Excellent Customer Service Skills Jobs in Washington DC

99,264 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Electrical Engineer

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Starbuck, Washington Starbuck, Washington

Posted Oct 19, 2024

This is a Direct Hire Authority (DHA) solicitation for a Directorate of Human Resources position at Little Goose Dam, Starbuck, WA, operated by the US Army Corps of Engineers. The position requires a Bachelor's degree in engineering or higher, with specialized experience in electrical engineering activities at a manufacturing or industrial facility. The role involves applying concepts and methodologies of electrical engineering to operations and maintenance of industrial facilities. The position offers a comprehensive benefits package and may include a Relocation, Recruitment, Student Loan Repayment, Advance in Hire or Advance Leave Accrual incentive.

Paralegal Specialist

Company: Other Agencies and Independent Organizations - Federal Trade Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Federal Trade Commission is offering an opportunity to join as a Paralegal Specialist at the GS-07 level. Qualifying experience includes assisting in investigations and litigation, conducting research, database development, document review, and interviewing sources. Alternatively, 1 year of graduate education or superior academic achievement is acceptable. Veterans with preference eligibility are encouraged to apply. A comprehensive benefits package is offered to federal employees.

Management and Program Analyst (Policy Analyst)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Oct 19, 2024

The AOC is seeking a Policy Analyst for the Office of the CAO, Human Capital Management Division. The role involves developing, interpreting, and maintaining HR policies that align with the AOC's mission and strategic plan. The ideal candidate should have specialized experience in drafting HR policies, providing advisory services, conducting research, and communicating effectively with senior leadership. A bachelor's degree or higher is desired. The position offers a comprehensive benefits package, including health insurance, retirement system, and training opportunities.

Supervisory Information Technology Specialist (Chief, Inmate Technology Support Section)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The text describes a job opportunity for corrections professionals who create a safe and secure environment, preparing individuals for successful reentry into communities. The agency values a diverse and innovative workforce, emphasizing humanity and normalcy in their approach. The role requires U.S. citizenship, and eligibility for ICTAP or CTAP programs. Qualifications include IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is required, with examples including designing complex security systems, developing performance plans, and serving as a technical resource. The position offers a comprehensive benefits package and a commitment to diversity and inclusion.

Associate Solicitor for Employment and Labor Law

Company: Department of the Interior - Office of the Solicitor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Department of the Interior is seeking a Senior Executive Service (SES) member for a Category 3 position with a minimum pay of $191,900.00. The role involves leading change, leading people, driving results, managing business acumen, and building coalitions. Applicants must be U.S. citizens, have a J.D. or LL.B. degree, and be current members of a state bar. They must also provide a recent performance appraisal and undergo a background investigation. The position requires pre and post-employment drug screening.

Federal Account Executive - Civilian

Company: Wiz

Location: Washington DC

Posted Oct 19, 2024

Wiz is a fast-growing startup that helps organizations secure cloud environments. The company is looking for a sales representative to join their team and help them achieve their mission.

Project Analyst - Federal

Company: Censeo Consulting Group

Location: Washington DC

Posted Oct 19, 2024

Censeo Consulting Group is seeking a Subject Matter Expert to support the GSA by providing customer engagement and operations planning governance strategic communications transition readiness and supplemental change management and customer support services.

SUPERVISORY HEALTH SYSTEMS SPECIALIST

Company: Department of the Air Force - Air National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Oct 19, 2024

This is a permanent, excepted service position for a Supervisory Health Systems Specialist in the Washington Air National Guard. The role is located at the 194th Medical Group, Camp Murray, Washington. The position requires military grades E8-E9 and compatible military assignments. Applicants must be able to obtain and maintain the appropriate security clearance. The role involves working in a cooperative environment and may require overtime. The position offers a comprehensive benefits package as part of a federal career.

International Broadcaster (Multimedia)(Turkish)

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Voice of America's Turkish Service is seeking a journalist with native fluency in Turkish and English. The role involves conceiving, writing, translating, editing, and producing multimedia stories for radio, TV, and digital platforms. The ideal candidate should have a proven track record of creating unique, comprehensive stories with global or original appeal. They must also have experience with journalistic principles, television and radio broadcasting, and producing content for various platforms. The position requires public trust, a background investigation, and may involve working nights, weekends, and holidays. USAGM is committed to diversity and inclusivity.

PLUMBER

Company: Other Agencies and Independent Organizations - John F. Kennedy Center for the Performing Arts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The John F Kennedy Center for Performing Arts is seeking a plumber with experience in complex plumbing systems. The role involves performing plumbing, pipefitting, and other duties. US Citizenship is required, and the candidate must be back flow certified. The position requires good physical condition, as it involves climbing ladders, walking long distances, and lifting heavy objects. The work schedule is fixed, Tuesday to Saturday, 12:00 PM - 9:30 PM. The position is covered by the American Federation of Government Employees (AFGE), Local 2463.

Gallery Support Specialist (Program Assistant)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The National Gallery of Art is seeking a versatile and creative individual to support pre-professional programs for teens, interns, and young adults. The role involves planning, developing, and executing program activities, providing administrative support, and integrating art education into the curriculum. The ideal candidate should have at least one year of specialized experience in working with youth in a cultural, non-profit, or educational setting, or possess a Master's degree or higher in a related field. The position requires availability for occasional duty time outside of a normal work week, including evenings and weekends.

AUDITOR (BILINGUAL)

Company: Other Agencies and Independent Organizations - Inter-American Foundation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Inter-American Foundation (IAF) is seeking an Auditor for a position focusing on grassroots development in Latin America and the Caribbean. The role involves oversight of in-country contract auditors, interpreting, monitoring, and reporting audit findings. The position requires US citizenship, suitable federal employment, direct deposit of pay, and selective service registration for male applicants. Qualifications include a degree in accounting, auditing, or related fields with 24 semester hours in accounting, or equivalent experience. Specialized experience is required for GS-11, GS-12, and GS-13 levels. Fluency in English and Spanish is mandatory, with Portuguese and French being preferred. The position involves a 1-year probationary period and potential for telework. A comprehensive benefits package is offered to federal employees.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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