Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Chef Manager

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Application Support Engineer

Company: DTCC

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
create and align technology vision lead complex crossfunctional initiatives manage multiple agile/waterfall squads

HR Technology Director

Company: MassMutual

Location: Washington DC

Posted Jan 25, 2025

The Director of HR Technology will create and align a technology vision with business strategy for HR, Employee Experience, and Digital Communications. They will lead complex initiatives, manage multiple agile/waterfall squads, and ensure cost-effectiveness and transparency. The role involves delivering projects on time and within budget, collaborating with other ETX leaders, and influencing technology strategy for growth. The ideal candidate will have a masters degree in computer science, experience with cloud platform migration, and expertise in change management, technology transformation, and innovative problem-solving.

View Details Apply on BuiltIn

Retail Banker I (40) East of the River

Company: TD Bank

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Food Service Manager

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse
Project Manager to coordinate plan develop and implement moderate to complex business projects demonstrate accountability agility a dedication to be inclusive a strong business acumen and will show courage even in the most difficult situations MMSDs strategy is to aggressively grow top line sales by expanding existing and establishing new partnerships with financial institutions

Project Manager - MassMutual Strategic Distributors

Company: MassMutual

Location: Washington DC

Posted Jan 25, 2025

The MMSD Program and Delivery team is seeking a Project Manager to oversee moderate to complex business projects, readiness initiatives, and recommend strategies. The role requires accountability, agility, inclusivity, strong business acumen, and courage. The team aims to aggressively grow top-line sales by expanding partnerships and investing in technology, sales operations, marketing, and product development. The Project Manager will monitor project progress, lead cross-functional teams, ensure alignment of functional plans with project plans, and manage budget, timeline, resources, and scope. Minimum qualifications include a Bachelor's degree and 7+ years of project management experience. Preferred qualifications include a Masters degree, third-party distribution market experience, life annuity product experience, PMP certification, and the ability to operate in agile and waterfall environments.

View Details Apply on BuiltIn

Leasing Manager

Company: KETTLER

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Food Service Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Senior Systems Engineer

Company: Leidos

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Compliance and Ethics - Internal Investigator (Flexible - Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Associate General Counsel, Regulatory Enforcement

Company: Meta

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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