Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Naval Architect I

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Gibbs & Cox, a subsidiary of Leidos, is seeking a Naval Architect with 0-2 years of experience for a hybrid remote position in Washington D.C. The role involves supporting the DDG 51 Flight Upgrade branch and NAVSEA 05, focusing on hydrostatics, hydrodynamics, and arrangements. Key responsibilities include weight estimates, intact/damage stability assessments, hull design, resistance predictions, seakeeping assessments, and general arrangements. The ideal candidate should have a BS or advanced degree in Naval Architecture or Marine Engineering, proficiency in Naval Architecture software tools, and excellent communication skills. Active Secret clearance is preferred.

RSA Archer Engineer [Job ID 20241218]

Company: Phoenix Cyber

Location: Washington DC

Posted Dec 20, 2024

Phoenix Cyber is seeking an RSA Archer engineer for a remote, work-from-home position with no travel required. The role involves installation, configuration, customization, and development of the RSA Archer platform, as well as creating Archer dashboards and reports. The candidate must have an active RSA Archer 6 certification, a bachelor's degree in a relevant field, and experience with software development and COTS integration. Desirable qualifications include additional security and IT certifications, high technical proficiency across Windows platforms, and experience with IT security applications and tools.

SECURITY ASSISTANT

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 20, 2024

The Walla Walla District US Army Corps of Engineers is seeking a motivated and talented individual for a position involving engineering services for communities in the Pacific Northwest. The role includes managing local water resources for various purposes such as navigation, flood risk management, disaster assistance, and hydroelectric power generation. The position requires a SECRET clearance, a valid state driver's license, and the ability to work shifts including evenings, weekends, holidays, or special situations. Qualifications include one year of specialized experience in performing clerical and assistant tasks in support of established programs, including entering personnel data into an automated system and maintaining files. US Citizenship is mandatory, and a one-year trial/probationary period may be required. The role offers a comprehensive benefits package as part of a federal career.

Enterprise Account Executive, Core, Public Sector: Federal Civilian

Company: Salesforce

Location: Washington, DC

Posted Dec 20, 2024

Salesforce, a leading company in AI+ Data +CRM, is seeking experienced sales professionals to grow their customer base in Federal communities. The role involves selling a full product portfolio, developing customer relationships, and driving strategic initiatives. Salesforce offers a supportive work environment with a focus on employee learning and development, inclusive culture, and competitive benefits.

GENERAL ENGINEER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 20, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, suitability for federal employment, and participation in direct deposit. The NH-04 broadband level encompasses GS-14 and GS-15 positions. Qualifications include at least one year of specialized experience in systems engineering for submarine power generation, electric distribution, or electric propulsion components. A professional engineering degree or registration as an Engineer Intern, Engineer in Training, or Professional Engineer is required. Additional qualification information is available on the OPM website.

Program Manager (US Federal)

Company: Workday

Location: Washington DC

Posted Dec 20, 2024

Workday is a company that aims to revolutionize the enterprise software market with a focus on putting people first. They have a culture that values happiness, development, and contribution of every employee. They look after their people, communities, and the planet while being profitable. They are seeking a Program Manager to support their growing Federal business and drive the successful implementation of large-scale cross-organizational strategic programs aimed at enterprise growth in the Federal market.

Technical Solution Engineering Lead

Company: Leidos

Location: Washington DC

Posted Dec 20, 2024

Leidos is seeking a Technical Solution Engineering Lead for their Defensive Cyber Operations DCO Practice Area in Reston VA. The role involves defining and executing the technical solution engineering strategy, driving revenue growth, and fostering strong relationships with customers. The candidate must have a relevant Masters degree, 15+ years of experience in cyber security operations, architecture engineering, and prototyping of new capabilities. They must also have experience in managing and leading the engineering sales cycle and bridging the gap between technical and non-technical stakeholders.

Project Coordinator, Remote

Company: Aledade

Location: Washington DC

Posted Dec 20, 2024

Aledade is seeking a Project Coordinator to support CMMI programs and deliver high customer service. The role involves processing claims, maintaining records, and providing customer service. The ideal candidate should have a strong background in accounts receivable, Medicare billing, and healthcare industry rules. They should also have excellent communication and organization skills.

Cybersecurity Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 20, 2024

The Aerospace Corporation is seeking a full-time Cyber Security Architecture and Information Systems Security Engineer Specialist to work on space launch ground and user mission data. The role involves implementing and monitoring security measures, identifying and defining system security requirements, and designing computer security architecture. The successful candidate will have a BS degree in STEM, 8+ years of industry work experience in Cybersecurity or Information security engineering, and demonstrated capability in mission definition, functional decomposition, requirements allocation, system design, and system lifecycle experience.

Sr. Systems Administrator

Company: Leidos

Location: Washington DC

Posted Dec 20, 2024

The Leidos National Security Sector is offering an immediate opening for a Senior Systems Administrator at the Pentagon. The role involves supporting the G2 Army MI Enterprise SENTINEL program, which provides IT repair maintenance operations, logistics, and engineering services. The successful candidate will perform various systems administrator duties, manage Microsoft server infrastructure solutions, and lead manage projects approved by the Government.

Laboratory Assistant

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 20, 2024

The Lab Assistant performs various tasks including specimen collection, data entry, and customer service. They are responsible for following laboratory policies and procedures, as well as maintaining workplace cleanliness and safety. The position requires basic computer skills, good communication skills, and problem-solving abilities.

Program Finance Partner

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 20, 2024

The Aerospace Corporation is seeking a Program Finance Partner to support the ATD General Manager. The role involves baseline management, direct delivery analysis, government customer interaction, tracking of funding, annual and multiyear budgeting, development of financial forecasts, EACs, and planning scenarios. The candidate will also be responsible for improvements in financial and business processes, serving as a trusted financial advisor to all levels of the Division, and working closely with the Sr Program Finance Manager and Group CFO to ensure a consistent vision and implementation of financial policies and practices.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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