Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Threat Detection Engineer SME

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Dec 31, 2024

Gray Tier Technologies is seeking a Threat Detection Engineer for a new customer on a highly visible and strategic Cybersecurity Task Order. The Threat Detection Engineer will be responsible for capturing use cases from subscribers or other team members and developing correlation rules, utilizing knowledge of latest threats and attack vectors to develop Splunk correlation rules for continuous monitoring, developing manage and maintain Splunk data models, reviewing logs to determine if relevant data is present to accelerate against data models to work with existing use cases, developing custom regex to create custom knowledge objects, developing custom SPL using macros lookups etc and network security signatures such as SNORT and YARA, developing custom dashboards and reports for customer stakeholders, training and mentoring junior staff. Basic qualifications include a Bachelor's Degree in Computer Science Engineering Information Technology Cybersecurity or related field and at least eight years of experience in incident detection and response malware analysis or cyber forensics. Preferred qualifications include Top Secret clearance, experience with cloud security monitoring and familiar with cloud threat landscape, completed Splunk Advanced Searching and Reporting training, and experience developing custom scripts using Python.

Software Engineering Manager

Company: Govini

Location: Washington DC

Posted Dec 31, 2024

Govini is seeking a Software Engineering Manager to lead and build new capabilities into the Ark platform, collaborate with product managers, and work with customers to understand pain points and build valuable workflows. The role requires exceptional judgment, strong communication skills, and the ability to work cross-functionally and travel up to 75%. US Citizenship and a Bachelor's degree in Computer Science or related field are required.

Legal Administrative Assistant

Company: Crowell & Moring

Location: Washington DC

Posted Dec 31, 2024

The job description is for a Legal Administrative Assistant position at Crowell amp Moring LLP. The role involves providing entry-level administrative support and customer service to attorneys, legal secretaries, and assigned practice groups. The assistant will be responsible for greeting callers, receiving and screening telephone calls, inputting and finalizing attorney time into the timekeeping system, preparing travel and expense reimbursements, and performing other administrative tasks.

Visual Manager

Company: Sundance Holdings Group, LLC

Location: Washington DC

Posted Dec 31, 2024

Sundance is looking for a talented and enthusiastic Visual Manager to join their team in Fairfax, VA. The Visual Manager will partner with the store management team to drive sales, maintain product presentation, and ensure product availability. The ideal candidate will have experience in retail management, a degree in business management, and be able to demonstrate strong customer service skills.

Software Engineer

Company: Govini

Location: Washington DC

Posted Dec 31, 2024

Govini is a company that transforms Defense Acquisition into a software-driven strategic advantage. They offer a flagship product, Ark, which supports Supply Chain Science and Technology Production Sustainment and Modernization teams with AI-enabled applications and best-in-class data. The company is seeking self-starting, customer-value-oriented software engineers to join their Forward Deployed Engineering team.

IT Test Engineer

Company: Amentum

Location: Washington DC

Posted Dec 31, 2024

Amentum is seeking an IT Test Engineer in Washington DC to lead all aspects of enterprise level Information Technology IT testing for the US Securities and Exchange Commission (SEC). The role requires excellent communication, time management, and attention to detail skills. The candidate will be responsible for executing all testing activities, including coordination, execution, and reporting of IT testing. The position offers a competitive benefits package and is an Equal Opportunity Employer.

Analytic Tradecraft SME Program Manager

Company: Amentum

Location: Washington DC

Posted Dec 31, 2024

CENTRA Technology Inc, an Amentum Company, is seeking a TOP SECRET cleared Analytic Tradecraft SME to serve as Program Manager for an existing program with a US Government Customer. The role requires a minimum of 10 years of relevant experience and familiarity with Intelligence Community Directives. The ideal candidate should have experience in organizational process improvement, mentoring junior analysts, and reviewing draft intelligence products. Amentum is an Equal Opportunity Employer.

Data Annotation Specialist - Arlington, VA

Company: Figure Eight Federal

Location: Washington DC

Posted Dec 31, 2024

Figure Eight Federal F8F is a leading provider of AI training data for the US defense and intelligence sector. They offer high-quality, efficient, and scalable data solutions, utilized by over 68 million data specialists and 80 of the world's leading LLM developers. F8F processes and analyzes vast amounts of geospatial data, handling over 500 billion events per month across 200 countries and territories. They are seeking a Data Annotation Specialist to develop training data for AI and Machine Learning capabilities.

Storage Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 31, 2024

BAE Systems is seeking a senior-level Storage SANNAS systems integration engineer with extensive experience in Cloud Storage and SANNAS engineering. The position requires living near Washington DC and working on-site at least once a week. Required education includes a bachelor's degree in a technical engineering or scientific field and ITIL Foundations certification. The job offers a full-time salary range of $126,610 to $215,270 and various employee benefits.

Federal Marketing Manager

Company: GuidePoint Security

Location: Washington DC

Posted Dec 31, 2024

The Marketing Manager role at GuidePoint Security is a strategic position focusing on enhancing marketing initiatives within the Federal Region. The role involves strategic planning, campaign management, event coordination, leadership, analytics and reporting, and asset management. The ideal candidate should have a minimum of 5 years of marketing experience, with at least 2 years in a leadership or senior role. They should have expert-level skills in Marketo, Salesforce, G Suite, and advanced spreadsheet capabilities. The role is a full-time remote position with local event management responsibilities.

Business Support Specialist - Public Affairs

Company: Novo Nordisk

Location: Washington DC

Posted Dec 31, 2024

The text describes a senior position at Novo Nordisk's Market Access and Public Affairs team, focusing on stakeholder engagement, policy management, and administrative support. The role involves managing the Washington DC satellite office, providing multifaceted support to Policy and Government Affairs leads, and coordinating outside reviews and audits. The position requires strong leadership, independent discretion, and the ability to work in a fast-paced environment. The base compensation range is $85,000 to $95,000, with the possibility of a company bonus and long-term incentive compensation.

Assistant General Manager

Company: Sky Zone

Location: Washington DC

Posted Dec 31, 2024

The job description for the Assistant General Manager position at Sky Zone outlines the responsibilities, qualifications, and expectations for the role. The position is designed to provide the tools, training, and guidance necessary to become a future General Manager. The AGM will assist with the oversight of five areas, including leadership, people and guests, membership and sales, parties and events, facilities compliance and safety, and key performance metrics. The AGM will work under the supervision and guidance of the GM and play a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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