Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Information Assurance/Security Assessor Expert (TS/SCI w/Poly required)

Company: Deloitte

Location: Washington, DC

Posted Oct 13, 2024

Deloitte's Strategic Risk team is seeking a professional with 8+ years of experience in NIST, RMF, and FISMA frameworks, as well as IT Security and Cyber Security Auditing in the Federal space. The role involves analyzing and defining security requirements, performing risk analyses, and participating in security audits and network vulnerability assessments. The ideal candidate should have a Bachelor's degree, be legally authorized to work in the US, and possess a DOD 8570 IAT III level certification. The wage range for this role is $107,659 to $207,762. Deloitte offers a diverse, equitable, and inclusive culture with opportunities for professional development.

Senior Financial Accountant

Company: The Washington Post

Location: Washington, DC

Posted Oct 13, 2024

The Washington Post is seeking an experienced senior accountant for its financial accounting and reporting team. The ideal candidate should be adaptable, intellectually curious, and proficient in accounting principles and regulations. Responsibilities include preparing general ledger accounting functions, variance analysis, and maintaining internal process documentation. The role requires advanced Excel skills, teamwork, and the ability to manage multiple projects. Qualifications include a degree in Accounting, CPA, and 4+ years of general ledger accounting experience. The Post offers competitive benefits and a salary range of $74,000 - $111,000 annually.

Software Engineer II

Company: Disney

Location: Washington, DC

Posted Oct 13, 2024

Disney Entertainment & ESPN Technology is reimagining viewing experiences for beloved stories and transforming Disney's media business. They are building the future of Disney's media, advertising, and distribution businesses, reaching millions of consumers daily through platforms like Disney+, Hulu, and ESPN+. The Product & Data Engineering team develops innovative products and techniques for consumer-facing products, driving innovation at scale. They are seeking a Software Engineer II with Rust and C/C++ experience to build client application experiences in Rust, collaborating with hardware manufacturing partners and engineering teams.

Licensed Mental Health Therapist (LCSW-C, LCPC, LCMFT)

Company: Lee Company

Location: Washington, DC

Posted Oct 13, 2024

LifeStance Health, Inc. is actively seeking passionate and committed Licensed Therapists (LCPC, LCSW-C, LCMFT) in Maryland. They offer competitive benefits including sign-on bonus, flexible schedules, remote work options, full administrative support, and a full benefits package. The annual income potential ranges from $66,000 to $105,600. Therapists should be experienced in working with adult and/or child and adolescent populations.

Senior Data Engineer

Company: Disney

Location: Washington, DC

Posted Oct 13, 2024

Disney Entertainment & ESPN Technology is a dynamic team that reimagines viewing experiences for beloved stories and transforms Disney's media business. They build and operate platforms for Disney+, Hulu, ESPN+, and more, reaching millions daily. The Product & Data Engineering team develops innovative products and techniques, driving industry norms. The Senior Data Engineer will design and build data pipelines, collaborating with various teams to ensure high operational efficiency and quality. The role requires 5+ years of data engineering experience, proficiency in RDBMS, programming languages, and ETL tools, and familiarity with data modeling and warehousing practices.

Data Scientist - Senior Consultant

Company: Guidehouse

Location: Washington, DC

Posted Oct 13, 2024

Guidehouse is seeking a Data Scientist for their Defense and Security Segment. The role involves collecting, transforming, integrating, and analyzing data to support DHS programs. Responsibilities include accessing data sources, aggregating datasets, and creating AI-driven applications. Required qualifications include a Bachelor's degree, US citizenship, and at least 3 years of data-related experience. Proficiency in SQL, Python, Databricks, and AWS is necessary. The position offers a competitive salary range and comprehensive benefits package.

