Excellent Customer Service Skills Jobs in Washington DC

99,264 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Naval Architect

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job vacancy for a GS-0871-12/13 Naval Architect position at the U.S. Coast Guard's Marine Safety Center in Washington, D.C. The role requires U.S. citizenship, registration or exemption from Selective Service, and a Secret clearance. The position has a positive education requirement, necessitating a degree in engineering or equivalent experience. Specialized experience in naval architecture projects, including submarines, surface vessels, and ocean engineering, is mandatory. The role offers promotion potential and a comprehensive benefits package.

Research Principal-Interdisciplinary

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Office of Financial Research (OFR) is recruiting for a Research Principal-Interdisciplinary position in the Departmental Offices, Domestic Finance. The role involves planning, leading, and coordinating economic and statistical modeling research projects, applying complex models and computational methods. Key requirements include U.S. Citizenship, successful completion of a background investigation, and relevant specialized experience in financial market and financial institution topics. The position offers challenging work, opportunities for advancement, and a comprehensive benefits package in Washington, DC.

PHYSICAL SCIENTIST (TECHNOLOGY PROJECT MANAGER - INTERDISCIPLINARY)

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Bureau of Engraving and Printing is seeking a Physical Scientist (Technology Project Manager - Interdisciplinary) for the Security Features Division. The role involves conducting research, testing, evaluation, and analysis of potential security features for counterfeit deterrence. Key requirements include U.S. Citizenship, a thorough background investigation, and specific educational qualifications. The position offers a comprehensive benefits package and requires adherence to various conditions of employment, including a probationary period and continuous vetting.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes job positions within the Bureau of Population, Refugee, and Migration (PRM) that may require joining surge capacity teams during humanitarian crises. These roles involve supporting protection initiatives, including refugee resettlement. Requirements include U.S. citizenship, a Top Secret security clearance, and passing a drug test and E-Verify check. Applicants must have a bachelor's or graduate degree in relevant fields or equivalent experience. Specialized experience is required for GS-12 and GS-13 levels, involving risk management analysis, policy advising, data analysis, and global development monitoring.

Program Specialist (Agriculture)

Company: Other Agencies and Independent Organizations - Peace Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Agriculture (AG) program specialist role requires expertise in agronomy, soil science, agroecology, natural resources management, and more. Familiarity with regenerative agriculture, permaculture, and farm management is also beneficial. The position necessitates U.S. citizenship, age of 18 or above, direct deposit for salary, and completion of a background security investigation. It's a public trust position without bargaining unit status, requiring a one-year probationary period and travel. Specialized experience of at least one year in agricultural development projects is mandatory.

Associate Chief Information Officer for Application and Digital Solutions

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job posting for a Chief Information Officer (CIO) position in the Department of Transportation (DOT). The CIO leads the Office of the Chief Information Officer (OCIO) and advises the Secretary of Transportation on IT, cybersecurity, privacy, records management, portfolio management, IT infrastructure, innovation, enterprise data management, and digital solutions. The role requires U.S. citizenship, a completed application and resume by a specified deadline, and various conditions of employment including a probationary period, financial disclosure, potential for telework, drug testing, and security clearance. The position necessitates significant supervisory, managerial, or professional experience, and evidence of technical qualifications and Executive Core Qualifications (ECQs) in the application. No specific education requirement is stated, but a comprehensive benefits package is offered, including retirement plans, health benefits, flexible spending accounts, long-term care insurance, and life insurance.

Electrician

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Nov 13, 2024

The text is a public notice flyer for a job opening at NAVAL RESEARCH LABORATORY for an Electrician. It outlines the conditions of employment, including US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration for males, a pre-appointment physical examination, security clearance, and mission essential position requirements. The job involves physical labor and working from various heights and positions. Qualifications are based on knowledge, skills, abilities, and experience in electrical work, with a focus on understanding electrical systems, codes, and tools. The position is covered by the Department of Defense Priority Placement Program, and a tentative offer of employment can be rescinded if pre-employment requirements are not met.

Technical Writer (Federal Agency)

Company: Aalis Management Consulting

Location: Washington DC

Posted Nov 13, 2024

Aalis Management Consulting is seeking a skilled Technical Writer to support their team with drafting, revising, and refining technical documentation. The ideal candidate will have strong technical writing experience, attention to detail, and the ability to communicate complex information clearly and effectively.

Senior Advisor

Company: Department of Housing and Urban Development - Assistant Secretary for Congressional and Intergovernmental Relations

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Department of Housing and Urban Development (HUD) is seeking a candidate for the position of Asst Sec Congressional Intergovern Relations. The role is based in Washington, D.C. and requires U.S. Citizenship or National status. The candidate must complete a background investigation and PIV process. Specialized experience needed includes negotiating with senior officials, advising on Congressional/State initiatives, and researching/writing reports on legislations. No education requirement, but various benefits are offered.

Market Research Specialist (SmartPay)

Company: Aalis Management Consulting

Location: Washington DC

Posted Nov 13, 2024

Aalis Management Consulting is seeking a Market Research Specialist to support the development of the SmartPay master contract. The role involves conducting market research, analyzing industry trends, and providing insights to inform decision-making.

Librarian

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job position at the Library of Congress, Asian and Middle Eastern Division, Acquisitions & Bibliographic Access Directorate, Discovery and Preservation Services. The position is non-supervisory, bargaining unit, and offers a flextime work schedule. The salary range is for the Washington, D.C. Metropolitan area. Requirements include knowledge of classical Tibetan and other Indic languages, cataloging rules, and library software applications. Applicants must have a master's in library science or equivalent degree. The Library of Congress is an equal opportunity employer, encouraging applications from women, minorities, and persons with disabilities.

Research Assistant - TERM Not to Exceed 2 years

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Smithsonian American Women’s History Museum aims to expand America's historical narrative by highlighting women's often-untold stories and accomplishments. The museum's goal is to create a space for women's history on the National Mall in Washington, DC, deepen our nation's understanding, and inspire conversation, connection, and change. The museum seeks employees with specialized experience in archival, material culture, oral history, image, and desk research, content development for web-based products, project coordination, metadata entry, and securing licenses for restricted materials. Qualifications can be met through a combination of education and experience, including graduate-level coursework in related fields. The position is included in the bargaining unit and offers a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

Related Pages