Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Full Stack Engineer

Company: Element (e14s.com)

Location: Washington DC

Posted Jan 27, 2025

Element is a HUBZone-certified consulting partner that fosters local economic development and leads digital transformation in government agencies. They offer a supportive culture with a focus on collaboration, creativity, diversity, and inclusion. The company is currently seeking a Full Stack Engineer with strong application design and development skills, experience in DevOps, AWS, and Agile application development. The role involves operating and enhancing an enterprise government system and migrating from one AWS account to another. Element is an equal opportunity employer committed to building solutions that improve the lives of those who use them.

PeopleSoft Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 27, 2025

EDC Consulting, a small business provider of enterprise solutions and strategic business support to the Federal Government, is seeking a PeopleSoft Systems Engineer for a remote position on the East Coast. The role involves supporting and leading major initiatives, managing and monitoring systems and infrastructure, and collaborating with other professionals to ensure high-quality deliverables. The ideal candidate should have a minimum of 10 years of experience in developing engineering applications for large federal agencies, with expertise in Windows Server and Red Hat operating systems, Active Directory, and Exchange administration. The position offers a rich corporate culture with driven leadership, an energetic atmosphere, and opportunities for long-term employment and career growth in the FedGov sector.

Cloud Architect

Company: Element (e14s.com)

Location: Washington DC

Posted Jan 27, 2025

Element is a HUBZone-certified consulting firm that partners with government clients to create meaningful user experiences and drive digital transformation. They foster a supportive culture with a focus on collaboration, creativity, diversity, and inclusion. As a Cloud Solutions Architect, you'll design and implement resilient, secure, scalable, and cost-effective cloud solutions using AWS, Azure, or Google Compute. Key responsibilities include providing architectural guidance, championing Marketplace principles, optimizing cloud costs, and collaborating with stakeholders. Minimum qualifications include a Bachelor's degree in Computer Science or a related field, 4+ years of cloud infrastructure engineering experience, and AWS Solutions Architect certifications. Preferred qualifications include experience with IaC tools, CICD processes, monitoring tools, and government consulting. Element is a remote-first company based in Washington DC, committed to equal opportunity employment.

Senior - IC Awards Specialist

Company: DarkStar Intelligence

Location: Washington DC

Posted Jan 27, 2025

DarkStar Intelligence is hiring a full-time IC Awards Specialist for an onsite position in Bethesda, MD. The role involves managing IC Awards, coordinating the National Intelligence Awards Program, editing nominations, handling award logistics, and liaising with various IC agencies and departments. The ideal candidate must be a US citizen with a Top Secret/SCI Clearance and Counterintelligence Polygraph. They should have a Bachelor's degree with 18+ years of experience, or a Master's degree with 10+ years, or 20+ years without a degree. Proficiency in Microsoft Office and experience with the Awards Database are required. The role involves supporting IC Awards, coordinating the National Intelligence Awards Program, organizing databases, editing award nominations, handling logistics for award packages and presentations, updating the Awards database, assisting with setting up Award Selection Boards, and working with Genesis Lite Data Base. The salary range is $140,000 - $150,000.

Model Based Space Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 27, 2025

The Aerospace Corporation is seeking a Model Based Space Systems Engineer to implement creative MBSE approaches for new and existing space ground and launch systems. The ideal candidate will have a Bachelor's degree in a relevant engineering discipline, proficiency in MBSE modeling languages and tools, and 6 years of experience in space systems engineering. The role involves developing and evaluating architecture and engineering models, infusing MBSE practices into internal and external programs, and advising customers on MBSE methodologies. The position requires a current TSSCI security clearance and US citizenship.