Growth Architect - BCG X

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 13, 2024

Boston Consulting Group (BCG) is a global management consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Founded in 1963, BCG pioneered business strategy and now works closely with clients to embrace a transformational approach aimed at benefiting all stakeholders. BCG's diverse, global teams bring deep industry and functional expertise, and a range of perspectives that question the status quo and spark change. The firm delivers solutions through leading-edge management consulting, technology, and design, and corporate and digital ventures. The Associate Growth Architect role involves injecting expert growth and marketing strategies into project work, driving growth strategy, execution, and optimization for clients, and collaborating with growth leadership to define and drive growth strategy documents, frameworks, and guidelines. The ideal candidate should have 2-4 years of professional experience in industry, consulting, or agency, with B2C or B2B Marketing experience required. They should have expert knowledge of digital growth and marketing tools and knowledge of marketing measurement tactics. BCG offers a comprehensive benefits package, including zero dollar ($0) health insurance premiums for employees, spouses, and children, low copays for doctor visits and prescriptions, dental coverage, vision insurance, reimbursement for gym memberships, fully vested retirement contributions, generous paid time off, and family benefits such as paid parental leave and elective egg freezing, surrogacy, and adoption reimbursement.

Airborne Cryptologic Language Analyst

Company: Lee Company

Location: Washington, UT

Posted Oct 13, 2024

Airborne Cryptologic Language Analysts are crucial in translating intelligence communications during flight, providing threat warnings and actionable intelligence. They require fluency in foreign languages, successful completion of various courses, and meet specific physical and health standards. High school seniors or diploma holders can apply, with non-graduates needing a minimum AFQT Test score of 65.

Senior Threat Researcher (Unit 42) - Clearance Required

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 13, 2024

Palo Alto Networks is seeking a cyber threat intelligence analyst with a Top Secret Clearance (TS/SCI) and Polygraph for their Unit 42, National Security Team. The role involves tracking cyber criminals, ransomware groups, and advanced persistent threats, providing timely and actionable intelligence, and collaborating with a global team of threat intelligence analysts. The ideal candidate should have a BS/MS in Computer Science, Computer Engineering, or equivalent military experience, proficiency in Python, C, and/or C++, and strong knowledge of cyber security threat actors. The company offers personalized and flexible people programs, and is committed to diversity and equal opportunity employment.

Relationship Banker - Georgetown

Company: PNC

Location: Washington, DC

Posted Oct 13, 2024

PNC is seeking a Relationship Banker for its Retail Banking organization in Washington, DC. The role involves acquiring and expanding share of wallet for mass affluent clients and Business Banking opportunities under 1MM in sales revenue. The successful candidate will proactively generate leads, conduct appointments, and deliver a differentiated client experience. They will also manage and grow Business Banking relationships, leverage bank products and services for sales, and generate referrals to ecosystem partners. The role requires strong customer experience management, advanced conversation skills, and the ability to solve customer problems courteously and with urgency. PNC values customer focus, risk management, accountability, banking knowledge, client loyalty, customer service, identifying opportunities, leveraging technology, and proactive sales. The position offers a base salary of $53,040 - $82,550, incentive eligibility, and a comprehensive benefits package.

Systems Engineer - FSI

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 13, 2024

Palo Alto Networks is seeking a Systems Engineer with 4+ years of experience in pre-sales, systems integration, or equivalent. The role involves enabling sales engagements into large new enterprise accounts, navigating complex accounts, and generating winning proposals. The ideal candidate should have a strong understanding of Palo Alto Networks products, particularly Next-Generation Firewall, and comparative technologies. They should also possess experience with systems installation, configuration, and administration of various systems, and strong analytical skills. The company offers personalized and flexible people programs, and is committed to diversity and equal opportunity employment.

Manager, Product Operations

Company: Disney

Location: Washington, DC

Posted Oct 13, 2024

Disney Experiences Technology & Digital is seeking a Manager, Product Operations. The role involves managing a team of Product Managers and Digital Product Operations Managers, ensuring alignment with the digital strategy, and acting as the main expert for the business. Key responsibilities include translating digital product strategy into feature requirements, working with technical teams for accurate delivery, building positive relationships with business partners, and managing project budget and financials. The ideal candidate should have a minimum of 8 years of related work experience in Product Management or Account Management, expertise in Agile software development methodology, strong leadership skills, and excellent presentation skills. A Master's degree in business administration (MBA) is preferred.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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