Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Tax Senior

Company: Deloitte

Location: Washington, DC

Posted Dec 20, 2024

Deloitte Tax LLP is hiring a Tax Senior in Washington, D.C. The role involves developing global tax strategies for multinational corporations, advising on U.S. tax implications of international operations, and mentoring junior members. Key responsibilities include analyzing tax documents, utilizing tax technology, drafting tax memoranda, and preparing tax computation projects. The position requires 50% domestic travel and offers a salary range of $90,020.00 - $167,180.00/year.

Specialty Development Executive, Washington, D.C.

Company: Labcorp

Location: Washington, DC

Posted Dec 20, 2024

Invitae, now part of Labcorp, is committed to making genetic information accessible and affordable for improved healthcare. They seek a Hereditary Cancer Specialty Development Sales Executive to sell their commercial products to hospitals, oncologists, surgeons, and genetic counselors in the Washington, D.C. area. The role involves meeting sales goals, building and executing business plans, cold calling, and attending professional events. Requirements include a bachelor's degree, 5+ years of sales experience, and industry knowledge. The position offers a base salary of $85,000 to $125,000, benefits, and potential bonuses.

Performance Improvement Analyst

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 20, 2024

Steel Point Solutions is a certified SBA 8a HUBZone Small Disadvantaged Business SDB and WOSB company offering world-class integrated business solutions for all levels of government and commercial enterprises. The Performance Improvement Subject Matter Expert (SME) role at Steel Point Solutions is a senior-level position responsible for providing strategic guidance and expertise in optimizing organizational performance. The SME leads complex performance improvement initiatives, advises on best practices, and ensures the effective application of advanced methodologies to drive measurable results.

Operations Research Analyst

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Department of Homeland Security, United States Coast Guard, Office of Data Analytics, located in Washington, D.C. The role requires U.S. Citizenship, registration or exemption from Selective Service, and a Non-Critical Sensitive check. The position necessitates a degree in operations research or equivalent education and experience. Specialized experience includes analyzing requirements, translating them into application prototypes, developing statistical software, determining application architecture, and planning data dissemination systems. The role offers a comprehensive benefits package and potential for promotion.

Accounting Specialist Editor (Remote)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a passionate and experienced CPA for the role of Accounting Specialist Editor. The ideal candidate will create industry-leading content, stay updated on audit and accounting developments, and collaborate with teams to enhance advisory solutions using AI. The role offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

PROGRAM MANAGER

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 20, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies. The job requires US citizenship, passing an E-Verify check, and completing pre-employment drug tests. The position may require travel and has specific requirements for education, experience, and certifications.

Electronics Engineer

Company: Department of Commerce - National Telecommunications and Information Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job vacancy for an Electronics Engineer in the National Telecommunications and Information Administration within the Department of Commerce. The role requires U.S. citizenship, a background investigation, and attainment of a SECRET clearance. A probationary period may be required. The position necessitates a bachelor's degree in engineering or equivalent, with specialized experience in spectrum management. Qualifications are based on the U.S. Office of Personnel Management's Qualification Standards Handbook. Specialized experience includes planning strategic activities for spectrum management, providing recommendations for efficient radio spectrum use, and evaluating engineers' work-products. At the GS-14 level, additional responsibilities include developing spectrum-related technology program processes and policies, leading long-term planning initiatives, analyzing spectrum management problems, and assessing advanced spectrum-related technologies.

Consulting Director, DFIR, Reactive Services (Unit 42) - Remote

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is a company that prioritizes protecting the digital way of life and shaping the future of cybersecurity. They offer various job opportunities, including consulting director positions, with competitive compensation packages.

US Federal Government Account Executive - Defense & Intelligence

Company: Apple

Location: Washington, DC

Posted Dec 20, 2024

Apple is seeking a US Federal Government Account Executive to drive the adoption of the Apple ecosystem in their territory with industry and channel partners. The role involves understanding unique requirements of Federal customers, collaborating with Apple, customers, partners, and solutions providers, and developing account plans aligned with customer strategies. Minimum qualifications include 10+ years of consultative selling experience in business transformation solutions to US Federal Government Defense & Intelligence Agencies, strong collaboration and interpersonal skills, and excellent written and verbal communication skills. The base pay range for this role is between $134,100 and $201,700.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Dec 20, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills, with a flexible schedule including early mornings, overnight, and weekend shifts. The company offers a competitive pay range, comprehensive benefits, and various well-being programs.

JUNIOR RISK ANALYST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job announcement details requirements and conditions for a position at an unspecified agency. It mentions the possibility of filling similar roles within 90 days, the concurrent announcement under Merit Promotion procedures, and necessary qualifications including U.S. citizenship, clearance, and probationary period. Specialized experience is crucial, with examples provided. The role requires a master's degree or equivalent for education substitution, and detailed resume information is needed. Volunteer and part-time experience are considered. Foreign education must be from accredited institutions. Additional information includes requirements for political appointees, CTAP/ICTAP eligibles, veterans, Selective Service registration, reasonable accommodation for disabilities, and ethical standards.

Accessioner

Company: GeneDx

Location: Washington DC

Posted Dec 20, 2024

This is a job posting for a full-time position at GeneDx's Gaithersburg MD location. The role involves learning and following standard operating procedures for sample handling and record keeping, receiving and triaging patient specimens, and entering patient information into LIMS database with strict adherence to HIPAA laws. The position also requires transporting specimens to the DNA extraction team and/or cell culture team, labeling patient documents with barcode for later scanning, identifying problems that may affect test performance, adhering to quality control policies, and working well independently and within a team in a high volume, fast-paced work environment.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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