Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 10, 2025

This job description highlights a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, strategic SAP solutions, and career growth opportunities. It outlines required expertise in SAP FICO, project experience, and communication skills for client-facing roles.

Business Analyst in Banking sector (French speaking) (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 10, 2025

This role involves working with clients to drive innovation and career growth, requiring technical expertise and collaboration skills. The position emphasizes long-term relationships, global collaboration, and professional development opportunities within IBM's ecosystem.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: Coimbatore, IN

Posted Dec 10, 2025

This job description outlines a role in IBM's consulting delivery centers, requiring technical expertise in SAP CPI, configuration management, communication skills, and experience with software development and testing. It specifies educational qualifications and preferred qualifications for candidates.

Application Developer-Commerce Transformation (Magento)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 10, 2025

This text describes a career in IBM Consulting, emphasizing global client collaboration, innovation in hybrid cloud and AI, and technical expertise. It outlines role responsibilities requiring coding skills, cloud architecture knowledge, and DevOps experience, while highlighting the impact of strategic partnerships and technology platforms.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This text describes a career opportunity at IBM Consulting focusing on collaboration with global clients, digital transformation, and career growth. It highlights roles in recruitment, process analysis, and innovation within a supportive ecosystem.

Technical Support Professional

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description outlines a remote support engineer role requiring expertise in Linux storage systems, Kubernetes, and Ceph/OpenShift technologies. Responsibilities include providing technical support to enterprise customers, collaborating with engineers to develop solutions, contributing to knowledge bases, and ensuring customer satisfaction through effective communication and problem-solving. The position emphasizes teamwork, troubleshooting skills, and experience with specific technologies.

Application Consultant-DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities to drive impactful solutions through agile frameworks and advanced technology platforms.

Oracle Cloud HCM Lead

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting focused on Oracle HCM Cloud implementations, emphasizing collaboration with clients, technical expertise, and career growth opportunities within IBM's technology ecosystem.

Learning Facilitator, L & K Faculty Shared Services

Company: IBM

Location: Mexico City, MX

Posted Dec 10, 2025

This job posting outlines a faculty position requiring expertise in delivering IBM Consulting Partner & Professional Development programs globally. The role involves training, collaboration with development teams, and a two-year commitment with classroom delivery and coaching responsibilities. Qualifications include consulting experience, facilitation skills, and knowledge of IBM strategies.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This role involves collaborating with clients on SAP solutions and innovative projects, offering growth opportunities and technical expertise in IBM's consulting environment.

Customer Success Engineer

Company: IBM

Location: CORAL GABLES, US

Posted Dec 10, 2025

This text describes a career opportunity at IBM Software focusing on customer success engineering roles. It highlights the team's expertise in transforming customer challenges into industry-leading solutions, emphasizing cloud-native AI-powered software development. The role involves managing infrastructure and security lifecycle, driving customer adoption of HashiCorp tools, and ensuring timely renewals. Requirements include technical expertise in cloud and DevOps, strong communication skills, and experience with HashiCorp tooling.

DevOps Cloud Engineer

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

This job description outlines the role of a DevOps Cloud Engineer, detailing responsibilities such as designing cloud infrastructure, implementing automation tools, and maintaining CI/CD pipelines. It specifies required skills in AWS, Terraform, Kubernetes, and certifications, while emphasizing collaboration with development teams and on-call availability.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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