Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This role involves working in IBM's delivery centers, developing partnerships, and requiring Oracle Cloud experience. Responsibilities include technical solutions, testing, and training. Candidates need a bachelor's degree and 5+ years of relevant experience.

Client Growth Lead - Cybersecurity Services

Company: IBM

Location: Ciudad Autónoma De Buenos Aires, AR

Posted Dec 10, 2025

IBM Consulting offers career growth through client collaboration, innovation in hybrid cloud and AI, and strategic partnerships. The role involves consultative sales, cybersecurity expertise, and networking to drive business success.

Site Reliability Professional

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description highlights a Site Reliability Engineer role at IBM with responsibilities in system monitoring, troubleshooting, deployment, and security. It emphasizes growth opportunities, collaborative environments, and required skills in automation, Linux, and cloud technologies.

Data Engineer-Business Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description outlines a role at IBM Consulting involving technical expertise in BI tools, SQL, and data visualization, with emphasis on innovation, collaboration, and continuous improvement. Requirements include a bachelor's degree, 5+ years of experience, and strong communication skills.

Application Database Administrator-RDBMS (AMS PES SRE)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 10, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in database management. It outlines responsibilities such as database administration, performance optimization, and incident management, along with required skills like SQL server and Windows server expertise.

Global Creative Director, Brand Identity

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job posting outlines the role of a Global Creative Director at IBM, focusing on leading brand identity and design systems. It emphasizes innovation, global collaboration, and the evolution of IBM's brand to reflect its technological advancements. The position requires leadership in design systems, AI-powered tools, and managing distributed teams while maintaining brand consistency across the organization.

Package Consultant-SAP Commerce

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This text describes an entry-level IBM Consulting role focused on delivering technical expertise and innovative solutions for clients. It highlights collaboration with global clients, working in IBM's delivery centers, and responsibilities involving package implementation, data modeling, and cloud technologies. The position requires a bachelor's degree and specific technical skills in data warehousing and cloud integration.

Client Experience Manager - Sports Entertainment

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

IBM leverages technology to enhance sports and entertainment experiences, focusing on event strategy, client engagement, and global partnerships. The role requires strategic thinking, project management, and compliance expertise to drive business objectives.

Data Engineer-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 10, 2025

This job description outlines a Big Data Engineer role at IBM Consulting, involving development of data solutions, infrastructure management, and collaboration with data scientists. It lists required skills in Hadoop, Spark, Python, and cloud technologies, along with preferred qualifications like DevOps experience and advanced degrees.

Application Developer - STUDENT CONVERSION

Company: IBM

Location: SANTIAGO DE CHILE, CL

Posted Dec 10, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful software development. It highlights roles in designing scalable solutions and working within IBM's ecosystem.

System Services Representatives- Houston, TX

Company: IBM

Location: Houston, US

Posted Dec 10, 2025

This job description outlines the role of an IBM System Services Representative, requiring technical support, client interaction, travel, and specific skills in IT systems and problem-solving. It details responsibilities, requirements, and physical demands of the field-based position.

Software Engineer - Open Search

Company: IBM

Location: Bellevue, US

Posted Dec 10, 2025

This text promotes an exciting software engineering role at IBM, emphasizing innovation, collaboration with open-source projects, and career growth opportunities. It highlights the chance to work on cutting-edge AI-powered cloud-native solutions and contribute to impactful technologies.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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