Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

2025 Software Implementation and Integration Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is hiring a Software Engineer to work on a simulated space system, developing prototype software and participating in an interdisciplinary team. The company offers a hybrid work model, competitive benefits, and opportunities for professional growth and development.

Capital Markets Whole Loan Conduit Analytics Senior Associate (Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 05, 2024

Fannie Mae is seeking a Capital Markets Whole Loan Conduit Senior Analytics Associate (Hybrid) to contribute to monitoring financial markets, initiating trades, and analyzing financial market data. The role involves developing into a subject matter expert on Capital and Return, optimizing market transactions, and maintaining relationships with financial dealers. The ideal candidate will have 2 years of experience in data analysis, database management, and graphical representation of information. Fannie Mae offers a flexible work environment, comprehensive benefits, and opportunities for career growth.

Web Developer

Company: Fusion Technology LLC

Location: Washington DC

Posted Oct 06, 2024

Fusion Technology is a company that values its employees and provides a comprehensive compensation package. They are looking for a web developer with experience in software development, Java, and leading delivery teams.

Senior Systems and Acquisitions Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a range of benefits to its employees.

HSPD-12: I.T. Specialist - Onsite (REF1676H)

Company: Citizant

Location: Washington DC

Posted Oct 05, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is an Equal Opportunity Employer.

Senior Technical Advisor (STA) – Local Capacity Strengthening (LCS)

Company: Management Sciences for Health

Location: Washington DC

Posted Oct 06, 2024

The job posting is for a Senior Technical Advisor for Local Capacity Strengthening (STALCS) at Management Sciences for Health (MSH). The STALCS will help mainstream evidence-based LCS across the organization, ensure technical excellence in LCS, and contribute to thought leadership in this space.

Federal - Data Scientist

Company: Accenture Federal Services

Location: Washington, DC

Posted Oct 06, 2024

Accenture Federal Services is seeking a Data Engineer to design and implement distributed, cloud-native data pipelines, storage systems, and query support. The role involves supporting next-generation defense and intelligence operations with a focus on enabling machine learning and automation. The ideal candidate will have proficiency with ETL, experience with tools like Apache NiFi, Informatica, Talend, AWS Glue, or SQL Server Integration Services, and US Citizenship. Bonus points for an associates or bachelor's degree in Computer Science and experience in an AWS Development Environment.

Government Contracting Biller

Company: Addison Group

Location: Washington, DC

Posted Oct 05, 2024

A reputable government contractor is seeking a Billing Specialist with 2 years of experience in high-volume billing and vendor relations. The role involves managing internal client inbox for billing changes, handling vendor relations, creating custom invoices, and performing operational duties. The position offers a competitive hourly rate of $25.00, with potential for higher compensation based on experience. The company, Hirestrategy Finance & Accounting, provides benefits, bonuses, and opportunities for permanent employment. They offer professional development resources and direct connections with hiring managers from renowned organizations.

Finance Manager / Senior Financial Analyst

Company: Addison Group

Location: Washington, DC

Posted Oct 06, 2024

A large global manufacturer in Redmond, WA is seeking a Finance Manager for a 6-month contract. The role involves creating and preparing financial forecasts, budgeting, sales and revenue analysis, and acting as a business partner to Sales and Operations. The ideal candidate should have a minimum of 5 years of relevant financial analysis experience, prior industry experience in Manufacturing or Supply Chain, strong Excel and financial modeling skills, and excellent communication skills. The hourly rate is between $45 to $55.

Accounts Payable Specialist

Company: Addison Group

Location: Washington, DC

Posted Oct 05, 2024

A large publicly traded commercial real estate company in the DMV is seeking an Accounts Payable Specialist. The role involves managing high volume invoices, working with vendors, subcontractors, and project teams, and assisting with month-end and quarter-end closing procedures. The ideal candidate should have 2+ years of Accounts Payable experience, proficiency in Microsoft Office, and ERP systems like Oracle, Great Plains, and Peoplesoft.

AWS Cloud Native Software Engineer - 3780791

Company: Accenture

Location: Washington, DC

Posted Oct 06, 2024

Accenture Flex offers flexible project-based work with a leading global professional services company, Accenture. Employees can apply their skills to drive business transformation, work with diverse teams, and use cutting-edge technologies. Benefits include competitive rewards, learning resources, and no travel demands. The AWS Application Development and Testing role involves collaborating with multiple teams to migrate and modernize client portfolios to AWS Cloud, participating in agile processes, and supporting performant production software on cloud infrastructure. Basic qualifications include 5+ years of AWS Cloud development and testing experience, and experience designing/developing serverless applications. Preferred qualifications include Java Enterprise Edition and Python development experience, and AWS certifications.

Technical Support Specialist

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions³ LLC is seeking a Tier 1 Technical Support Specialist to perform technical tasks in support of operations, production, and test environments. The job requires experience with various operating systems, monitoring system health, and documenting problems and resolutions.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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