Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Director Partnership & Alliances-Global Partner Accounts

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is establishing a Global Partnerships & Alliances Team to strengthen collaboration with strategic partners. The new Director, Partnerships & Alliances - Global Partner Accounts role will lead large global partner accounts, focusing on strategic growth, governance, and innovation. The role involves defining OKRs, developing global account strategies, identifying growth opportunities, and collaborating with marketing teams.

Software Development Manager

Company: Ford Motor Company

Location: Washington, DC / Remote

Posted Dec 19, 2024

Ford is seeking a Software Engineering Manager with extensive hands-on experience and leadership skills. The role involves leading teams in delivering end-to-end software products for millions of drivers globally. Responsibilities include mentoring engineers, applying advanced concepts for innovative solutions, improving the engineering pipeline, and driving continuous improvement. Qualifications include a Bachelor's degree in Computer Science or related field, 4+ years of software engineering experience, and 2+ years of leadership experience. Preferred qualifications include a Master's degree, experience in building enterprise-scale mobile applications, and expertise in reactive, distributed, secure, performant, service-oriented systems. Ford offers comprehensive benefits including medical coverage, flexible family care, tuition assistance, and a generous schedule of paid holidays.

Barista II

Company: Sodexo

Location: Washington, DC

Posted Dec 19, 2024

Sodexo is seeking a full-time Barista II for varying shifts at the US House of Representatives. The role involves creating quality beverages and food, operating cash registers, and maintaining cleanliness. Sodexo values teamwork, adaptability, reliability, and a safe working environment. Benefits include flexible work, training opportunities, and a comprehensive benefits package. Sodexo aims to create a better everyday for everyone and fosters diversity and inclusion.

Technical Production Manager, CNN

Company: Warner Bros. Discovery

Location: Washington DC

Posted Dec 18, 2024

Warner Bros Discovery is a company that focuses on creating and producing content for various platforms, with a strong emphasis on news and information. They are looking for a Technical Production Manager to work in live TV production, with experience in television news production and a strong command of news programming. The company values diversity and inclusion, and they have a guiding set of principles that guide their operations.

Nurse Practitioner Family Medicine (Providence Medical Group - Northwest Washington)

Company: Providence

Location: Everett, Washington

Posted Dec 19, 2024

Providence Medical Group in Mill Creek, Washington is seeking an experienced Family Medicine Nurse Practitioner for a full-time outpatient role. The position offers a competitive compensation package between $129,480 and $147,680 per year, comprehensive benefits, and a healthy work-life balance. The clinic in Mill Creek, a scenic Pacific Northwest community, features an on-site pharmacy, social workers, and a care manager. Providence Medical Group, a nationally recognized healthcare organization, is known for its compassionate care and advanced technology.

Technology Sales Engineer - Automation

Company: IBM

Location: Washington, DC

Posted Dec 19, 2024

IBM is seeking a Brand Technical Specialist to work closely with clients, developing relationships, understanding their needs, and showcasing IBM's industry-leading solutions. The role involves creating strategic plans for clients, designing IBM Automation solutions, delivering proof of concepts, and building credibility and trust. The ideal candidate should have exceptional interpersonal and communication skills, and preferably have expertise in the Automation market.

Director, Employee Relations

Company: Bozzuto

Location: Washington, DC

Posted Dec 19, 2024

Bozzuto, a company dedicated to promoting goodness and building communities, is seeking a Director of Employee Relations. The ideal candidate will serve as a business partner, managing HR initiatives in employee relations, investigations, performance management, and compliance. They will provide strategic counsel, manage internal investigations, and ensure adherence to employment laws. The role requires a bachelor's degree, PHR/SPHR preferred, and 8+ years of experience in employee relations. Strong knowledge of employment laws, excellent interpersonal skills, and proficiency in Microsoft Office and HRIS software are essential. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. The company is committed to diversity and inclusion.

Senior Discovery Counsel

Company: Apple

Location: Washington, DC

Posted Dec 19, 2024

Apple is seeking a Discovery Counsel with extensive experience in discovery management, litigation, and operational execution. The role involves formulating and driving discovery strategy, working with cross-functional teams, and managing complex litigations and investigations. The ideal candidate should possess strong legal expertise, operational skills, risk management experience, and excellent communication abilities. The position offers a competitive salary range between $199,700 and $299,600, along with comprehensive benefits and opportunities for professional growth.

Passport Support Associate III

Company: CGI

Location: Washington, DC

Posted Dec 19, 2024

CGI Federal is seeking experienced Support Associates for the Special Issuance Agency. The role involves operating equipment, preparing and mailing passport documents, and interfacing with applicants. Required qualifications include a Bachelor's Degree, general office experience, proficiency in Microsoft Office, and the ability to maintain accuracy and security awareness. US citizenship and Public Trust clearance are mandatory. CGI offers benefits and a collaborative work environment.

Host-Based Security Systems (HBSS) Engineer and Administrator

Company: Leidos

Location: Washington, DC

Posted Dec 19, 2024

Leidos is seeking a Host-Based Security Systems (HBSS) Engineer and Administration professional for a role at the Washington Navy Yard. The successful candidate will work as part of a team to install, configure, and maintain HBSS systems, as well as evaluate and recommend new technologies. Key responsibilities include managing HBSS software, monitoring for intrusions, providing system requirements development, and conducting advanced technical analyses. The ideal candidate will have active Top Secret clearance with SCI eligibility, 2+ years of HBSS experience, and expertise in HBSS ePO and associated products. Preferred qualifications include DOD 8570 IAT III, RedHat Enterprise Linux experience, and VMware/MS Hypervisor/RedHat VM Manager virtualization experience.

Cashier/Food Service Worker

Company: Sodexo

Location: Washington, DC

Posted Dec 19, 2024

Sodexo is seeking a full-time Cashier/Food Service Worker for varying shifts at the US House of Representatives. The role involves operating a cash register, assisting in food service setup and serving, and supporting the retail operation. Sodexo offers a flexible work environment, training opportunities, and comprehensive benefits including paid time off, medical, dental, vision, tuition reimbursement, and a 401k. The company values diversity and inclusion, fostering an environment where all employees are respected and valued.

Application Suite Technical Lead

Company: Leidos

Location: Washington DC

Posted Dec 18, 2024

The Leidos National Security Sector is seeking an experienced Application Suite Technical Lead for a critical Intelligence Community customer. The role involves leading a team to design and develop a new comprehensive microservice-based application suite for the customer. The ideal candidate should be proficient in both frontend and backend development and have experience in fostering collaboration between teams. The position requires leadership, a hands-on approach to researching, developing, deploying, and achieving government authority to operate. The role is in anticipation of an upcoming contract award.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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