Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Billing/Revenue Analyst (Gov Con)

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A Non-Profit organization is looking for a Billing/Revenue Analyst with Government Contracting experience. The role involves preparing and submitting invoices, providing training, maintaining digital recordkeeping, and resolving customer inquiries. The analyst will also work on process improvement to lower billing cycle times and strengthen internal controls. Requirements include advanced Excel skills, experience with various types of government contracts, and manual AR invoice handling.

Travel Physical Therapist - $2,274 per week

Company: Aureus Medical Group - Therapy

Location: Parkland, Washington

Posted Jan 24, 2025

Aureus Medical Group is seeking a travel Physical Therapist for a 13-week assignment in Parkland, Washington. The position is in an outpatient setting with a supportive team and excellent pay, benefits, and bonuses. The estimated weekly income is between $2194.00-$2274.00, with an hourly rate of $16.00-$18.00. Aureus Medical Group offers a comprehensive package including a non-taxable stipend and specializes in creating ideal lifestyles for healthcare professionals.

Accounts Receivable Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Operations Associate

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

HireStrategy, a top-ranked recruiting and consulting firm in Washington, D.C., is seeking a talented individual for administrative and general office support. The firm offers a youthful, energetic, and entrepreneurial atmosphere, providing training and team support. Primary responsibilities include HR support, administrative tasks, reformatting resumes, team assistance, and office maintenance. Qualifications include a Bachelor's degree, 1-3 years of administrative experience, proficiency in MS Office, strong computer skills, excellent customer service, and ability to handle pressure and multitask.

Operations Research & Systems Analyst (ORSA) SME (Operations Research Analyst 5)- 4548

Company: Alion Science and Technology

Location: Washington, DC

Posted Jan 24, 2025

HII-TSD is seeking an Operations Research Systems Analyst (ORSA) Subject Matter Expert (SME) to support the Defense Intelligence Agency's (DIA) Centers and Offices at Bolling AFB, Washington, DC. The role involves providing strategic all-source analysis products and assessments across multiple disciplines, including regional stability, foreign military and security forces, insurgent organizations, counterterrorism, and counterintelligence. The SME ORSA analyst will design, develop, and apply various decision analytics, mathematical and statistical techniques, data mining, modeling and simulation, and other analytic methods to address operational and planning challenges. The role also includes performing ad hoc and recurring business analytic support, statistical analysis, process improvement analysis, and record keeping functions. Minimum qualifications include 15 years of relevant experience with a Bachelor's degree, or less years with higher degrees. A TS/SCI Clearance with CI/Poly is required.

Per Diem Urologist (Providence St. Peter Hospital)

Company: Providence

Location: Olympia, Washington

Posted Jan 24, 2025

Providence Medical Group is recruiting a board certified/board eligible Per Diem Urologist for temporary vacation coverage at Providence St. Peter Hospital in Olympia, Washington. The role involves providing urgent and emergent procedures. The hospital, listed as one of the top 5 Best Regional Hospitals in Washington for 2019, offers a respected family medicine residency program and has a Level III trauma center. Olympia, the location, is a southern tip of Puget Sound with abundant activities and a strong school system. Providence, the employer, is a nationally recognized healthcare organization with a mission to provide compassionate care to all, especially the poor and vulnerable.

Associate Media Planner

Company: Media Cause

Location: Washington DC

Posted Jan 24, 2025

Media Cause is a mission-driven marketing and creative agency that supports nonprofits in growing and accelerating their impact. They take a people-first approach to developing creative, scalable growth strategies and targeted communications. The agency has 60+ full-time employees and offices in Boston, Washington DC, Atlanta, and San Francisco, with remote team members. Media Cause has won 19 creative and effectiveness awards and was honored by Inc Magazine for positive impact. The ideal candidate will support strategic media planning, assist in ad operations, optimize campaign buys, and utilize Google Analytics. They should have a strong interest in paid media planning, be eager to learn, collaborative, and have excellent communication skills. Media Cause offers a family-first work environment, robust benefits, and a commitment to diversity, equity, and inclusion.

Software Developer - 37818

Company: Alion Science and Technology

Location: Washington, DC

Posted Jan 24, 2025

Enlighten, a HII company, is seeking a Software Developer with extensive experience in Analytic Software Development, preferably 8+ years. The role involves analyzing cloud infrastructure needs, working closely with engineering teams, and providing support for cloud-based infrastructure. Required skills include proficiency in various technologies such as Kafka, Spark, Flink, MapReduce, Hadoop, Elasticsearch, MongoDB, Solr, enterprise APIs, RESTful web services, Microservices architecture, OOP paradigms, AWS, Azure, Spring, Guava, Linux, Git, Nexus, Maven, and agile software lifecycle. The candidate should also have a proven ability to learn quickly, work independently and in a team, and potentially lead a team of software engineers. U.S. Citizenship is required, and the role involves on-site work 3-5 days a week, with potential for hybrid work in the future.

Warehouse Manager for AMTRAK - Washington DC

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

The Warehouse Manager at Aramark is responsible for managing product inventory, purchasing, receiving, warehouse processes, and distribution. They oversee the warehouse team, ensuring efficient storage and utilization of products, and manage key metrics to meet financial objectives. The role involves directing in-bound and out-bound inventories, communicating with vendors and internal teams, and ensuring safe practices in the warehouse. Aramark values employees who develop new skills and are committed to their role, with opportunities for growth and career advancement.

Senior Analyst and Technical Writer/Editor

Company: Trilogy Federal

Location: Washington DC

Posted Jan 24, 2025

Trilogy Federal is seeking a Senior Analyst and Technical Writer/Editor with extensive experience in writing, editing, and project management. The ideal candidate should have excellent communication skills, strong analytical abilities, and proficiency in MS Office Applications. The role involves editing reports, developing communications artifacts, facilitating client meetings, and conducting research. The company offers competitive benefits including health, dental, and vision plans, paid parental leave, and a 401k plan. Trilogy Federal is an Equal Employment Opportunity employer.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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