Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Snowflake Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This job description outlines a role as a Snowflake and ETL developer for IBM Consulting, focusing on data solutions for electric utility initiatives. The position emphasizes collaboration with clients, innovation in hybrid cloud and AI, and career growth through technical expertise and strategic partnerships.

Application Developer-Java & Web Technologies

Company: IBM

Location: Segrate, IT

Posted Dec 20, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, career growth opportunities, and technical expertise in areas like Java, Quarkus, and Kubernetes. It highlights the importance of curiosity, problem-solving, and continuous learning in a supportive professional environment.

Consulting Account Executive

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This role emphasizes building long-term client relationships, driving growth through sales strategies, and collaborating with partners to deliver innovative solutions in data and analytics.

Consulting Public Sector Digital & Technology Solutions Degree Apprenticeship

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and professional growth. It highlights competitive benefits, technical development, and client-focused roles with clear application guidelines.

SAP HANA FIN FI Consultant -Group Reporting

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful work. It outlines role responsibilities, required skills, and professional development in SAP technologies.

S/4 HANA SCM PP Senior Managing Consultant

Company: IBM

Location: MADRID, ES

Posted Dec 20, 2025

This role involves designing SAP S4HANA solutions for industrial clients, collaborating with cross-functional teams, and requiring expertise in PP configuration and integration. It emphasizes career growth, innovation, and impactful client partnerships through IBM's technology ecosystem.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting focused on SAP implementation and client collaboration, emphasizing global opportunities, technical expertise, and professional growth through strategic partnerships and innovative technology.

Order to Cash Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 20, 2025

IBM seeks an Order to Cash Analyst to handle transactional tasks, collaborate with clients, and drive innovation. The role emphasizes problem-solving, communication, and achieving business goals in a dynamic environment.

Incident Response Consultant

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description outlines a Security Consultant role at IBM, focusing on incident response, cybersecurity advisory, and technical expertise. The position requires skills in threat hunting, forensic analysis, and cloud technologies, with opportunities to work on high-profile cybersecurity cases and develop enterprise security strategies.

Technical SME Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

IBM Consulting offers long-term client relationships and collaboration opportunities, focusing on hybrid cloud and AI solutions. The role involves technical oversight and project management for SAMHSA's infrastructure, requiring expertise in AWS and SAMHSA applications.

Consultor SAP TM

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This role involves working with IBM's global clients to advance hybrid cloud and AI initiatives through technical expertise and innovation. Responsibilities include implementing SAP solutions and collaborating in delivery centers with industry-specific skills.

SAP FI Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a SAP S4HANA FI Consultant role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, financial process optimization, and career growth opportunities through innovative solutions and global teamwork.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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