Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Multifamily Credit Underwriting and Operations - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 04, 2024

Fannie Mae is seeking a Multifamily Credit Underwriting and Operations - Senior Associate. The role involves maintaining governance activities, performing compliance reviews, providing administrative support for audits and exams, ensuring timely deliverables, and managing project activities. The ideal candidate will have 2-5 years of related experience, familiarity with Multifamily credit, strong communication skills, and proficiency in Excel and PowerPoint. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Mammography Technologist - Tacoma - TPT/Per Diem

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 04, 2024

The job posting is for a mammography position that involves providing high-quality patient care, including diagnostic testing, customer service, and maintaining safety standards. The role requires a Certified Radiologic Technologist, with a high school diploma or equivalent, and basic life support certification. The company is committed to its employees, offering competitive wages with a recent 9% increase. The job involves performing mammography images, developing films, and ensuring patient confidentiality. The ideal candidate should have problem-solving skills, excellent customer service, and preferably one year of mammography experience.

Mercy Hospital Washington - Nursing Opportunities

Company: Mercy

Location: Washington, Missouri

Posted Dec 04, 2024

Mercy Hospital Washington is offering various full-time, part-time, and PRN positions with numerous incentives. These include sign-on bonuses for experienced and graduate RNs and LPNs, a Stay Premium Program, education assistance, loan forgiveness, competitive salaries, and comprehensive benefits. The hospital fosters a supportive work environment and encourages innovation in healthcare.

Administrative Assistant

Company: CGI

Location: Washington, DC

Posted Dec 04, 2024

CGI Federal is seeking an Administrative Assistant for a position in Washington DC. The role involves participating in special studies, assisting in policy development, and providing technical support for the ICE Official Mail Accounting System (OMAS). Required qualifications include excellent knowledge of research methodology, strong communication skills, and proficiency in various software such as MS Office Suite, SharePoint, and Visio. The position offers competitive compensation, benefits including a 401(k) plan and health benefits, and the opportunity to be an owner from day one at CGI Federal.

Exhibition Cook - Georgetown University Law School

Company: Aramark

Location: Washington, DC

Posted Dec 04, 2024

The Exhibition Cook position at Aramark involves cooking and preparing food using standard recipes and production guidelines, while adhering to food safety and sanitation procedures. The role may include supervising employees, training staff, and operating various kitchen equipment. The hourly rate is $23.02-24.02, with benefits including medical, dental, vision, and work/life resources. Aramark values employee development and offers opportunities for professional growth. Previous supervisory experience, cooking experience, and food safety certification are preferred qualifications.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric health care. The role involves delivering compassionate care, managing prescription tasks, and ensuring regulatory compliance. Successful candidates will demonstrate accountability, caring, collaboration, innovation, and integrity. The position offers career growth opportunities and a comprehensive benefits package.

Client Success Manager, Fireside

Company: FiscalNote

Location: Washington, DC

Posted Dec 04, 2024

FiscalNote is hiring a Client Success Manager for the Fireside product, a top-tier Constituent Relationship Management software for government officials. The CSM role involves managing client onboarding, implementation, and education, ensuring clients utilize the product effectively. CSMs act as a bridge between clients and internal teams, fostering strong relationships to enhance client satisfaction and retention. The ideal candidate should have 2+ years of client-facing experience, be self-motivated, and have a consultative approach. Experience in government is beneficial but not required.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Regional Sales Manager, Federal Systems Integrators

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 04, 2024

Palo Alto Networks is seeking a Regional Sales Manager (Federal and/or Civilian) to drive company revenue and growth. The role involves leading and driving sales engagements, crafting strategic territory plans, and displacing competing technologies. The ideal candidate should have experience with FSI customers, SaaS-based architectures, and channel partners. They should possess excellent time management skills, be highly competitive, and have a successful track record in selling complex solutions. The company offers unmatched systems, tools, and a supportive team environment, with a focus on joint success and solutions selling.

Product Marketing Manager

Company: Planet

Location: Washington, DC

Posted Dec 04, 2024

Planet, a global company with offices in multiple countries, is seeking an experienced Product Marketing Manager for Defense and Intelligence. The role involves expanding Planet's footprint in Defense and Intelligence, developing go-to-market strategies, understanding government customers' needs, and creating compelling product positioning. The ideal candidate should have a background in defense or intelligence, excellent communication skills, and the ability to work in the VA office 2-3 days a week. Planet offers comprehensive benefits including health insurance, flexible time off, remote work options, and equity options.

IAM Governance Analyst (Data Analytics / Regulatory, Audit, and Process)

Company: Bank of America

Location: Washington, DC

Posted Dec 04, 2024

Bank of America offers a job in Global Information Security (GIS), specifically in Identity & Access Management (IAM). The role involves managing IAM policy requirements, monitoring adherence, and driving remediation strategies. The position requires experience with IAM solutions, familiarity with NIST 800-53, COBIT, COSO, ISO, and attack frameworks. Strong technical skills, analytical abilities, and leadership qualities are desired. The role is eligible for a discretionary incentive plan and benefits.

Partner Marketing Manager, AI, Government

Company: Meta

Location: Washington, DC

Posted Dec 04, 2024

Meta is seeking an experienced Partner Marketing Manager for its Government division, specifically for the Llama (Large Language Model Meta AI) project. The role involves developing and executing co-marketing strategies to engage government decision-makers and practitioners, building strategic relationships with key partners and policy makers. Responsibilities include creating comprehensive co-marketing plans, using data to track impact and make decisions, systemizing marketing efforts, managing budgets, staying updated on industry trends, and managing vendor relationships. The ideal candidate should have 10+ years of B2B marketing experience, particularly in the government and policy space, with a proven track record in developing successful marketing programs for government decision-makers. Familiarity with AI technologies and government procurement rules is preferred.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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