Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Technical Product Manager Cloud Pak for Business Automation

Company: IBM

Location: Austin, US

Posted Dec 15, 2025

This job description outlines a Lead Technical Product Manager role for IBM's Cloud Pak for Business Automation, emphasizing strategic leadership, cross-portfolio collaboration, and expertise in AI, DevOps, and product management. Key responsibilities include defining roadmaps, conducting competitive analysis, and fostering Agile teams. Required skills include product management experience, technical knowledge of modern architectures, and financial acumen.

SAP SCM PP Consultant

Company: IBM

Location: Jakarta, ID

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on collaborative client work, strategic SAP solutions, team leadership, and opportunities for skill development across industries and technologies.

Talent Acquisition – Selection Specialist (Fixed Term) PH

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description for a Recruiting Selection Specialist at IBM highlights opportunities to lead in technology, solve complex problems, and collaborate with stakeholders. The role emphasizes continuous learning, innovative approaches, and a growth mindset while managing high-volume hiring processes and leveraging data-driven strategies.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, stakeholder engagement, and technical expertise in Java, React, and cloud technologies. The role involves comprehensive software development, continuous learning, and delivering impactful solutions for innovative companies.

Application Developer-Commerce Transformation

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on client collaboration, innovation in hybrid cloud and AI, and professional growth through Agile environments and technical expertise. It emphasizes opportunities for skill development, industry mastery, and impactful client solutions.

Python Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers global career opportunities focusing on hybrid cloud and AI innovation, requiring technical expertise in data platforms and collaboration with clients for impactful solutions.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on building long-term client relationships, leveraging hybrid cloud and AI solutions, and driving innovation through technical expertise. It highlights opportunities to work with industry leaders, contribute to impactful projects, and develop skills in modern technologies like containerization and distributed systems.

Product Security Engineer II - HashiCorp Security

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This role involves contributing to secure HashiCorp products, collaborating with teams, and ensuring cloud security. Required skills include security design, cloud platforms, and threat modeling.

Application Developer-Oracle Middleware

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and technical expertise in areas like ODI, Oracle Database Integrator, and API integration. It outlines responsibilities such as feature development, stakeholder collaboration, and continuous learning, along with educational and technical requirements for the position.

WR - C2M Functional Consultant

Company: IBM

Location: Dallas, US

Posted Dec 15, 2025

This text describes a career in IBM Consulting focused on collaborative client work, hybrid cloud and AI innovation, and system design expertise. It outlines responsibilities like requirements gathering, gap analysis, and technical configuration while emphasizing strategic partnerships and impactful change.

Package Specialist-SAP HANA SCM PP

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for professional growth through strategic partnerships and technology platforms. It highlights the role of a senior SAP Consultant in delivering high-quality solutions and driving client success through technical expertise and industry knowledge.

Mobile Architect

Company: IBM

Location: San Felice, IT

Posted Dec 15, 2025

This role involves developing mobile applications for clients, collaborating with cross-functional teams, and requiring expertise in Flutter, Kotlin/Swift, and UI design. The position emphasizes innovation, performance optimization, and working with global clients through IBM's technology platforms.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

Related Pages