Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Senior Financial Accountant

Company: The Washington Post

Location: Washington, DC

Posted Dec 04, 2024

The Washington Post's finance department is seeking an experienced senior accountant for their financial accounting and reporting team. The ideal candidate should be adaptable, intellectually curious, and capable of understanding how various components contribute to the company's mission. Key responsibilities include preparing general ledger accounting functions, variance to budget analyses, and maintaining internal process documentation. The role requires a degree in Accounting, 5+ years of progressive experience, and advanced Excel skills. Preferred qualifications include a CPA or CA designation and experience with specific software. The Post offers competitive benefits and a salary range of $74,000 - $111,000 annually.

Community Manager - Washington D.C.

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 04, 2024

The role of Vice President - Community Manager in Consumer Bank involves developing a community outreach program, growing One Chase business opportunities in underserved communities, creating financial health roadmaps, and collaborating with various teams. The individual will work in the field, host financial health workshops, and ensure the community benefits from Chase's resources. Key responsibilities include event planning, execution, and reporting results. Required qualifications include leadership, relationship-building, presentation skills, and problem-solving abilities. Preferred qualifications include bilingual language skills. The position requires NMLS registration under the SAFE Act and compliance with JPMC's employment and engagement of minors standard.

Personal Banker - Park Road

Company: PNC

Location: Washington, DC

Posted Dec 04, 2024

The job posting at PNC for a Personal Banker in a Traditional Branch emphasizes the company's commitment to customer experience and inclusivity. The role involves strengthening customer relationships through proactive sales and service activities, managing customer experience to improve financial wellbeing, and collaborating with ecosystem partners to grow customer's share of wallet. The ideal candidate should possess skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales. Preferred qualifications include Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, and Selling. The position requires 3+ years of experience, and candidates must demonstrate knowledge of PNC's values and practices, risk management, and customer needs. The base salary ranges from $46,800.00 to $73,450.00, and PNC offers comprehensive benefits including health insurance, life insurance, disability protection, 401(k) with PNC match, and more.

Climate Visual Enterprise Editor

Company: The Washington Post

Location: Washington, DC

Posted Dec 04, 2024

The Washington Post's Climate & Environment Department is hiring an experienced editor to lead a team of visual journalists. The role involves overseeing news and enterprise coverage on climate and environment, driving ambition and experimentation, and collaborating with various departments. The ideal candidate should have at least 10 years of visual journalism experience, a strong understanding of multimedia tools, and a passion for creating clear digital experiences.

Health Concierge Ops (Central & Eastern Time Zone)

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health is seeking a customer service representative to work in a call center environment. The role involves providing emotional connections with members, answering unasked questions, and educating customers on benefit plan information. The ideal candidate will have excellent communication skills, empathy, and the ability to work in a fast-paced environment.

Outpatient Physical Therapist, On-Call Day, Vancouver

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Dec 04, 2024

The Physical Therapist (PT) is responsible for delivering quality treatment programs to patients of all ages, evaluating their physical status and functional abilities, and developing treatment plans. They coordinate with other healthcare disciplines, integrate discharge planning early, and maintain professional competency through continuing education. The PT also demonstrates time management skills, maintains a clean and safe department, and communicates effectively with patients, families, and colleagues.

Executive Area Business Specialist, Immunology - Washington, DC - Johnson & Johnson Innovative Medicine

Company: Johnson & Johnson

Location: Washington, DC

Posted Dec 04, 2024

Johnson & Johnson is recruiting for an Executive Area Business Specialist for Immunology in the Washington, DC territory, covering Fairfax, VA; Rockville, MD; Charleston, WV; Arlington, VA. The role involves ensuring patient access to pharmaceutical products, educating practices on efficient practices, and updating them on payer changes. The specialist will also assist in product promotion, mentor doctors on in-office infusion programs, and serve as a resource on payer policies, reimbursement regulations, and clinical staff licensing requirements. The company offers competitive pay, sales incentives, a company car, and comprehensive benefits.

Sr. Sales Specialist - MLF Growth Team

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 04, 2024

Thomson Reuters is seeking a Sr. Sales Specialist to join their high-performing, double-digit sales growth Mid-Sized Law Firm segment. The role involves selling AI-products like CoCounsel, CoCounsel Drafting, and Practical Law to law firms. The company offers a comprehensive benefits package, flexible work environment, and a mission to promote justice, truth, and transparency. The target total cash compensation range is $196,000 - $400,400 depending on the location.

CBRN Technician

Company: Leidos

Location: Washington, DC

Posted Dec 04, 2024

Leidos Security and Engineering Programs (SEP) is looking for a CBRN Technician for the Center for Information Systems Security (CISS) program. The role involves preparing, analyzing, operating, maintaining, repairing, and modifying equipment and sample processes. The candidate will perform analytical and technical support on products, troubleshoot malfunctions, and create processes for analyzing known and unknown substances. Strong interpersonal skills, teamwork, and ability to work in high-stress emergency situations are required. Basic qualifications include a valid driver's license, active Secret security clearance, and emergency services or environmental sampling experience. Preferred qualifications include past military experience, HAZWOPER training, and related Associates degree.

Certified Ophthalmic Assistant (40 hours Northgate)

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 04, 2024

The job description outlines the responsibilities of an ophthalmic assistant, including assisting medical providers with eye care duties, building rapport with patients, and ensuring patient safety. The position requires knowledge of advanced ophthalmic techniques and procedures, as well as strong communication skills. The ideal candidate will have experience working in an ophthalmology or optometry practice and possess basic life support certification.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health emphasizes a heart-centric approach to healthcare, aiming to deliver personal, convenient, and affordable services. The Shift Supervisor Trainee role prepares employees for higher-level supervisory roles, focusing on management, customer service, and key business aspects. Successful trainees can be promoted to Operations Supervisor or Shift Supervisor positions, crucial for store execution, performance, and customer loyalty. The role requires deductive reasoning, communication skills, and flexibility, offering a pay range of $18.25 - $26.00. CVS Health provides comprehensive benefits and well-being programs to its employees.

Senior Financial Analyst

Company: Aramark

Location: Washington, DC

Posted Dec 04, 2024

The job description outlines the role of a Senior Unit Controller at Aramark, responsible for financial and operating reports, analysis projects, and enforcing profit-maximizing procedures. The position offers a salary of $110,000 to $125,000, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings, and paid days off. Key responsibilities involve financial planning, weekly/monthly reporting, audits, contract compliance, and client communication. The ideal candidate should have 4-5 years of financial experience, a degree in Finance or Accounting, and strong Excel skills. The role requires event-based hours, including evenings and weekends, and may involve physical demands and use of PPE.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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