Excellent Customer Service Skills Jobs

1,738,578 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Staff Data Scientist

Company: Platform Science

Location: USA

Posted Dec 07, 2025

Platform Science is an open IoT platform founded in 2015 that partners with fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. They are seeking a Staff Data Scientist to process large amounts of raw data into strategic insights and lead the evaluation, design, and implementation of machine learning models and statistical analyses to support key business objectives.

Sr Manager - Solutions Engineering

Company: Twilio

Location: Singapore

Posted Dec 07, 2025

Twilio is seeking a Sr Manager of Solutions Engineering to lead a team in their Communications business. The role involves partnering with sales, cross-functional collaboration, building programs, attracting and developing talent, and leading technical strategy. The ideal candidate has 7+ years of SaaS/CPaaS experience, 3+ years of leadership, and strong communication skills.

Senior/Staff Content Designer

Company: Grow Therapy

Location: USA

Posted Dec 07, 2025

The job posting is for a Senior Staff Content Designer role at Grow Therapy. The role involves crafting clear, inclusive, and trustworthy product experiences across client and provider products. The ideal candidate will have 6+ years of content design/UX writing experience, a strong portfolio, and expertise in UX writing, content strategy, and systems thinking. The role requires collaboration with cross-functional teams, including product design, research, and operations, to define messaging, craft value propositions, and shape content systems. The position offers a competitive base compensation and can be hybrid or fully remote.

Senior Software Engineer - Fullstack

Company: Webflow

Location: Argentina

Posted Dec 07, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are expanding their engineering team in Argentina to work on new products and features. The role is for a Senior Software Engineer Fullstack to design and implement scalable backend services and APIs using technologies like Node.js, TypeScript, MongoDB, and AWS.

Principal Software Engineer - Payroll

Company: Gusto, Inc.

Location: USA

Posted Dec 07, 2025

The role is for a Principal Engineer to lead the development of Gusto's flagship Payroll product. The position involves designing, building, and scaling backend systems, collaborating with cross-functional teams, and mentoring engineers. The ideal candidate has 15+ years of experience, expertise in building resilient systems, and a collaborative mindset.

Software Engineer, Streaming Systems

Company: Hightouch

Location: North America

Posted Dec 07, 2025

The company is seeking a software engineer to join their Streaming Systems team, which focuses on high-throughput systems for collecting and processing billions of behavioral events. The role involves building infrastructure for ingesting clickstream, product interaction, and transactional data. The company emphasizes high ownership, autonomy, and a fast-paced startup environment. They offer a competitive salary range and equity compensation.

Senior Frontend Web Engineer - Compliance Engineer

Company: Reddit

Location: USA

Posted Dec 07, 2025

Reddit is a platform that brings community and belonging to people worldwide through various interest-based communities. The company is launching a Compliance Engineering team to ensure their platforms meet evolving regulatory requirements and maintain trust. The role involves shaping the future of Reddit, partnering with teams, and leading initiatives critical to the business and platform integrity.

Lead AI Engineer

Company: Upwork

Location: USA

Posted Dec 07, 2025

Upwork is a global work marketplace connecting businesses with skilled independent talent. The company offers AI-powered solutions and enables companies to scale, innovate, and build agile teams. The job description is for a Lead AI Engineer position on the Data Platform & Services team, focusing on building AI-powered systems for data engineering, analytics, and product evolution.

Demo Strategy & Effectiveness Manager

Company: Figma

Location: USA

Posted Dec 07, 2025

The job posting is for a Demo Strategy & Effectiveness Manager at Figma, responsible for designing and enabling world-class demo experiences for the company's products. The role involves collaborating with various teams, staying up-to-date with new features, and training the field team. Figma offers a competitive compensation package and values continuous learning and growth.

Senior/ Staff ML Engineer - Recommendations Systems

Company: Grow Therapy

Location: USA

Posted Dec 07, 2025

The company is seeking a machine learning engineer with experience in search and personalization to design, develop, and deploy a scalable search ranking algorithm. The role involves collaborating with data scientists, implementing machine learning models, and working cross-functionally with various teams.

Software Engineer - Lua

Company: Vercel

Location: USA

Posted Dec 07, 2025

The role involves scaling CDN services, collaborating with teams, and optimizing performance. Requirements include Lua expertise and HTTP knowledge. Benefits include competitive pay, healthcare, and flexible work arrangements.

QA Engineer II

Company: Outliant

Location: Philippines

Posted Dec 07, 2025

Ignite Visibility, an award-winning digital marketing agency, seeks a QA Engineer II to contribute to innovative projects. The role involves testing strategies, automation, and collaboration in a dynamic environment with competitive benefits.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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