Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Practice Engineer

Company: GitLab

Location: USA

Posted Dec 18, 2025

This role involves building platforms and tools for customer success, collaborating with stakeholders, and developing integrations. It requires expertise in programming, DevOps, and cloud technologies.

Sr. Director - Design, Consumer

Company: Kraken

Location: USA

Posted Dec 18, 2025

The text promotes Kraken's mission to accelerate crypto adoption and financial freedom through innovation, highlighting their global team, industry-leading security, and commitment to crypto education. It emphasizes opportunities for design leadership and collaboration across key product areas like trading, payments, and equities, while showcasing the company's culture of mission-driven excellence.

Brand and Marketing Manager – Swedish Speaking

Company: Raketech Group Limited

Location: Malta

Posted Dec 18, 2025

This job description seeks a passionate Brand and Marketing Manager with Swedish language skills to drive growth and innovation in the iGaming industry. The role involves strategic brand development, cross-functional collaboration, and data-driven marketing initiatives to establish a consistent brand presence and achieve sustainable growth.

Senior IT Project Manager - IT Generalist

Company: Webflow

Location: USA

Posted Dec 18, 2025

Webflow seeks a Senior IT Project Manager to lead cross-functional initiatives, emphasizing innovation, collaboration, and operational excellence. The role offers competitive compensation, equity, comprehensive benefits, and a remote-first work environment with a focus on trust, creativity, and equity.

Senior Product Manager - Live Ops

Company: Scopely

Location: USA

Posted Dec 18, 2025

Scopely is seeking a Senior Product Manager Live Ops for a high-profile AAA mobile game project, emphasizing passion, innovation, and a diverse work environment. The role involves shaping live ops strategy, analyzing data, and collaborating across teams. The company highlights commitment to equality and offers competitive compensation.

New Business Account Executive

Company: GitLab

Location: Netherlands

Posted Dec 18, 2025

This role involves driving net-new customer acquisition and expanding GitLab's market presence through strategic sales efforts, requiring expertise in B2B SaaS sales and collaboration with cross-functional teams.

Staff Application Engineer - Workplace Technology

Company: Mozilla

Location: UK,Canada

Posted Dec 18, 2025

Mozilla's job posting highlights a Staff Software Application Engineer role with focus on AI and workplace tech, offering competitive benefits and emphasizing diversity and innovation.

Events and Experiences Manager

Company: Mercury

Location: USA

Posted Dec 18, 2025

This job posting describes a role leading team onsites and employee experiences at Mercury, emphasizing culture-building, event management, and competitive compensation. It outlines responsibilities, qualifications, and benefits while maintaining a professional tone.

Forward Deployed Data Scientist

Company: Hightouch

Location: North America

Posted Dec 18, 2025

This job description outlines a Forward Deployed Data Scientist role focused on AI Decisioning and cross-functional collaboration. The position requires deep analytical skills, customer-facing work, and expertise in data analysis tools. The company emphasizes impact, growth potential, and a customer-first approach with a competitive salary range.

Engineering Manager - Mobile Platform

Company: Platform Science

Location: USA

Posted Dec 18, 2025

Platform Science is seeking an Engineering Manager to lead their mission-critical Driver Framework Team, focusing on developing scalable Android solutions for transportation. The role involves managing a team, driving technical strategy, and collaborating with cross-functional teams. The company emphasizes innovation, diversity, and employee growth, offering competitive benefits and a collaborative work environment.

Senior Engineering Manager - CDN Edge

Company: Netflix

Location: USA

Posted Dec 18, 2025

Netflix promotes its global entertainment services and CDN infrastructure, emphasizing collaboration, innovation, and scalability. The text highlights their commitment to delivering high-quality streaming experiences while seeking engineering leaders for critical roles. It also underscores diversity and inclusion efforts in hiring.

Growth Account Director

Company: Grafana Labs

Location: USA

Posted Dec 18, 2025

Grafana Labs seeks a Growth Account Director with 5+ years in infrastructure sales, focusing on expanding client relationships and meeting sales targets. The role includes Salesforce expertise and offers competitive compensation with RSUs.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

Related Pages