Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Pharmacy Technician

Company: CVS Health

Location: Washington, MI

Posted Oct 14, 2024

CVS Health is seeking a dedicated and caring Pharmacy Technician to join their team. The role involves delivering compassionate care to patients, managing pharmacy workstations, and ensuring all medication needs and regulatory compliance standards are met. The company offers a comprehensive training program, opportunities for career growth, and a competitive pay range. The ideal candidate should have attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

Radiology Intern|Mercy Wash MO

Company: Mercy

Location: Washington, Missouri

Posted Oct 14, 2024

Mercy is a healthcare organization that values compassionate care and exceptional service. They offer careers that align with individual skills and heart, as recognized by Modern Healthcare Magazine. The Radiology Supervisor role involves performing diagnostic radiology procedures under supervision, ensuring optimal image quality, and providing personalized care to patients of all ages. Mercy provides comprehensive benefits including health, vision, dental coverage, PTO, tuition reimbursement, and retirement funds. They foster a supportive community, encourage innovation, and seek candidates with a positive outlook, strong advocacy, and a commitment to delivering excellent care.

Desktop Support Technician

Company: Leidos

Location: Washington, DC

Posted Oct 14, 2024

Leidos is seeking a Mid-level Desktop Support Technician for a government site in Suitland, MD. The candidate will provide direct desk-side support, troubleshoot and repair IT devices, and manage customer tickets. The role involves working with Microsoft Windows OS, HP Service Manager, and other tools. The ideal candidate should have a DoD Top Secret clearance, relevant experience, and certifications. Preferred qualifications include leadership skills, collaboration, adaptability, and analytical thinking.

Senior Manager, Pharmaceutical Strategic Business Insights

Company: CVS Health

Location: Washington, DC

Posted Oct 14, 2024

CVS Health is seeking a Senior Manager of Strategic Business Insights to assess and optimize financial performance of initiatives promoting the advancement of CVS Health's long-term strategies across the pharmaceutical landscape. The role involves coordinating cross-functionally, gathering and critically assessing multi-faceted data points, and developing financial modeling to support pharmaceutical new business, partnerships, and net new opportunities. Key responsibilities include contributing to planning and administration of programs, developing a deep understanding of CVS pharmacy internal and external data, incubating new ideas, designing and executing analyses, developing financial forecasts and models, and creating executive materials. Required qualifications include a Bachelor's degree, 7+ years of business analytics, financial modeling, data science or relevant experience, 5+ years in the pharmaceutical industry, proven knowledge of pharmacy economics, strong analytic skills, and advanced proficiency in Microsoft Office Applications. Preferred qualifications include a Masters or advanced degree, experience with data manipulation and SQL, experience building financial models for new business opportunities, strong project management skills, and consulting experience.

Maintenance Technician

Company: Bozzuto

Location: Washington, DC

Posted Oct 14, 2024

Bozzuto, a company focused on designing, building, managing, and maintaining unique residences, emphasizes community and exceptional experiences. They seek a Maintenance Technician to handle HVAC, electrical, plumbing, and appliance repairs, prepare vacant apartments, and provide excellent customer service. The role requires weekend or evening work and on-call availability. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, tuition reimbursement, and a supportive, diverse work environment.

Senior Manager, Money Movement Strategy & Operations

Company: Visa

Location: Washington, DC

Posted Oct 14, 2024

Visa, a global leader in payments and technology, is seeking a Senior Manager for the Money Movement Solutions Strategy & Operations team. The role involves providing analytic and research support for strategy development, leading strategic initiatives, and conducting deep dive analyses. The ideal candidate should have superior analytical skills, experience in management consulting or strategic planning, and strong leadership abilities. The position requires travel up to 10% of the time and offers a competitive salary range of 118,200 to 214,150 USD per year.

CDL Shuttle Driver (Part-Time)

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 14, 2024

The Kennedy Center, a cultural hub and memorial to President John F. Kennedy, is seeking a shuttle driver. The role involves transporting individuals for community service activities, performing routine vehicle maintenance, and adhering to traffic laws. The Center values diversity, equality, and employee empowerment. Key qualifications include a high school diploma, 1-3 years of relevant experience, a valid driver's license, and CDL permit. The position requires knowledge of the Washington, DC area, ability to perform vehicle maintenance, and handle emergency situations calmly.

Account Executive - USMC

Company: Appian Corporation

Location: Washington DC

Posted Oct 14, 2024

Appian is a software company that values respect, work, and impact. They are passionate about driving digital transformation and provide a supportive environment for their employees. The company offers training and development opportunities, a diverse range of growth opportunities, and a community that fosters inclusivity.

Security Engineer, Google Public Sector

Company: Google

Location: Washington, DC

Posted Oct 14, 2024

Google's Security team is seeking a Security Engineer with extensive experience in security assessments, engineering, and protocols. The role involves working with software engineers to identify and fix security flaws, and developing code for mission applications. The engineer will also interface between customer developers and internal teams, and manage/debug microservice containers running within Kubernetes. The US base salary range for this full-time position is $161,000-$239,000 + bonus + equity + benefits.

Store Manager II ( Metropole)

Company: TD Bank

Location: Washington, DC

Posted Oct 14, 2024

TD Bank is seeking a Store Manager II for its Personal & Commercial Banking division. The role involves leading and contributing to the growth and profitability of the Consumer Business, managing a store portfolio, and providing a legendary Employee and Customer Experience. The ideal candidate will have an undergraduate degree, 4+ years of related experience, and proven business development skills. They must also have deep expert knowledge of the business, banking, and risk profile for team processes. The role requires strong financial analysis skills, excellent communication skills, and the ability to manage competing priorities. The position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the SAFE Act, requiring eligibility for employment and registration with the NMLS.

Nurse Practitioner Urology (Kadlec Regional Medical Center)

Company: Kadlec Regional Medical Center

Location: Richland, Washington

Posted Oct 14, 2024

Kadlec Regional Medical Center in Richland, Washington, is seeking a full-time physician assistant or nurse practitioner to join their fast-paced Urology team. The role involves emergency department call, operating room first assist, and outpatient clinic responsibilities. The position offers a balanced schedule, robotics-assisted technology, and competitive compensation between $123,017 and $159,880 per year. Kadlec is a nationally recognized medical center with a 5-star rating from CMS and an A grade from the Leapfrog Group. Richland, the location, offers abundant outdoor recreation, excellent education, and a thriving scientific and agricultural industry.

Business Product Management Intern

Company: Appian Corporation

Location: Washington DC

Posted Oct 14, 2024

Appian is a software company that values respect, work, and impact. The company is passionate about automation, speed, and efficiency, and offers a range of opportunities for growth and development. The Business Product Management Intern role is a cross-functional position that involves building relationships with partners and stakeholders, and requires strong decision-making skills and a willingness to challenge the status quo.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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