Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Sr. Consultant, Engagement Manager

Company: IBM

Location: Heredia, CR

Posted Dec 15, 2025

This text promotes an IBM consulting role emphasizing innovation, collaboration, and leadership opportunities. It highlights responsibilities like client management, project execution, and team development, while outlining requirements such as technical expertise and Agile experience. The role is presented as a chance to solve complex problems and contribute to technological advancement.

Package Consultant-Commerce Transformation

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Consulting offers roles in hybrid cloud and AI solutions, emphasizing collaboration, innovation, and growth. Responsibilities include client support, strategic recommendations, and leveraging design thinking. Required skills include technical translation, adaptability, and data analysis.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and strategic partnerships. The role involves technical expertise in Oracle applications, Agile methodologies, and delivering solutions for public/private sector clients. Requirements include extensive experience with Oracle R12, cloud implementations, and specific technical skills, with a preference for advanced education and certifications.

Senior Accessibility Technical Lead

Company: IBM

Location: Dublin, IE

Posted Dec 15, 2025

The IBM Carbon Design System aims to provide reusable components for consistent digital experiences. The Senior Technical Lead role focuses on ensuring accessibility compliance and driving inclusive design practices across large-scale ecosystems.

Security Specialist - Operations Desk

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 15, 2025

This job description outlines the role of an IBM Security Operations Center SOC Analyst, detailing responsibilities such as providing IT security services, performing technical tasks, and collaborating with client teams. It specifies required qualifications, work hours, and preferred experience in technical and customer-facing roles.

Planning Analyst

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes a Supply Chain Planning role at IBM, emphasizing proactive problem-solving, collaboration, and innovation in inventory management. It highlights responsibilities like demand forecasting, inventory optimization, and continuous improvement projects, while showcasing opportunities to lead in technology-driven solutions.

Selection Specialist

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This text describes IBM's recruitment role emphasizing innovation, problem-solving, and collaboration. It highlights responsibilities like managing recruitment processes, sourcing candidates, and ensuring positive candidate experiences while showcasing the company's mission to drive technological advancements.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: Giza, EG

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and impactful HR solutions. It outlines responsibilities involving technical expertise, system configuration, and stakeholder communication, while showcasing opportunities to work with industry leaders and advanced technology platforms.

Optium Software Developer Support Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes a Customer Support Engineer role for IBM InfoSphere Optim, emphasizing technical support, problem-solving, collaboration with global teams, and contributing to customer satisfaction. It highlights the importance of the role in data management and the opportunity for professional growth.

Application Consultant-Azure Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Consulting offers career growth through client collaboration, cloud/AI solutions, and innovative tools. The role emphasizes technical expertise and long-term development in a supportive environment.

Application Developer-2025 graduates

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, career growth opportunities, and the use of advanced technologies to drive impactful solutions.

Package Consultant-Sales & Service

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting focused on client collaboration, hybrid cloud and AI solutions, and delivering technical expertise through global delivery centers. It highlights opportunities to implement CRM systems, work with industry visionaries, and drive innovation using IBM's technology platforms.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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