Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

SAP S/4HANA Order to Cash Senior Managing Consultant

Company: IBM

Location: No City, US

Posted Dec 20, 2025

This job description highlights a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and impactful projects. It outlines technical requirements, project management skills, and integration expertise needed for the position.

Managing Consultant - SAP (MM) Procure to Pay

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting with opportunities for professional growth, collaboration with global clients, and leadership in SAP solutions. It emphasizes strategic roles, technical expertise, and project management skills required for success in the position.

Technical Support Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 20, 2025

This job description highlights a Technical Support Engineer role at IBM focusing on data management solutions. It emphasizes collaboration with global teams, customer satisfaction, and opportunities for professional growth through advanced technologies and skill development.

Data Engineer-Business Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 20, 2025

This role involves leading IBM's innovation through system development, driving global impact with technical expertise and career growth opportunities. The position emphasizes collaboration, agile environments, and access to advanced tools, positioning candidates to shape enterprise solutions and contribute to IBM's success.

Security Consultant Cloud Security Services

Company: IBM

Location: ABU DHABI, AE

Posted Dec 20, 2025

The text describes a job role for a Digital Security Managing Consultant focusing on cloud security, IAM, and hybrid/multi-cloud environments. It outlines responsibilities, required certifications, and expertise in security architecture, compliance standards, and large-scale security transformation projects.

SAP HANA FIN-FSCM

Company: IBM

Location: Bogota, CO

Posted Dec 20, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration, innovation, and career growth. It highlights responsibilities involving SAP solutions, client partnerships, and technical expertise in areas like CLM and HANA. The role offers opportunities for skill development and impactful client work.

Digital Sales Specialist Automation Platform for UKI Market - IBM Dublin

Company: IBM

Location: Mulhuddart, IE

Posted Dec 20, 2025

The text describes a Digital Sales Specialist role at IBM, emphasizing collaborative opportunities, career growth, and impactful work. It highlights the company's commitment to innovation, client success, and professional development through excellent onboarding and learning culture.

Penetration Tester

Company: IBM

Location: Pune, IN

Posted Dec 20, 2025

The text describes IBM's infrastructure role requiring cybersecurity expertise in penetration testing, emphasizing skills in automated/manual testing tools like BurpSuite/ZAP, OWASP Top 10 vulnerabilities, and security methodology analysis for infrastructure protection.

Backend Developer

Company: IBM

Location: Bogota, CO

Posted Dec 20, 2025

The text describes a job role at IBM Consulting involving technical expertise delivery to clients, requiring skills in Java, Python, cloud technologies, and specific development frameworks.

Líder Técnico Mainframe – DB2, COBOL e Automação

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a career in IBM Consulting emphasizing global collaboration, innovation in hybrid cloud and AI, technical leadership in Mainframe solutions, and opportunities for career growth. It highlights impactful work with clients, technical expertise requirements, and a culture of evolution and empathy.

Application Developer-MuleSoft

Company: IBM

Location: Hyderabad, IN

Posted Dec 20, 2025

This role involves collaborating with global clients to innovate in hybrid cloud and AI, emphasizing teamwork, technical expertise, and career growth opportunities.

QA/Test Developer Intern 2026

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 20, 2025

This text describes a Business Analyst role requiring expertise in translating business processes into IT requirements, collaborating with teams, documentation, testing, and compliance. It outlines responsibilities, education requirements, and technical skills needed for HR systems and system architecture knowledge.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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