Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

DoD Financial Management

Company: MALASHA TECHNOLOGIES

Location: Washington DC

Posted Nov 13, 2024

Malasha Technologies Inc is seeking highly motivated and experienced individuals to join their team for SAP enterprise software implementations. The ideal candidates will have a strong analytical mindset and a passion for transforming data into actionable insights.

Supervisory Audiovisual Production Specialist (Senior Producer)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The role involves creating and managing digital, TV, and film productions, including scriptwriting, directing, filming, and editing. The individual will work with a Senior Line Producer to handle budgets, schedules, facilities, equipment, software, and logistics. They will also establish creative production and post-production workflows, and report on impact and analytics for continuous improvement. Requirements include U.S. citizenship, e-Verify participation, and ability to lift up to 100 lbs with assistance. No action will be taken on the COVID-19 vaccination requirement due to a preliminary nationwide injunction. Candidates must meet the Qualification Standards Handbook requirements for NF-1071-13, with GS-13 requiring at least one year of specialized experience leading an audiovisual production team for a museum or cultural institution. Other relevant criteria include physical abilities like walking, climbing ladders, and working in confined spaces.

Trial Attorney (National Courts)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The National Courts Section, part of the Department of Justice's Civil Division, is a prominent litigating section. It's known for its age, activity, and being one of the top places to work, as voted in the Best Places to Work in the Federal Government survey. The role requires U.S. citizenship, a law degree, bar membership, and completion of a background investigation including drug testing. A Top Secret security clearance with SCI access may be needed. Applicants should have strong trial and appellate interest, excellent writing and oral advocacy skills, and a solid academic background. Judicial clerkship experience is highly valued. The position demands at least two years of post-J.D. experience for GS-13, three years for GS-14, and four years for GS-15. Education must be from an accredited U.S. institution or a comparable foreign one. Veterans' preference is considered positively, and reasonable accommodation is provided for applicants with disabilities.

SAP Functional Expert ( Multiple Position at Multiple Locations )

Company: MALASHA TECHNOLOGIES

Location: Washington DC

Posted Nov 13, 2024

Malasha Technologies Inc is seeking highly motivated and experienced individuals to join their team for SAP enterprise software implementations. The ideal candidates will have a strong analytical mindset and a passion for transforming data into actionable insights.

24-1009: Azure Cloud Engineer with M365

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 13, 2024

The job posting is for a cloud engineer position at Navitas, a company that provides digital transformation solutions. The job responsibilities include providing network and systems administration, designing scalable infrastructure, and developing technical solutions. The company is looking for a candidate with a minimum of 3 years of experience as a cloud engineer and specific tool experience areas such as Active Directory and Microsoft Azure.

24-1030: GCP Cloud Architect

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 13, 2024

The job posting is for a Cloud GCP Solution Architect position at Navitas, a company that provides digital transformation solutions. The job requires extensive experience with Google Cloud Platform, GCP certifications, and experience with cloud architecture and design.

TRAINING INSTRUCTOR

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text outlines the commitments of an agency, which include teamwork, integrity, excellence, and service. The agency values partnership across all levels and organizational boundaries, adherence to legal and ethical principles, unrivaled defense intelligence expertise, and prioritizing national welfare over personal interests. The job requirements involve U.S. citizenship, drug test, and security investigation. Qualifications include expertise in various tools, excellent communication skills, active listening, independent work experience, and course development skills. Highly desired skills include leadership training, certification in The Leadership Challenge, and DIA coaching certification. The position requires undergraduate or graduate education in education or related field, or equivalent experience in instruction or training.

IT SPECIALIST (APPSW) (STEM)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text outlines the commitments of an agency, which include teamwork, integrity, excellence, and service. It details the requirements for employment, including U.S. citizenship, drug test, and security investigation. The qualifications required for the position involve expertise in IT systems, strategy planning, and system architecture. Highly desired skills include experience with containerization, cloud computing platforms, and a master's degree in a relevant field. The agency also specifies the minimum qualification requirements, including education and experience in IT-related fields and demonstration of certain competencies.

Supervisory Attorney-Adviser

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Seattle, Washington Seattle, Washington

Posted Nov 13, 2024

This job posting is for a GS-15 level position in the Office of Regional Counsel, General Law and FOIA Branch, Region 10 of the Environmental Protection Agency (EPA). The role involves providing legal counseling and enforcement support in judicial and administrative cases for environmental programs. The position requires a J.D. or LL.M. degree, active bar membership, and at least one year of specialized experience equivalent to GS-14 level. The EPA offers work-from-home and schedule flexibilities, but travel, transportation, and relocation expenses are not covered. The position is not in the bargaining unit and does not confer civil service competitive status.

SAP Funds Management (FM) Finance (FI)Functional Manager

Company: MALASHA TECHNOLOGIES

Location: Washington DC

Posted Nov 13, 2024

Malasha Technologies Inc is seeking a highly motivated and experienced SAP Functional Project Manager to join their team. The ideal candidate will have a strong analytical mindset and a passion for transforming data into actionable insights. The company provides design implementation and ongoing operations and maintenance of SAP applications and technology, and is seeking a candidate with federal government experience.

Paralegal Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening in the Office of Chief Counsel, requiring a candidate with strong communication skills, attention to detail, and ethical character. The ideal candidate should be able to work independently in a demanding environment. Key requirements include U.S. citizenship, passing a background investigation, Selective Service registration, and the ability to deploy with little notice. Qualifications include one year of specialized experience or a Ph.D. in a related field. The position offers a comprehensive benefits package.

Sr. Associate, Treasury

Company: Avantus

Location: Washington DC

Posted Nov 13, 2024

Avantus is a company that is shaping the future by making reliable low-cost clean energy a global reality. They are seeking a highly motivated and organized candidate for a Sr Associate Treasury position.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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