Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

RN - Med/Surg - Part Time - Nights

Company: Mercy

Location: Washington, Missouri

Posted Dec 20, 2024

Mercy Hospital Washington is offering part-time night shifts on a 30-bed Medical/Surgical Unit with a nurse-to-patient ratio of 1:6. The hospital provides generous sign-on bonuses, stay premium programs, education assistance, and comprehensive benefits. Required certifications include ACLS and BLS.

Transportation Security Officer

Company: Department of Homeland Security - Transportation Security Administration

Location: Spokane International Airport, Washington Spokane International Airport, Washington

Posted Dec 20, 2024

Transportation Security Officers (TSOs) are responsible for ensuring traveler security across all transportation sectors. Their duties may include securing high-profile events and protecting transportation systems. Requirements for the role include U.S. citizenship, minimum age of 18, Selective Service registration, and passing various evaluations including interviews, drug screening, medical evaluation, and background investigation. TSOs must be proficient in English, available for various shifts and overtime, and capable of physical tasks such as lifting 50-pound objects and walking up to 3 miles. The role involves exposure to potentially lethal devices and dangerous chemicals. TSOs must undergo a background investigation and may need to travel for training.

Federal - Recruitment Marketing Sr. Analyst - 3877439

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services in Annapolis Junction, MD is seeking a Recruitment Marketing Sr. Analyst. The role involves digital marketing, social media management, and campaign execution to enhance employer brand and engage talent pools. The ideal candidate should have digital marketing experience, knowledge of social metrics, and possibly data analytics skills. Accenture values diversity and inclusion, ensuring equal employment opportunities for all.

TO5 Ruby on Rails Developer

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

Accenture is seeking a Ruby Developer for a position in Arlington, VA or Denver, CO. The role involves supporting ongoing web application development using multiple open source frameworks and a continuous integration environment with automated continuous deployments. The developer will work with product owners and colleagues to interpret feature requests and develop software in iterative design-build-test cycles using an Agile development process. Key responsibilities include designing, building, and testing software components using Ruby on Rails, regularly checking code into the continuous integration pipeline, and developing and expanding unit and integration tests. Accenture is committed to diversity, inclusion, and equal employment opportunities.

Sales Repsentative - Future Opportunities

Company: Sleep Number

Location: Washington DC

Posted Dec 20, 2024

Sleep Number is a sleep wellness technology leader that has been improving over 15 million lives with their smart beds for nearly four decades. They are guided by a purpose to improve the health and wellbeing of society through higher quality sleep. The company has a pipeline of talented individuals for their Retail Sales Team and offers world-class customer experience, proven sales process, and career growth opportunities. They provide guaranteed base pay plus uncapped commissions and monthly bonus incentives, most team members will earn a total annual compensation package of $49000-$69000, and offer an extensive benefits package including medical and pharmacy benefits, dental, life and disability insurance, a matched 401k Plan, paid time off, and much more. Safety is a top priority for Sleep Number supporting customers and team members wellbeing, and they are an equal opportunity employer.

Materials Handler

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Dec 20, 2024

This job posting is for a Regular Part-time position with the 92 Force Support Squadron at Fairchild AFB, WA. The role involves receiving, storing, and issuing various supplies, materials, and equipment. The position requires a background check and a favorable pre-employment physical. Essential qualifications include experience with warehouse operations, knowledge of material handling techniques, and the ability to lift up to 40 pounds. The role is a Nonappropriated Fund (NAF) position under Morale, Welfare, and Recreation (MWR) activities for the Air Force and Space Force.

Pharmacy Technician

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 20, 2024

The Kaiser Permanente Pharmacy Technician plays a crucial role in supporting the daily workflow of the pharmacy, ensuring timely and appropriate distribution of drug therapy, and providing excellent customer service to patients. The job requires working knowledge and competency with cashiering processes and procedures, as well as adherence to Kaiser Permanente Cash Security and Compliance standards.

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Company: Apple

Location: Washington, DC

Posted Dec 20, 2024

Apple Retail is seeking a Specialist to deliver exceptional customer service, build brand loyalty, and create owners of Apple products and services. The role involves understanding customer needs, customizing recommendations, and staying updated on Apple's products, services, and sales processes. The Specialist will also support peers, maintain accuracy, and contribute to an inclusive environment. Minimum qualifications include availability to work flexible hours and reliably attend work. Preferred qualifications include knowledge of Apple products, ability to personalize solutions, work in a fast-paced environment, and demonstrate curiosity and teamwork. The role offers competitive pay, benefits including medical and dental coverage, retirement benefits, and educational reimbursement, and potential for discretionary bonuses or commission payments.

Application Developer

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services in Annapolis Junction, MD is seeking a Software Engineer. The role involves designing, building, and configuring applications using technologies like REACT, Java, Camunda, DevOps, UI/UX, and Test Automation. The company emphasizes diversity, inclusion, and equal employment opportunities. It offers numerous training sessions and an opportunity to work across the entire technology stack. US Citizenship is required.

Environmental Health Data Scientist/Engineer

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a Title 42 position in the Office of Chemical Safety and Pollution Prevention, Office of Pollution Prevention and Toxics, New Chemicals Division. The role is office-centered, requiring regular on-site presence, but EPA offers work-from-home and flexible schedule options. The position requires a doctoral degree in a relevant scientific field, extensive experience, and recognition as an expert in the field. Qualified candidates can earn up to $250,000 annually and enjoy comprehensive federal benefits, including work-life quality options and potential eligibility for Public Service Loan Forgiveness.

Federal - Data Science Practitioner

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services in McLean or Chantilly, VA, is seeking a data professional to manage, architect, and analyze big data. The role involves creating data-driven insights, addressing data acquisition challenges, and contributing to asset offerings. Required qualifications include client-facing experience with federal government customers, big data analysis experience, and Python proficiency. US citizenship is mandatory. Accenture Federal Services is committed to diversity and inclusion.

Data Scientist, CG-1560-11/12

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a data analyst position in the FDIC's Division of Depositor and Consumer Protection, Policy and Community Analytics Section, in Washington, DC. The role involves advanced data analysis to support policy and community affairs, impacting long-term data strategies and policy frameworks. The position requires U.S. citizenship, Selective Service registration, and a minimum background investigation. Qualifications include a degree in Mathematics, Statistics, Computer Science, Data Science, or a related field, or a combination of education and experience. Specialized experience is required for higher grade levels, involving data science techniques, data analysis, machine learning, and statistical modeling.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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