Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington DC

Posted Oct 19, 2024

Brilliant Earth is seeking a Jewelry Consultant to work in their Washington DC showroom. The ideal candidate will have a passion for customer service, a drive to exceed sales targets, and excellent communication skills. The company offers competitive compensation, a robust benefits package, and opportunities for career growth.

Software Engineer - Financial Systems

Company: Alarm.com

Location: Washington DC

Posted Oct 19, 2024

The job posting is for a Software Engineer position at Alarmcom, a leading cloud-based platform for smart security and the Internet of Things. The company is seeking a candidate with a strong academic background in Computer Science or a related field, and experience in software development, object-oriented programming, and SQL database design. The job offers a competitive salary, benefits, and a dynamic work environment.

Senior Systems Engineer

Company: MAXISIQ

Location: Washington DC

Posted Oct 19, 2024

MAXISIQ is seeking a highly experienced Senior Systems Engineer to join their team. The ideal candidate will have extensive expertise in designing and implementing information management systems, with a focus on scalability, security, and compliance.

Program Management Officer

Company: General Services Administration - Public Buildings Service

Location: Tacoma, Washington Tacoma, Washington

Posted Oct 19, 2024

The text describes a job opening for a Program Management Officer, specifically as the Branch Chief for Energy, Environmental, and Safety Programs within the Facilities Management Division of GSA, PBS, Northwest/Arctic Region. The role involves managing sustainability, energy, environmental, safety and health, and fire/life safety programs. The position requires US citizenship or nationality, meeting all eligibility criteria within 30 days, and registering with Selective Service if applicable. Additional conditions include a one-year probationary period, background investigation, e-Verify system verification, financial disclosure report, and a supervisory or managerial probationary period if required. The GS-14 salary range starts at $136,832 per year. Qualifications include at least one year of specialized experience in managing, coordinating, and implementing programs related to commercial office building operations. The job does not have an education qualification requirement. Benefits include health insurance, life insurance, sick leave, vacation time, Thrift Savings Plan, flexible work schedules, transit and child care subsidies, flexible spending accounts, long-term care insurance, and training and development.

Compliance Specialist

Company: Department of Commerce - National Oceanic and Atmospheric Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

This job posting is for a position within the Department of Commerce, National Oceanic and Atmospheric Administration, Office of Space Commerce, Commercial Remote Sensing Regulatory Affairs, located in Washington, D.C. The position is equivalent to GS-13/14 under the DOC Alternative Personnel System (CAPS). Key requirements include U.S. citizenship, registration for Selective Service, a valid driver's license, ability to obtain a Special Sensitive security clearance, and submission of a Financial Disclosure Form. The position is subject to pre-employment and random drug testing, a background investigation, and continued employment is contingent on successful completion of these requirements. Specialized experience is required, including assisting with on-site inspections and analyzing inspection information for cybersecurity and spacecraft operations.

Senior Program Manager

Company: MAXISIQ

Location: Washington DC

Posted Oct 19, 2024

MAXISIQ is seeking a Senior Program Manager with experience in managing complex technical projects. The job involves planning, executing, and monitoring projects, as well as managing financial performance and achieving revenue and profitability goals.

Business Development Manager

Company: DFM Development Services LLC

Location: Washington DC

Posted Oct 19, 2024

DFM Development Services LLC is seeking a full-time Business Development Manager to grow their team and increase their presence in Maryland. The ideal candidate should be a self-starter with strong communication and networking skills, and be able to work independently with minimal oversight.

Resilience Portfolio Management Lead

Company: Fors Marsh

Location: Washington DC

Posted Oct 19, 2024

Fors Marsh is a company that takes on issues that matter, committed to balancing purpose, people, planet, and profit. They are seeking a Resilience Portfolio Management Lead with experience in program and project management. The company offers a range of benefits, including remote work, generous retirement contributions, and dedicated training and development budgets.

Senior Engineer, Cyber Threat Intelligence

Company: Sony

Location: Washington DC

Posted Oct 19, 2024

Sony Corporation of America is seeking a highly motivated Senior Cyber Threat Intelligence to join the Global Security Incident Response Team. The position will be responsible for supporting an Enterprise Threat Analysis Program to secure Sony's information assets, services, and products.

Lead Software Developer

Company: Whitespace

Location: Washington DC

Posted Oct 19, 2024

whiteSpace is an information technology consultancy that provides authentic, human-centered solutions to clients. The company is looking for a Lead Software Developer to join their team, who will collaborate with team members, aid clients, and manage team activities. The role requires experience in Object-oriented Programming, Cloud-native Architecture, and Agile practices. The company offers a range of benefits, including remote work, paid time off, and professional development reimbursement.

Licensed Practical Nurse (PACT)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Oct 19, 2024

The PACT LPN role involves observing, recording, and reporting patient condition changes, assisting in care plan development, and collaborating with the Core and Expanded Teams. The role requires adherence to policies and procedures, and the ability to work effectively with diverse patients. U.S. citizenship is mandatory, and proficiency in English is required. Applicants must pass a background check, physical evaluation, and influenza vaccination. Education and experience requirements vary by grade level, with higher grades requiring more experience and specific knowledge and skills.

Sr Financial Analyst

Company: Bass Pro Shops

Location: Washington DC

Posted Oct 19, 2024

The Senior Financial Analyst role at Bass Pro Shops offers a rich opportunity to work across multiple disciplines, making it perfect for an analyst eager to dig into data and uncover the why behind the numbers. The ideal candidate will have a natural sense of curiosity, initiative, and courage to challenge the status quo and make strategic recommendations that drive business success.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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