Excellent Customer Service Skills Jobs in Washington DC

99,264 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Senior Manager, Digital Platforms

Company: ICF

Location: Washington DC

Posted Oct 06, 2024

ICF is seeking a Senior Manager to join their Digital Modernization and Experience DMX Group. The role involves supporting the operations and growth capability of ICF's Digital Platforms team, leading the operations, marketing, and compliance within practice areas, and bridging various technologies.

Systems Engineer (5240)

Company: MetroStar

Location: Washington DC

Posted Oct 06, 2024

The job posting is for a Systems Engineer position at MetroStar Systems, requiring 8+ years of experience, with a focus on collaboration, system design, and infrastructure management. The company offers a generous benefits package, professional growth, and a diverse environment.

Principal Security Engineer - Reliability Engineering

Company: ID.me

Location: Washington DC

Posted Oct 06, 2024

IDme is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, and has received numerous awards and funding.

Acquisition Subject Matter Expert (SME)

Company: hatch I.T.

Location: Washington DC

Posted Oct 06, 2024

The job posting is seeking an Acquisition Subject Matter Expert to join Apex TK's team. The role will provide advisory and assistance services to support Sponsor acquisition teams with drafting, refining, and providing quality assurance on competitive acquisition and requirements documents.

Counsel

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 06, 2024

The Congressional Budget Office (CBO) is seeking an attorney to fill the position of Counsel. The job posting also includes applications for Sr. Counsel and Paralegal positions. Applicants must be US citizens or permanent residents, and must have graduated from an ABA-accredited law school and be a member in good standing of a state bar. They should have experience in researching and analyzing complex legal issues, producing written work products, and providing legal advice. A Tier 1 (NACI) investigation is required. The job is not in the competitive civil service and offers a comprehensive benefits package.

Key Account Executive (Enterprise) - API/CPaaS

Company: Vonage

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a Key Account Executive at Vonage, a global cloud communications leader. The role involves driving growth and success of Vonage's APICPaaS solutions, particularly in the Enterprise segment. The job requires a proven track record of success in Enterprise technology sales, strong relationship-building skills, and excellent communication and negotiation skills.

Acquisition Consultant

Company: hatch I.T.

Location: Washington DC

Posted Oct 06, 2024

The job posting is for an Acquisition Consultant to join Apex TK's team. The role involves managing concurrent source selections, providing guidance on the source selection process, and supporting various acquisition activities.

Data Analyst

Company: Alarm.com

Location: Washington DC

Posted Oct 06, 2024

Alarmcom is seeking a Data Analyst to join their team. The role involves developing and automating reports, analyzing data, and providing insights to drive business decisions. The company offers a competitive salary, benefits, and a dynamic work environment.

Regional Partner & Campaign Manager- Public Sector

Company: Elastic

Location: Washington DC

Posted Oct 07, 2024

Elastic is seeking a Regional Partner Marketing and Campaigns Manager to create and execute targeted marketing programs to grow and accelerate our comarketing relationship with regional resell partners technology alliances hyper scalers and our distributor Carahsoft. The company is looking for someone who is comfortable working in a fast-paced cross-functional environment in a fast-growing technology company and wants to make an impact.

Manager, Commercial Real Estate (Reable Energy)

Company: OneEnergy

Location: Washington DC

Posted Oct 06, 2024

OneEnergy is a dynamic and innovative renewable energy company seeking a Manager Commercial Real Estate to develop and deploy utility scale solar and community solar facilities. The role involves identifying and acquiring CampI solar energy sites, negotiating with landowners, and managing OneEnergy-owned commercial real estate.

Solutions Engineer, Public Sector

Company: Scale AI

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a Solution Engineer position at Scale, a company that believes in making AI accessible to everyone. The role involves working with federal clients, creating tailored demonstrations, and integrating external datasets to solve government use cases. The company offers a competitive compensation package, including base salary, equity, and benefits.

Mechanical Engineering Internship (Arlington, Texas)

Company: Huntsman Corporation

Location: Washington DC

Posted Oct 07, 2024

The Huntsman Intern Program is a summer internship opportunity for mechanical engineering students. The program provides a structured experience to equip interns with skills and knowledge to prepare for a successful career. Interns will assist in development, troubleshooting, and project management, and will work collaboratively with team members.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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