Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Security Engineer, Investigations - i3E

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Product Manager

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Information Assurance Analyst

Company: Andworx LLC

Location: Washington DC

Posted Jan 24, 2025

Andworx is seeking an Information Assurance Analyst with extensive experience in the Federal Government. The role involves developing and maintaining information security programs, reviewing and drafting IA policies, and ensuring compliance with DoD policies and security best practices. The ideal candidate should possess strong communication skills, relevant certifications, and US citizenship with an active DOD Secret clearance. Andworx is a collaborative team that values innovation, quality, and continuous learning.

Customer Support Analyst

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 24, 2025

Network Administrator

Company: GCyber

Location: Washington DC

Posted Jan 24, 2025

GCyber is hiring a Network Administrator for a high-profile DISA customer. The role involves reviewing and evaluating IT infrastructure, configuring routers, switches, firewalls, and VPN systems, monitoring and maintaining networks, analyzing customer needs, and providing technical solutions. The ideal candidate should have an active DoD Top Secret/SCI clearance, a Bachelor's degree in a related field or equivalent experience, 5+ years of network administration experience, and IAT Level II certification. Additional certifications in Brocade, Cisco, Juniper, or Aruba are preferred.

Senior Manager, Data Analysis - Anti-Money Laundering Modeling and Advanced Data Insights

Company: Capital One

Location: Washington DC

Posted Jan 24, 2025

Capital One is seeking a Senior Manager for Data Analysis in the AntiMoney Laundering Modeling and Advanced Data Insights team. The role involves planning and executing data strategy for large scale predictive models, identifying technical issues in analytical tools, adhering to enterprise data management practices, and communicating results clearly. The ideal candidate should have strong problem-solving skills, communication abilities, and leadership experience. The position offers a competitive salary and benefits package, and is eligible for performance-based incentives. Capital One is an equal opportunity employer committed to diversity and inclusion.

Director, Technical Program Management

Company: Capital One

Location: Washington DC

Posted Jan 24, 2025

Capital One is seeking a Director of Technical Program Management to lead programs that deliver on critical business goals and build large scale products and platforms. The role involves managing enterprise platform hosting billions of documents, collaborating with cross-functional teams, and defining product roadmap and future strategy. The ideal candidate should have a strong technical background, exceptional communication and collaboration skills, and experience as a TPM leader. The role requires a deep focus on execution, accountability, and results, as well as excellent cross-team collaboration skills. The minimum and maximum full-time annual salaries for this role are listed for McLean VA, Plano TX, and Richmond VA.

Identity and Access Management IGA Governance Lead

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Bank of America is seeking an IAM Role Based Access & Segregation of Duties Manager for its Global Information Security (GIS) team. The role involves leading a team responsible for Identity Governance and Administration (IGA) ecosystem, ensuring appropriate access to resources, and mitigating risks. The candidate should have extensive IAM experience, strong interpersonal skills, and expertise in various IAM vendor solutions. The position offers a competitive salary range of USD 160,000.00 - 185,100.00 per year, along with benefits and opportunities for career growth.

F5 Network Engineer

Company: GCyber

Location: Washington DC

Posted Jan 24, 2025

GCyber is looking for an F5 Network Engineer to lead the Core Transport Network Engineering team. The role involves providing expertise in network routing, switching, performance monitoring, and troubleshooting. The engineer will deploy, maintain, and monitor network hardware and services, collaborate with security teams, and evaluate new technologies. The ideal candidate should have an active DoD Top Secret clearance, a Bachelor's degree in computer science or a related field, 5+ years of IT experience, 3+ years in DoD DISA or JSP Network environments, and one or more of the following certifications: CCNA, CCNP, ACSA.

Software Engineering Manager, Product

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Policy Analyst - ICAM

Company: CDW

Location: Washington DC

Posted Jan 24, 2025

CDW, a leading technology solutions provider, is seeking a detail-oriented Identity Policy Analyst with 4+ years of experience in ICAM policy development and analysis. The role involves policy development, compliance with federal standards, risk management, stakeholder collaboration, documentation, reporting, training, and awareness. The ideal candidate should have a Bachelor's degree in IT, Cybersecurity, or a related field, strong analytical skills, and excellent communication abilities. CDW offers a competitive salary range of $145,000 - $165,000 USD, along with comprehensive benefits and a positive work culture.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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