Excellent Customer Service Skills Jobs in Washington DC

99,232 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Salesforce Solution Architect - Public Sector (Service Cloud and Experience Cloud)

Company: Salesforce

Location: Washington, DC / Remote

Posted Jan 25, 2025

View Details Apply on The Muse
Training Coordinator executing all training operations coordinating with external customers

Training Coordinator

Company: DarkStar Intelligence

Location: Washington DC

Posted Jan 25, 2025

DarkStar Intelligence is seeking a Training Coordinator to assist in executing all training operations and coordination functions. The role involves coordinating with external customers, maintaining student records, creating course certificates, generating reports and briefings, managing annual course schedules, overseeing accreditation activities, and developing standard operating procedures. Office support duties include maintaining phone rosters, onboarding personnel, managing sharedrive access, and updating leadership calendars for training events and meetings. The position requires an active Top Secret/SCI clearance, counterintelligence polygraph (preferred), at least three years of administrative experience, proficiency in using Microsoft Office software, and experience operating office equipment.

View Details Apply on BuiltIn

Sales Development Representative, Dragonfly

Company: FiscalNote

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Forklift Driver

Company: Coca-Cola

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Overnight Inbound (Stocking) (T2259)

Company: Target

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Senior HRIS Analyst, Workday

Company: The Washington Post

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
award-winning Management Consulting Firm generous medical dental and vision plans flexibility at BLN24

QA Engineer

Company: BLN24

Location: Washington DC

Posted Jan 25, 2025

BLN24, an award-winning Management Consulting Firm, is seeking a QA Engineer to join their team. The ideal candidate will lead the development and execution of test plans, have experience with automation testing tools, and be comfortable working with engineering and DevOps teams. BLN24 offers competitive benefits, including generous medical plans, flexibility, and opportunities for growth. The company is an Equal Opportunity Employer, valuing diversity and inclusion.

View Details Apply on BuiltIn

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2259)

Company: Target

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

(General Hire) Cybersecurity Engineering Intern (Security & Privacy, USDS)- 2025 Summer (BS/MS)

Company: TikTok

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Knowledge Director - Global Advantage

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Director, Subscriber Acquisition Marketing

Company: The Washington Post

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
leading medical device advisory firm clinical research organization expertise in regulatory

Associate Data Manager

Company: MCRA

Location: Washington DC

Posted Jan 25, 2025

MCRA, an IQVIA business, is a leading medical device advisory firm and clinical research organization. They offer expertise in regulatory, clinical research, reimbursement, healthcare compliance, and quality assurance. MCRA is seeking an Associate CDM to join their Data Management team. The position involves assisting Clinical Data Managers in various tasks, including data entry, reconciliation, and query resolution. The ideal candidate should have a Bachelor's degree, at least two years of professional work experience in clinical data entry, and proficiency in MS Office Suite. Strong attention to detail, communication, and time management skills are required. MCRA is an equal opportunity employer.

View Details Apply on BuiltIn

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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