role involves partnering with the eData risk team, delivering senior level risk management reporting, and collaborating with colleagues across multiple organizations. Basic qualifications include a high school diploma, at least 3 years of experience in process management or risk management, and at least 3 years of experience supporting internal business clients. Preferred qualifications include a bachelor's degree, 5+ years of experience in process management or risk management, and experience in the financial services industry.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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