Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

OpenSearch Engineer

Company: IBM

Location: San Jose, US

Posted Dec 10, 2025

This job description highlights IBM's commitment to innovation in AI-powered cloud-native solutions, emphasizing opportunities for growth, collaboration with open-source projects, and expertise in software engineering. The role involves developing features for DataStax AI PaaS and contributing to OpenSearch projects, requiring strong technical skills in Java, distributed systems, and cloud technologies.

Delivery Consultant, CICS

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This text describes a role at IBM Technology Expert Labs emphasizing collaborative innovation, technical expertise, and career growth. It highlights world-class services, positive impact on clients, and a supportive learning culture. The position requires specialized knowledge of IBM Z systems, CICS, and zOS programming, while offering opportunities to solve complex challenges and advance professionally.

Package Consultant-SAP FIN CO

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI initiatives, requiring technical expertise in SAP systems and collaboration with global clients. Responsibilities include system configuration, defect resolution, and testing, with qualifications emphasizing SAP S4HANA experience and technical consulting skills.

Software Engineer II - HashiCorp Terraform

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights opportunities to work on innovative cloud solutions with IBM's Terraform team, focusing on infrastructure management, customer outcomes, and professional growth. The role involves full-stack development, architectural decisions, and collaboration on cutting-edge technologies.

Application Developer-Oracle Cloud Reports

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 10, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation, and technical expertise. The role requires skills in Oracle Cloud reporting and problem-solving, with a culture emphasizing growth and creativity.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This text describes a career opportunity in IBM Consulting focusing on long-term client relationships and digital transformation through agile methodologies. It outlines responsibilities involving HR system management, complex transactions, and compliance with client standards. The role emphasizes collaboration, problem-solving, and technical expertise in SAP HRMS and MS Excel, while highlighting career growth and strategic partnerships within IBM's ecosystem.

Java Software Developer - Product Operations Lead for Red Hat build of Apache Camel (m/f/x)

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The role involves collaborating on AI-powered cloud-native solutions, customer-focused development, and technical expertise in Java and Apache Camel, with opportunities for growth and innovation.

Software Strategy and M&A Summer Intern - New York, NY

Company: IBM

Location: New York, US

Posted Dec 10, 2025

The Software Strategy and MampA intern will support growth initiatives, develop strategies, and collaborate with cross-functional teams. Key skills include data analysis, communication, and teamwork. The position is located in New York or Cambridge with mentorship opportunities.

Package Consultant-Oracle SCM Cloud

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This role involves collaborating with global clients to solve complex business challenges using IBM's technologies, requiring expertise in Oracle Cloud and project management skills.

SAP ABAP Developer (HANA)

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in SAP HANA development. It outlines role responsibilities, required skills, and professional growth opportunities within IBM's ecosystem.

Professional Services Sales Consultant (f/m/x)

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights a career opportunity at IBM Software focusing on innovation, team collaboration, and professional growth. The role emphasizes transforming customer challenges into industry-leading solutions, with a strong emphasis on cloud-native AI technologies and global career opportunities. Responsibilities include sales pipeline management, customer engagement, and solution architecture, requiring expertise in technology sales and cross-functional collaboration.

Application Developer-Oracle Cloud Reporting

Company: IBM

Location: Hyderabad, IN

Posted Dec 10, 2025

The text describes a consultant role at IBM Consulting, emphasizing technical expertise, client collaboration, and innovation in delivering solutions. It outlines responsibilities such as developing user-centric solutions, managing risks, and ensuring timely delivery. Required qualifications include experience with Oracle technologies and cloud implementations, while preferred skills involve advanced technical training and integration expertise.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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