Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Physician - Surgeon

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 20, 2024

Mann-Grandstaff VA Medical Center (MGVAMC) in Spokane, Washington, is a level 3 facility with multiple sites of care serving over 32,000 Veterans annually. The position requires U.S. citizenship, medical degree, and a full license to practice medicine. Preferred experience includes board-certified general surgeons. The role involves comprehensive clinical and surgical care, with physical requirements including light lifting, pushing, and standing for extended periods.

Management Analyst APP

Company: Amentum

Location: Washington DC

Posted Dec 20, 2024

Amentum is currently recruiting for a Management Analyst Army Protection Program to join their team at the Pentagon Arlington VA. The role involves providing programmatic and technical assistance, drafting and editing written documents, supporting administrative requirements, and applying DA written correspondence standards. The position requires a Bachelor's degree, an active Top Secret with SCI eligibility, at least four years of related experience, and excellent communication skills. Amentum is proud to be an Equal Opportunity Employer.

Licensed Mental Health Therapist (LCSW-C, LCPC, LCMFT)

Company: Lee Company

Location: Washington, DC

Posted Dec 20, 2024

LifeStance Health is actively recruiting Licensed Therapists (LCPC, LCSW-C, LCMFT) in Maryland. They offer a sign-on bonus, flexible work schedules, remote or hybrid work options, collegial environment, full administrative support, latest technology, strong work-life balance, malpractice insurance, and a comprehensive benefits package. The annual income potential is between $82,000 and $113,280. Therapists must be fully licensed in Maryland and experienced with adult, child, and/or adolescent populations.

Roofing Sales Hiring Now Training Provided

Company: Lee Company

Location: Washington, DC

Posted Dec 20, 2024

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Mobile Application Development Technical Lead

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is seeking an experienced Mobile Application Technical Lead to lead a team in developing a critical intelligence application for the Intelligence Community. The application will replace a legacy solution, facilitate intelligence compilation, and provide AI-driven recommendations. The ideal candidate should be proficient in both front-end and back-end development, foster team collaboration, and ensure system compatibility, security, and scalability.

Pharmacist (Night Shift - Inpatient Pharmacy)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 20, 2024

This job posting is for a Clinical Pharmacist position at the VA, eligible for the Education Debt Reduction Program (EDRP). The role requires U.S. citizenship, English proficiency, and a degree from an ACPE-accredited pharmacy program. Full, current licensure to practice pharmacy is mandatory. The position involves inpatient pharmacy experience, drug therapy monitoring, and communication with patients and staff. It includes physical requirements like lifting, reaching, and using a computer. The VA offers comprehensive benefits, and the role is in the Excepted Service. Vaccination against COVID-19 is mandatory.

Financial Economist (Research), CG-0110-12/13/14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Division of Depositor and Consumer Protection's Consumer Research Unit, responsible for conducting and advising on major economic research and analysis projects. The role requires U.S. citizenship, a degree in economics with specific course requirements, and specialized experience in economic research and analysis. The position may involve designing and using advanced financial or econometric models. The hiring process includes cut-off dates for application submission and a potential probationary period. Selected candidates will need to report to the duty station office twice weekly. Federal employment offers a comprehensive benefits package.

Senior Application Development Technical Lead

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos National Security Sector is seeking an experienced Senior Application Development, Technical Lead. The role involves overseeing multiple development teams, ensuring seamless interaction between diverse systems, and maintaining continuous development of a customer-facing intelligence discovery website. The ideal candidate should be technically proficient in both front-end and back-end development, fostering collaboration for integrated and innovative solutions. Key responsibilities include leading cross-functional teams, collaborating with government leads, developing technical strategies, and ensuring compliance with project specifications. The role demands leadership in information security, software development, and maintaining government authority to operate (ATO) for critical platforms.

General Engineer/Architect (Senior Project Manager)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 20, 2024

The Architect of the Capitol (AOC) is seeking a Senior Project Manager, either a General Engineer or Architect, to manage major construction projects. The role involves overseeing projects from conceptual design to commissioning. Candidates must have specialized experience in project management, including pre-award, post-award, and post-contract activities. They must also meet educational requirements for Architects or Engineers, and be eligible for employment as per U.S. conditions. Additional benefits include a comprehensive federal benefits package.

Supervisory Museum Curator (Assistant Director)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Smithsonian Institution, home to 21 museums and the National Zoo, is seeking a candidate for the National Museum of African American History and Culture. The role involves leading and supervising staff, conducting research in various cultural fields, responding to queries about research, collections, exhibitions, and public outreach, contributing to the collection's long-term health, and developing strategic collections plans. The position requires a degree in museum work or a related field, or equivalent experience. Qualified candidates must have at least one year of specialized experience at a grade 14 level or higher in the Federal Service. The role is not part of the bargaining unit and offers a comprehensive benefits package.

Athletic Facility Manager

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Dec 20, 2024

The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) offers various programs for service members, families, retired military, and civilian employees. These include fitness, recreation, lodging, and food and beverage services. The job requires federal employment suitability, background check, and varied schedule. It involves physical tasks and occasional travel. Qualifications include extensive knowledge in recreation management, athletic program management, and personnel management. A bachelor's degree or equivalent experience is required. The position offers a comprehensive benefits package and is a drug-free federal workplace.

Technology Contract Analyst #250

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 20, 2024

The Senate Sergeant at Arms is advertising for a Technology Contract Analyst position. The job requires 5-8 years of relevant experience and COR certification or equivalent. Desired skills include knowledge of IT, network architecture, and problem-solving abilities. The role involves working during non-standard hours and government shutdowns. A Secret U.S. Government security clearance is necessary, and U.S. citizenship is required. A Bachelor's degree in IT, Business Administration, or Contracts Management is preferred. The position offers a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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