Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Technology Sales Leader - US Federal Civilian

Company: IBM

Location: US Washington

Posted Dec 04, 2024

This text describes a role within IBM as a Federal Technology Portfolio Seller. The role involves working with clients to adopt and consume IBM's hybrid cloud data and AI solutions. The role requires deep knowledge of Federal customers, technical skills, and the ability to translate customer requirements into a cross-product portfolio architecture. The role also involves strategic advisory, cocreation with clients, and demonstrating the value of IBM's products, services, and people. The role is based in DC and requires a demonstrable track record of success in complex technology sales and account relationship development. The role requires Federal industry expertise or experience selling to Federal Civilian or other public sector clients.

MBA Associate 2025 - Clean Tech Energy Network (CTEN)

Company: CrossBoundary

Location: Washington DC

Posted Dec 04, 2024

CrossBoundary is a mission-driven investment and advisory firm that unlocks the power of capital for sustainable growth and strong returns in underserved markets. They provide transaction and investment advisory services, with a focus on unleashing investment across all sectors in these markets. The firm has advised on over US$12bn+ worth of transactions across 80+ countries globally, serving clients from 27 offices. They work with governments, development finance institutions, private equity firms, Fortune 100 companies, and research institutions. CrossBoundary has investment platforms that directly finance projects to bring cheaper, cleaner, and more reliable electricity, as well as education infrastructure to developing countries. They are currently active in more than 10 African countries and have a portfolio of over US$100 million of renewable energy projects. The firm is recruiting MBA Associates to join their Advisory teams globally to help unlock capital in underserved markets by working with a broad range of investors, donors, and companies seeking capital to facilitate investment in the regions where they work.

DC Store Supervisor

Company: MM.LaFleur

Location: Washington, DC

Posted Dec 04, 2024

M.M.LaFleur, a female-founded womenswear company based in New York City, is seeking a Store Supervisor for its Washington, D.C. Georgetown store. The role involves driving revenue through individual selling, maintaining a book of business, and assisting with training the team on visual and operational processes. The ideal candidate should have strong customer service skills, brand knowledge, and the ability to create personal styling experiences. They must be comfortable in a fast-paced environment, have fashion and sales experience, and be able to work full-time including weekends and evenings. The position requires prolonged periods of standing/walking and frequent lifting of up to 30 lbs.

Cyber Risk Analyst

Company: Red Gate Group

Location: Washington DC

Posted Dec 04, 2024

The Red Gate Group is seeking a skilled Cyber Risk Analyst to support the Defense Threat Reduction Agency (DTRA) in Reston, VA. The role involves working with DoD programs to discover their cyber risks, understand policies, and develop a mitigation plan. The candidate will work with engineers and subject matter experts to assess the entire threat landscape and help guide clients through a plan of action with presentations, white papers, and milestones. The ideal candidate will have 5+ years of experience in a professional IT environment, 3+ years of experience with cybersecurity, and 3+ years of experience with Assessment and Authorization (AampA) in support of DoD and IC programs.

Program Analyst

Company: BryceTech

Location: Washington DC

Posted Dec 04, 2024

BryceTech is seeking an experienced Program Analyst to join their team and support their Federal Government Customer. The successful candidate will work as a member of the HCORE support team providing day-to-day support for a government Policy and Program office. The Program Analyst is responsible for planning, organizing, securing, and managing resources to bring about the successful completion of specific program goals and objectives.

Senior Full-stack .NET Engineer

Company: Addison Group

Location: Washington, DC

Posted Dec 04, 2024

A tech company in Bethesda is seeking a Senior .NET Developer. The role involves working on complex technical efforts, building CI automation tools, and collaborating in a team. Familiarity with RESTful API design, C#, .Net, relational DB technologies, HTML5, Angular, and TypeScript is beneficial. The ideal candidate should have a BS/MS in Computer Science or Engineering, 5+ years of professional development experience, and proficiency in object-oriented languages like Java or .Net.

Software Engineer, Product

Company: Meta

Location: Washington, DC

Posted Dec 04, 2024

Meta, the company behind popular platforms like Messenger, Instagram, and WhatsApp, is seeking experienced full-stack Software Engineers. The role involves full stack web/mobile application development, creating consumer products, leading major initiatives, and onboarding new team members. The ideal candidate should have 8+ years of programming experience, experience with scripting languages, and a proven track record of leading projects and teams. Meta is committed to fostering an inclusive environment and offers competitive compensation packages including bonus, equity, and benefits.

Systems Consultant (Recording Studio)

Company: KeenLogic

Location: Washington DC

Posted Dec 04, 2024

KeenLogic is seeking a Systems Consultant to work with the US Senate Office of the Sergeant at Arms, providing expert support for hardware and software systems in professional recording studios. The role involves supporting both Windows and Apple environments, managing studio-specific hardware, and assisting with mobile device integration. The candidate must have a Bachelor's degree in a relevant field, 5+ years of direct customer support experience, and exceptional verbal and written communication skills.

Pharmacy Intern

Company: Walgreens

Location: Washington, DC

Posted Dec 04, 2024

The job involves learning to provide excellent patient care by assisting pharmacists and team members, adhering to regulations, and using pharmacy systems. The role focuses on customer experience, operations, and training. Responsibilities include engaging customers, resolving issues, modeling customer service, and maintaining a clean, organized pharmacy. The ideal candidate is a pharmacy student fluent in English, willing to work flexible hours, and prefers retail experience with Walgreens.

Systems Consultant

Company: KeenLogic

Location: Washington DC

Posted Dec 04, 2024

KeenLogic is seeking a Systems Consultant to work with the US Senate Office of the Sergeant at Arms on hardware and software systems across Windows and Apple environments. The role involves troubleshooting, customer support, and ensuring users can efficiently utilize technology solutions. The position requires a Bachelor's degree, 5+ years of customer support experience, and technical expertise in multi-platform environments.

Sr. Full Stack JavaScript Engineer

Company: Addison Group

Location: Washington, DC

Posted Dec 04, 2024

This job posting is for a position in a growing startup, seeking an experienced engineer with advanced skills in React.js, Node.js, Micro Services, APIs, and AWS. The role involves working with an internal engineering team to enhance a client's core product. The company offers autonomy, creative freedom, and the opportunity to work with talented engineers in a fast-paced environment.

Platinion Lead IT Architect

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 04, 2024

Boston Consulting Group (BCG) Platinion, a division of BCG, is a global leader in business strategy and technology consulting. Established in 1963, BCG pioneered business strategy and has since expanded to offer a transformational approach benefiting all stakeholders. BCG Platinion, launched in 2000, adds deep technical expertise, focusing on digital excellence and sustainable competitive advantage. With offices worldwide, BCG Platinion supports clients' total digital transformation through technology, design, cybersecurity, and risk management. As an IT Consultant, you'll collaborate on interdisciplinary teams, developing leading IT concepts and architectural solutions. Key responsibilities include solution and application architecture, IT process restructuring, and supporting IT functions during mergers and acquisitions. BCG Platinion values technical experts who are collaborative, comfortable with ambiguity, and have extensive IT expertise. BCG offers competitive compensation, benefits, and a supportive work environment.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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