Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Roving Sales & Marketing Associate

Company: Bozzuto

Location: Washington, DC

Posted Jan 21, 2025

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Sales & Marketing Associate with a customer-focused mindset, strong communication skills, and social media proficiency. The role involves converting leads into community tours, conducting personalized tours, building brand loyalty, and generating social media interest. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a supportive work environment that fosters career development and growth.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health emphasizes a heart-centric approach to healthcare, focusing on enhancing human-centric services. The company aims to transform healthcare by improving access, lowering costs, and providing personalized, convenient, and affordable solutions. Pharmacy Technicians play a crucial role in delivering operational and service excellence, ensuring accurate and timely prescription fulfillment, and contributing to positive patient experiences. CVS Health offers comprehensive benefits, including medical, dental, vision, retirement savings plans, and well-being programs.

Collibra Solution Architect - 100% Remote (REF1739S - WOC)

Company: Citizant

Location: Washington DC

Posted Jan 21, 2025

Citizant, a leading provider of professional IT services to the US government, is seeking an experienced data governance professional with extensive Collibra experience. The role involves providing expert guidance on the design and implementation of the Collibra platform, developing and implementing data governance frameworks, and leading cross-functional teams. The ideal candidate should have 5-7 years of experience in data governance or data management, a strong understanding of advanced data governance concepts, and experience working in an Agile environment. The position offers a competitive salary range of up to $150,000 - $160,000 yearly, excellent compensation and benefits, and opportunities for personal and professional development. US Citizenship is required, and an active Public Trust clearance or the ability to obtain one is necessary.

Per Diem Obstetrician/Gynecologist (Providence Centralia Hospital)

Company: Providence

Location: Centralia, Washington

Posted Jan 21, 2025

Providence Centralia Hospital is seeking a Per Diem Obstetrician/Gynecologist to join its group in southeastern Washington. The hospital offers a balanced schedule, compensation of $195 per hour, and CME benefits. Providers will work collaboratively with a dedicated team to provide high-quality care in a scenic community with outdoor recreation opportunities.

Enterprise Counterparty Risk - Risk Analysis - Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Risk Analysis Associate to assist with risk monitoring, reviews, and mitigation activities. The role involves reviewing financial statements of counterparties, conducting credit reviews, and maintaining internal ratings and limits. The ideal candidate will have strong risk management expertise, experience in analyzing financial data, and excellent communication skills. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Sr. Manager , Digital Product - Fraud, Waste & Abuse (FWA) Program

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a Sr. Manager, Digital Product for Fraud, Waste & Abuse (FWA) to oversee the maintenance and growth of the FWA program, delivering ~$75M in impact annually. The role involves understanding and knowing the product strategy, prioritizing new features, interpreting customer feedback, developing project plans, and serving as the voice of the POA. The ideal candidate should have 5+ years of product management experience, 5+ years in healthcare analytics, and 3+ years meeting project milestones. Preferred qualifications include knowledge of fraud, waste and abuse identification, cross-functional partnership experience, financial acumen, API experience, and Agile/Lean/Six Sigma skills. The role offers a competitive pay range, comprehensive benefits, and opportunities for professional growth.

Personal Banker - 7th & Eye

Company: PNC

Location: Washington, DC

Posted Jan 21, 2025

ServiceNow Hardware Asset Manager HAM Pro

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a fully remote ServiceNow Hardware Asset Manager to manage and optimize clients' IT assets. The role involves overseeing the entire asset lifecycle, from procurement to retirement, and requires strong technical expertise, project management skills, and understanding of IT asset management best practices. The manager will lead a team responsible for maintaining inventory of IT serialized equipment, valued at over $1 billion, ensuring data accuracy for sound business decisions. The role involves collaborating with various IT and business teams, defining asset management strategies, and driving continuous improvement initiatives. Required qualifications include 5+ years of asset management experience, proficiency in ServiceNow HAM Pro, and experience with Excel, Visio. Preferred qualifications include ServiceNow CMDB and SAMPro experience, and MicroFocus Asset Manager experience.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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