Excellent Customer Service Skills Jobs in Washington DC

99,264 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Salesforce Developer - Senior

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 10, 2025

CoreSphere is hiring a Senior Salesforce Developer for a fully remote position. The ideal candidate will have 10+ years of experience in Salesforce development, strong knowledge of Apex, Lightning Components, and Visualforce, and proficiency in SFDX. The role involves designing and developing business applications, performing fit-gap analysis, and providing technical assistance. The candidate should be a team player with excellent communication skills and the ability to work independently. CoreSphere offers competitive pay, benefits, and a fast-growing environment.

Manager, Marketing Data & Analytics

Company: MarketBridge

Location: Washington DC

Posted Jan 08, 2025

Marketbridge is a growth consulting and marketing firm seeking a Marketing Analytics Manager with 5+ years of experience in data-driven consulting, market research, or a similar role. The ideal candidate will have expertise in analytics, storytelling, and project management, and will be responsible for overseeing client projects, delivering insights, and mentoring junior staff. Marketbridge offers a competitive compensation package, flexible paid time off, and a benefits experience centered around wellness. The company fosters an entrepreneurial culture, values its employees, and encourages participation in humanitarian and environmental nonprofit organizations.

Partner Relationship Manager

Company: Rapid Finance

Location: Washington DC

Posted Jan 12, 2025

Rapid Finance, a leading provider of alternative financing solutions for small and mid-sized businesses, is seeking an experienced Partner Relationship Manager. The role involves attracting new Referral Partners, managing existing relationships, and supporting the Business Development department. The ideal candidate should have a Bachelor's degree, 3+ years of business development experience, and a strong understanding of small businesses. Prior experience in financial services, lending, or mortgage industries is preferred. The role offers a competitive environment, excellent benefits, and the opportunity to work with a growing company in Bethesda, MD.

Regional Sales Manager, Federal | Fully Remote DC Metro

Company: HireVue

Location: Washington DC

Posted Jan 08, 2025

HireVue, a leading provider of modern hiring solutions, is seeking a Regional Sales Manager for Federal Sales. The role involves identifying and driving new business, managing sales activities for assigned Federal Civilian agencies, and implementing sales strategies to meet revenue objectives. The ideal candidate should have 5+ years of experience selling SaaS products to the US Federal Government, a proven track record of overperforming quota, and strong executive communication skills. The position is remote, with some travel expected. HireVue offers flexible paid time off, medical, dental, and vision benefits, and is committed to equal treatment and opportunity in all aspects of recruitment and employment.

Director, GTM Planning & Analytics

Company: Upside

Location: Washington DC

Posted Jan 08, 2025

Upside is seeking a Director of GTM Planning & Analytics for a hybrid role based in NYC or Washington DC. The role involves providing actionable analytics and insights to GTM teams, building models for the business, delivering accurate forecasts, defining KPIs, and managing incentive compensation plans. The ideal candidate should have 10+ years of professional experience in B2B analytics, revenue operations, or consulting, with expertise in Google Sheets, Excel, Looker, SQL, and Python. The role offers a competitive salary, equity, benefits, and opportunities for career growth and development.

Director, Technical Program Management - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 08, 2025

Capital One Software, a pioneer in cloud and data management, is seeking a Director of Technical Program Management. The ideal candidate will have a strong technical background, exceptional communication skills, and experience in building scalable platforms. They will join a team of innovative leaders and have the opportunity to grow the TPM practice. The role involves designing and building data-intensive solutions, building distributed systems, and delivering large and complex programs. The salary range for this remote position is $197,500 - $225,400.

Customer Solutions Architect - Capital One Software - (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 08, 2025

Capital One is seeking a customer-centric, energetic, and highly motivated individual to join their team as a Customer Solutions Architect. The role involves partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals. The ideal candidate should have past experience working as a Customer Solutions Architect, technical presales, or a similar role. They should be able to identify customer pain points, translate them into Capital One Software solutions, and help customers align technical and business outcomes. Key responsibilities include cultivating trust and building relationships with customers, advocating for customer needs, managing relevant customer activity, and leading cross-functionally to achieve organizational objectives.

Technical Project Manager (On-Site - TS/SCI)

Company: JFL Consulting, LLC

Location: Washington DC

Posted Jan 10, 2025

JFL Consulting LLC is seeking an experienced Technical Program Manager for a critical infrastructure security initiative, specifically for a DOD ICS project. The ideal candidate should have extensive experience in DOD cyber security program management, ICSOTSCADA cyber projects, and managing teams globally. The role involves developing and managing a comprehensive ICS assessment program, coordinating with key stakeholders, overseeing security evaluations, and ensuring compliance with relevant security standards. The candidate should also have excellent communication, problem-solving, and leadership skills, and be familiar with ICS-specific security frameworks and DOD incident response procedures. The position offers a competitive benefits package, including a 100% employer-paid medical, dental, and vision plan, a 401k plan, generous leave policy, and reimbursement for job-related certifications.

Senior Policy Analyst, CELNA

Company: New America

Location: Washington DC

Posted Jan 10, 2025

New America is seeking a Senior Policy Analyst (SPA) to play a central role in advancing priorities and key projects within the New Americas Center on Education & Labor. The SPA will contribute to projects across CELNA's technical assistance, research, and communication strategies. They will develop and manage relationships with leading practitioners, strategic partners, and external experts. The SPA will lead and support the design, planning, and execution of events, develop tools and resources, and represent New America at external events. The ideal candidate will have strong research, writing, and verbal communication skills, experience managing projects, and a commitment to diversity, equity, inclusion, and antiracism. The position offers a competitive salary and benefits package.

Community Outreach Manager

Company: Truth Initiative

Location: Washington DC

Posted Jan 09, 2025

The Manager Community Outreach at Truth Initiatives is responsible for strengthening connections with diverse communities, including Black Latino LGBTQ communities. The role involves developing and executing programs that promote cessation initiatives and freedom from nicotine addiction. Key responsibilities include program development, community and stakeholder engagement, strategic leadership, capacity building, data management, and collaboration. The ideal candidate should have a minimum of 4-6 years of experience in community engagement, grassroots organizing, or outreach within Black Latino and/or LGBTQ communities. The position is based in Washington DC with a hybrid work schedule and occasional travel.

Subcontract Administrator

Company: Maxar Technologies

Location: Washington DC

Posted Jan 08, 2025

Maxar Technologies is currently hiring for a Subcontracts Specialist position in Herndon, VA. The role involves managing major subcontractors on government and commercial programs, conducting market research, reviewing competitive proposals, negotiating subcontract requirements, and ensuring compliance with contract terms and federal regulations. The ideal candidate should have a Bachelor's degree in business administration, supply chain, or a related field, with a minimum of 2 years of experience in procurement and at a government contractor or subcontractor. Aerospace and defense industry experience, experience with Deltek CostPoint, and strong communication skills are preferred. The base pay for this position within the Washington DC metropolitan area is $650,000 - $1,090,000 annually.

Senior Content Marketing Manager

Company: Symplicity Corporation

Location: Washington DC

Posted Jan 11, 2025

Symplicity is looking for a Senior Content Marketing Manager to oversee content development and thought leadership. The ideal candidate should have strong content marketing skills, excel at crafting high-level communication, write content across various mediums, maintain consistent messaging, develop internal processes, collaborate with international channel partners, and mentor junior marketing staff.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

Related Pages