Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Benefits Officer

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Addison Group is recruiting for a Benefits Officer position in Washington, DC. The ideal candidate should be creative, analytical, and reliable. Key responsibilities include collaborating with HR on policies and strategies, managing the benefits program, ensuring compliance, and maintaining relationships with vendors. Proven experience in benefits management, strong communication skills, and HRIS proficiency are required. The role involves potential travel and working independently or collaboratively as needed.

CFO

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A temporary Chief Financial Officer position is available at HireStrategy. The role involves managing all financial activities, providing counsel to the CEO and Board of Directors, and leading the finance team. The ideal candidate should be a Certified Public Accountant with a Master's degree in finance, management, accounting, or a related field. They must have at least ten years of senior management experience, including budgeting, accounting, and reporting responsibilities. Previous experience as a CFO or Controller, especially in an international development organization, is preferred. Five years of experience with U.S. government grants and contract procurement and compliance are required. The role involves developing and managing the annual budget, implementing indirect rates, supporting new business development, and preparing financial reports. The candidate will also oversee relationships with external entities and provide support to the Finance and Audit committees of the Board of Directors.

Secondment Trade Paralegal

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Early Brief Co-Anchor

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

Accounting Manager

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Senior Recruiter

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A non-profit organization based in DC is looking for a Senior Recruiter to handle a surge in hiring. The ideal candidate should be innovative, passionate, and proactive, with a minimum of 4 years of full-cycle recruitment experience. Key responsibilities include full life-cycle recruitment duties, collaborating with hiring managers, sourcing candidates, and providing top-notch customer service. The role requires proficiency in Microsoft Office and an applicant tracking system, and the ability to work in a fast-paced environment.

Federal - Data Scientist

Company: Accenture

Location: Washington, DC

Posted Jan 23, 2025

Accenture Federal Services is seeking a Data Engineer to design and implement distributed, cloud-native data pipelines, storage systems, and query support. The role involves supporting next-generation defense and intelligence operations with a focus on machine learning and automation. The Data Engineer will work in an Agile development environment, identifying and mitigating risks in big data environments. Key responsibilities include applying statistics, machine learning, and analytic approaches to answer key intelligence questions, developing and refining data sets, and collaborating with software developers to implement evaluated models into production.

Payroll Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A government contractor in Herndon is urgently seeking a payroll specialist for a contract-to-hire position. The ideal candidate should have at least 1 year of payroll processing experience, preferably with ADP. Key responsibilities include testing for projects, running reports, calculating payroll data, updating records, preparing reports, and resolving discrepancies. International experience is a plus.

Billing Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A reputable company in DC is seeking a Billing Specialist with CostPoint7 experience. The role involves managing internal client inbox for billing changes, handling vendor relations, creating custom invoices, and performing operational duties. Requirements include 2+ years of experience in high-volume Billing/Vendor Relations, CostPoint7 proficiency, and intermediate MS Excel skills.

Employment Investigator

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

TO24 Cyber Risk & Compliance Lead

Company: Accenture

Location: Washington, DC

Posted Jan 23, 2025

Accenture is seeking a Cybersecurity Risk and Reporting Workstream lead with 3-5 years of relevant experience. The candidate will oversee strategic oversight and direction of cybersecurity data calls and risk quantification programs, using the FAIR Model. They will guide execution of risk assessments, train on the FAIR model, and facilitate a community of practice on cybersecurity risk. The role involves creating data call templates, analyzing data call results, and facilitating the data call process for required cybersecurity data calls. Proficiency in Microsoft Excel, Security Compliance Operations, and the FAIR Risk Model is required. Advanced Excel and PowerBI skills are preferred. Security, CISSP, or other cybersecurity related certifications are also preferred.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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