Systems Manager

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 27, 2025

Call Your Mother, a neighborhood bagel shop and deli with locations in DC and Denver, is hiring a Systems Manager. The ideal candidate should have at least 5 years of relevant technical experience in restaurant or retail environments, experience with restaurant-retail systems, a Bachelor's degree in Computer Science or Software Engineering, 3+ years of experience with PCI DSS requirements, a strong background in quality assurance, excellent analytical and problem-solving skills, strong communication skills, high integrity, and the ability to manage multiple projects in a fast-paced environment. The role involves developing IT strategies, planning and implementing IT systems, ensuring continuous operation of IT systems, managing menu and systems updates, resolving POS system issues, implementing and monitoring security measures, managing relationships with third-party partners, developing and overseeing budgets, utilizing cross-functional collaboration, managing IT projects, and overseeing integration of POS systems with other business systems. The company offers a competitive base salary, opportunities to create extraordinary moments for guests, contribute to the business, support communities, mentor team members, and make genuine relationships.

Director of Communications

Company: Crowell & Moring

Location: Washington DC

Posted Jan 27, 2025

Crowell & Moring LLP, an international law firm, is seeking a Director of Communications. The role involves developing and implementing strategic communications, managing firm risk, and enhancing the firm's public profile. Key responsibilities include advising firm leadership, producing high-quality communications, managing PR professionals, and leading the firm's social media program. The ideal candidate should have proven skills in communications, media relations, project management, and people management. A Bachelor's degree, preferably in communications, public relations, journalism, or a related field, and a minimum of 15 years of relevant experience are required. The firm offers a competitive compensation package and a positive, friendly culture.

Radar Enterprise Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 27, 2025

The Aerospace Corporation is seeking a Radar Enterprise Senior Project Engineer to lead their contributions to the GEOINT Enterprise Capability Area. The role involves delivering emerging architectures for the customers Radar Portfolio Manager, including development, evaluation, and maturation of Radar architecture concepts. The successful candidate will also be responsible for integration of existing and planned systems, identification and mitigation of system risks, and prototype development of Digital Engineering solutions. The position requires a Bachelors degree in engineering, at least 12 years of professional engineering experience, and relevant technical programmatic and engineering Radar domain experience.

VP, MF Conventional Underwriting (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 27, 2025

Fannie Mae is seeking a VP MF Conventional Underwriting East to lead and oversee the strategic credit decision-making process for Conventional MF products in the Northeast and Southeast regions. The role involves managing a team of over 25 underwriters, setting measurable goals, developing policies, and engaging with various departments. The ideal candidate should have at least 10 years of experience in underwriting multifamily loans, preferably with Fannie Mae or Freddie Mac, and strong leadership and communication skills. Fannie Mae offers a flexible work environment and comprehensive benefits package.

DevOps Engineer

Company: Element (e14s.com)

Location: Washington DC

Posted Jan 27, 2025

Element is a HUBZone-certified consulting firm that specializes in crafting meaningful user experiences for government customers. They foster local economic development and lead digital transformation in government agencies. The company values collaboration, creativity, diversity, and inclusion, creating a supportive culture where every voice is valued. As a remote-first company based in Washington DC, they offer a position for a DevSecOps Engineer to modernize federal clients' software development and operational processes. The ideal candidate should have a solid understanding of cloud services, DevOps methodologies, and extensive experience with AWS, IaC, and agile tools. Element is an equal opportunity employer committed to building solutions that improve the lives of those who use them.

Project Manager & Analyst

Company: B.F. Saul Company

Location: Washington DC

Posted Jan 27, 2025

The B.F. Saul Company, founded in 1892, is a successful privately-owned real estate company in the U.S. It specializes in commercial real estate ownership, development, and construction. The company is seeking a Project Manager & Analyst for its Hospitality Group, responsible for coordinating business intelligence tools, data analysis, and reporting on hotel operations, food and beverage, and guest satisfaction. The ideal candidate should have at least two years of hotel or analyst experience, strong analytical skills, and proficiency in Microsoft Office and Excel. Previous experience with business intelligence software and hotel property management systems is desirable. The role involves implementing BI tools, analyzing performance data, and participating in the annual business planning process. The company offers competitive benefits including health insurance, 401k, paid time off, and more.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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