Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Application Architect-SAP HANA Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

IBM Consulting offers career growth through collaborative innovation, client-focused solutions, and technical expertise in hybrid cloud and AI projects. The role emphasizes long-term relationships, strategic problem-solving, and professional development opportunities within a supportive ecosystem.

Senior Consultant SAP RTR GL

Company: IBM

Location: No City, US

Posted Dec 12, 2025

This job description highlights a career in IBM Consulting focused on SAP RTR GL Analyst roles, emphasizing collaboration with clients, configuring SAP systems, ensuring financial accuracy, and working within robust technology platforms to deliver innovative solutions.

Project Manager Finance

Company: IBM

Location: Bedford, CA

Posted Dec 12, 2025

This job posting outlines responsibilities related to project financial management, including budgeting, forecasting, and reporting. It specifies required and preferred qualifications such as education, security clearance, and technical skills. The text emphasizes collaboration between hiring managers and recruiters while detailing experience and proficiency requirements.

Package Consultant-SAP HANA SCM PLM

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

The text describes a career in IBM Consulting focused on client collaboration, innovation, and technical expertise in SAP EHS. It highlights opportunities to work on hybrid cloud and AI projects with global clients, emphasizing strategic partnerships and technology platforms.

Integration Architect-Hybrid Integration

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

This job description outlines a role as an Application Security Consultant at IBM, focusing on software development cycles, security compliance, and risk management. The position requires technical expertise in SaaS applications, security baselines, and incident response planning.

Talent Acquisition - Selection Specialist (Fixed Term)-ELH

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This job description highlights IBM's recruitment role as a Recruiting Selection Specialist, emphasizing opportunities to lead in technology, solve complex problems, and contribute to innovative projects. It outlines responsibilities, required skills, and a positive work environment with growth potential.

Package Consultant-SAP HANA Application Security

Company: IBM

Location: Kolkata, IN

Posted Dec 12, 2025

The role involves working in IBM's delivery centers to deliver technical expertise and innovate solutions for clients. Responsibilities include SAP security implementation, project leadership, and testing. Required experience includes SAP Security Implementation and ECC 60 role build.

Python Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 12, 2025

The text describes a career in IBM Consulting emphasizing collaboration, innovation, and technical expertise. It highlights opportunities to work with global clients, develop hybrid cloud and AI solutions, and grow professionally through a supportive ecosystem.

Package Specialist-SAP HANA Basis

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

This job description outlines a role requiring technical expertise in SAP and related technologies, with responsibilities including backup/recovery, system monitoring, and project support. It specifies educational qualifications and experience in areas like SAP upgrades, HANA migration, and database management.

Quality Engineer-FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

This job description outlines a Middleware Testing Practitioner role at IBM Consulting, emphasizing technical expertise, automation tools, and experience in testing solutions. It lists required education, technical skills, and preferred qualifications for the position.

Support Technician SAP LE-SHP

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP solutions, career growth opportunities, and contributions to client success through innovation and technology adoption.

AI Engineer Intern

Company: IBM

Location: Antwerpen, BE

Posted Dec 12, 2025

This internship offers professional growth, mentorship, and hands-on AI project experience at IBM, enhancing skills and career prospects.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

Related Pages