Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Manager, International Tax Compliance

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A global power company in Northern Virginia is advertising for an International Tax Compliance Manager. The role involves overseeing returns and provision analysis for global regions, including reviewing Forms 5471, 8858, and 8865, and managing projects related to international tax regulations. The company requires at least 5-7 years of direct tax experience, a Masters and/or CPA, and solid international tax planning and compliance exposure. The organization offers a central Metro location, good culture, stability, growth potential, and excellent compensation packages and benefits.

Accounts Receivable Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The role of an Accounts Receivable Specialist involves collecting open invoices, resolving customer issues, and managing credit risk. The position requires an Associate's degree in accounting or relevant work experience. Addison Finance & Accounting offers competitive salaries, benefits, and potential permanent employment. Candidates receive professional development support and direct connections with hiring managers.

Accounts Receivable Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A reputable organization is seeking an Accounts Receivable Specialist for a growth opportunity. The role involves calling on assigned accounts to collect open invoices, resolving customer issues, and forecasting credit risks. The ideal candidate should have a bachelor's degree in accounting or relevant work experience, and strong Excel skills. The company offers a positive work environment.

Executive Director of Brand Sales

Company: Resonate

Location: Washington DC

Posted Dec 20, 2024

Resonate is a company that uses AI solutions to provide cutting-edge data and software to marketers and advertisers. They have a unique platform that combines four data sources and 250 million adults to help identify, understand, and engage with highly targeted audiences. The company has pioneered a new way to uncover individual attributes that identify behaviors, values, beliefs, and motivations. Resonate currently has over 400+ agency clients and over 1000+ firms leveraging their capabilities. The company is looking for a sales representative to create and drive revenue within a specified territory or list of named accounts, maintain full ownership of their territory, and generate a high volume of quality meetings with viable prospects. The position requires a strong foundation of contacts and relationships with marketing decision-makers in two or more industry verticals, a successful sales track record, and superb solution and consultative sales skills.

Open Innovation 5G Segment Lead

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

The role involves leading the Open Innovation segment, developing partnership strategies, and identifying key business problems for clients. The position requires consulting and presales experience, with a focus on 5G technologies. Key responsibilities include driving client impact and partner-related revenue growth, building internal networks, originating and executing new partnerships, acting as a strategic advisor, and staying updated on 5G trends.

Network Manager

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 20, 2024

SkyePoint Decisions, a leading cybersecurity IT service provider, is seeking a Network Manager for a proposal effort. The role involves designing, implementing, managing, and troubleshooting network infrastructure for critical systems like JWICS, SIPR/NIPR, and cloud solutions. The position is key personnel on a contract, requiring a relevant Bachelor's degree, 10+ years of experience, DoD Directive 8570 certification, active TS with SCI eligibility, and U.S. citizenship. Preferred qualifications include DOS experience. SkyePoint offers great benefits, a flexible work environment, and a competitive salary.

Federal System Integrator Account Executive - (Remote Office - Washington, D.C. Area)

Company: Dynatrace

Location: Washington, DC

Posted Dec 20, 2024

The role is for a Federal System Integrator Account Executive responsible for prospecting, attaining, growing, and maintaining a specified territory within the Federal Government FSI customer base. Key responsibilities include developing a sustainable product sales pipeline, territory planning, reporting, and selling skills. The ideal candidate should have 7-15 years of enterprise software sales experience in the US Federal space, be results-oriented, and have expertise in Dynatrace software products and competitors. Familiarity with Federal programs and experience driving strategic program wins are also required. Dynatrace is recognized for its employer brand and internal culture, having won several awards. The company offers competitive compensation and benefits.

Sales Development Representative

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

Addison Group is hiring for a Sales Development Representative role in Washington, DC. The ideal candidate should be entry-level, motivated, personable, and self-starting. The company offers a great work culture, training, and coaching. Responsibilities include identifying new business, understanding product offerings, and meeting sales goals. Qualifications include 0-3 years of experience, strong communication skills, attention to detail, and a bachelor's degree. Salesforce experience is a plus.

Process Improvement Engineer

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 20, 2024

Steel Point Solutions is a certified SBA HUBZone Small Disadvantaged Business WOSB company seeking a Process Engineer to lead the design, analysis, development, and implementation of diverse enterprise-wide business processes and application systems. The candidate must have a Secret Clearance, Bachelor's degree, and 3+ years of experience in data analytics, process improvement, strategic planning, and program design. The company offers a comprehensive benefits package and a salary range of $135,000 - $166,000 USD.

Mobile Developer

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A Mobile Developer on the Digital Solutions team is passionate about developing customer-oriented digital applications. They have experience in iOS and Android app development, working in a high-performing collaborative environment. The job involves providing design and technical consulting expertise, analyzing production problems, and implementing long-term solutions.

Librarian (Acquisitions), CG-1410-9 (FPL CG-12)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job position in the Division of Administration, Library Services Unit of the Federal Deposit Insurance Corporation. The role involves providing responsive information services to Corporation personnel nationwide, ensuring efficient and cost-effective procurement of library materials and services. The position requires U.S. citizenship, completion of a confidential financial disclosure, and a minimum background investigation. Qualifications include a degree in library science or equivalent experience, with at least one year of specialized experience in library acquisitions. The job may require a probationary period and two days of work per week at the duty station. Federal employment offers a comprehensive benefits package.

Materials Handler (FLO/MVO)

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This is a Direct Hire Authority solicitation for a warehouse operations role in the DoD workforce. The incumbent will be responsible for daily warehouse operations, including receiving, storing, and shipping supplies. The role requires a valid driver's license, forklift operator's license within 12 months, and ability to lift up to 40 pounds. No specific length of training or experience is required, but candidates must demonstrate sufficient knowledge, skills, and abilities. The work involves physical effort, potential hazards, and varied working conditions. U.S. citizenship is mandatory, and a one-year trial period may be required. Benefits include a comprehensive package, but PCS costs are not authorized.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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