Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Manager, Engineering - MarTech (Remote)

Company: GEICO

Location: Washington DC

Posted Dec 17, 2024

The text describes a job posting for a Manager position at GEICO. The ideal candidate should have deep technical expertise, experience leading teams, and the ability to work with stakeholders. The role involves managing projects, addressing project dependencies, and delivering projects on time. The candidate should also have strong communication skills, be able to adapt to new technologies, and have experience with cloud computing technologies and concepts.

Compliance Associate

Company: ISS (Institutional Shareholder Services)

Location: Washington DC

Posted Dec 17, 2024

The text is a job posting for a Compliance Associate position at ISS STOXX. The role is based in Rockville, MD and offers a base salary of $70,000 - $80,000 per year. The position requires strong communication skills, accountability, punctuality, and attention to detail. The candidate must have a strong understanding of the Investment Advisers Act of 1940 and be able to perform compliance risk assessments and provide recommendations. The role is highly visible and requires a high degree of professionalism and integrity.

Data Analyst

Company: KACE

Location: Washington DC

Posted Dec 17, 2024

The Data Analyst role at KACE involves providing clerical and administrative support, independently reviewing and entering data into the debt collection database, performing online data searches, and ensuring data accuracy. The ideal candidate should have knowledge of processes, organizational skills, and attention to detail. The role requires working independently and efficiently with minimal supervision.

Houseperson

Company: Placemakr

Location: Washington DC

Posted Dec 17, 2024

Placemakr is a company that offers apartment-like spaces in handpicked neighborhoods. They have a tech-enabled buildings concept that creates unique guest experiences and adds value to real estate. The company values collaboration and has a non-property team that supports property execution and platform evolution. They are looking for collaborative, driven individuals to join their expanding presence across the US.

FOIA Analyst, JM-Senior

Company: DarkStar Intelligence

Location: Washington DC

Posted Dec 17, 2024

The job posting is for a Senior FOIA Analyst at DarkStar Intelligence in McLean, VA. The ideal candidate will be responsible for reviewing, assessing, and responding to public and official requests for the release of classified and sensitive ODNI information under FOIA PA or MDR. The role requires stringent enforcement of privacy laws and regulations, including ensuring public accessibility of cleared information and safeguarding personal data. The position also involves assisting lawyers in litigation support, maintaining case databases, and developing and delivering training on FOIA and privacy processes and policy.

Sustainability Advisor

Company: Management Sciences for Health

Location: Washington DC

Posted Dec 17, 2024

The text describes a job position for a Sustainability Manager at Management Sciences for Health (MSH). The primary responsibilities include managing GHG reporting and tracking, overseeing project-specific GHG reporting and goal tracking, contributing to new project design and business development, and acting as the central point for sustainability capacity building and external initiatives. The candidate will also participate in MSH's funding and donor landscape analyses and be responsible for monitoring donor rules, regulations, requirements, and developments in sustainability topics.

Contract Specialist

Company: Management Sciences for Health

Location: Washington DC

Posted Dec 17, 2024

The Contracts Specialist plays a critical role in advancing MSH's mission of working shoulder-to-shoulder with countries and communities to save lives and improve the health of the world's poorest and most vulnerable people by building strong resilient sustainable health systems. The Contract Specialist provides award management and compliance support under the primary supervision of the Senior Contracts Officer and has primary responsibility for daily award administration of small and medium size awards instruments where MSH is the prime contractor/recipient or MSH is the subcontractor/subrecipient of an award. The Contract Specialist adheres to MSH's Code of Business Ethics and Conduct, Donor Regulations, and MSH Standard Operating Procedures in all activities and works in accordance with MSH's policies and procedures.

Marketing and Communications Manager

Company: Sunwater Capital

Location: Washington DC

Posted Dec 17, 2024

Sunwater Capital Management is seeking a Marketing and Communications Manager to drive the commercial success of their portfolio, which includes a data and analytics platform for the US Congress, a mergers and acquisitions data platform for healthcare and senior living industries, and comprehensive health insurance with dental and vision benefits. The role involves developing and executing marketing strategies, managing social media, producing written and audio/video content, and building relationships with media and influencers. The ideal candidate should have 5+ years of relevant experience, a network within the public policy community or healthcare private equity sector, and excellent English communication skills.

Assistant Manager of Billing

Company: Crowell & Moring

Location: Washington DC

Posted Dec 17, 2024

The job description is for an Assistant Manager of Billing at Crowell & Moring LLP. The role involves leading billing operations, ensuring efficiency, accuracy, and adherence to firm policies. The position requires supervising a team, managing daily operations, and handling reporting requirements. The qualifications include a Bachelor's degree in Accounting or related field, at least 5 years of experience in billing with supervision, and advanced knowledge of accounting concepts and account systems.

Public-Private Talent Exchange Specialist, JM - Senior

Company: DarkStar Intelligence

Location: Washington DC

Posted Dec 17, 2024

DarkStar Intelligence is seeking a highly skilled PublicPrivate Talent Exchange Specialist JM Senior to support a federal government client in Bethesda MD. This full-time onsite role requires a TSSCI CI Poly clearance and involves providing administrative support, tracking program status, performing research, vetting private industry partners, reviewing nominations, updating documentation, creating talking points, and coordinating with 18 IC agencies and private industry partners. The minimum qualifications include a BABS and 3+ years of experience or no degree and 9 years of experience, TSSCI with Poly level clearance, strong communication skills, familiarity with program management processes, and proficiency with Microsoft Office suite.

Distinguished Engineer – Unified Communications (Remote)

Company: GEICO

Location: Washington DC

Posted Dec 17, 2024

GEICO is seeking a highly experienced Distinguished Engineer to drive their Unified Communications transformation and innovate in the unified communications and cloud services domains. The ideal candidate has deep technical expertise in these areas and will provide technical leadership, collaborate with cross-functional teams, and influence decision-making.

Product Manager- Partner Platform

Company: GEICO

Location: Washington DC

Posted Dec 17, 2024

GEICO is looking for an accomplished Product Manager to join their Geico Insurance Agency team. The ideal candidate should have sound Agile product management fundamentals, a proven track record of building and working with teams, and customer empathy. The position is preferably a hybrid role, but exceptional remote candidates will be considered. The successful candidate will also have strong execution skills and a track record of building and leading multiple high-performing sprint teams.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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