Excellent Customer Service Jobs in New York City, NY

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Looking for Excellent Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the New York City, NY area.

IT DATA ANALYST

Company: Ariel Partners

Location: Brooklyn, NY

Posted Jul 01, 2025

Process Improvement: Assist in developing and implementing strategies for improving data analysis processes. Data Analysis & Reporting: Generate comprehensive…

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Sales Associate ( Thrift Shop)

Company: Housing Works

Location: New York, NY

Posted Jul 01, 2025

Can use basic tech tools (Word, Excel, email) and basic math. Employee discount on incredible secondhand finds. Are flexible to work weekends and holidays.

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Per Diem Pharmacist Midtown Manhattan

Company: Soliant

Location: New York, NY

Posted Jul 01, 2025

Doctor of Pharmacy (PharmD) degree, active Pharmacist license, and minimum 1+ years Pharmacist experience required. Active New York Pharmacist License.

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HVAC Customer Resource Coordinator

Company: Johnson Controls

Location: New York, NY

Posted Jul 01, 2025

Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service.

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health system full time + 1 tags

Nurse Practitioner (NP), Cardiac Step-Down Unit, Morristown (Nights)

Company: Atlantic Health System

Location: Morristown, New Jersey

Posted Jul 01, 2025

View Details Apply on healthecareers.com

Delivery Driver (Big Trucks, CDL preferred)

Company: Housing Works

Location: Long Island City, NY

Posted Jul 01, 2025

Valid, clean *NYS driver’s license* (CDL a *big plus*). Love driving big trucks, staying active, and making a difference? Join our mission-driven team.*.

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Registered Nurse (RN) Team Member

Company: Brooklyn Center

Location: Brooklyn, NY

Posted Jul 01, 2025

Resolves Resident problems &needs by utilizing multidisciplinary team strategies. As a Registered Nurse (RN), Provide advice & support to the Residents and…

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Registered Nurse

Company: Coordinated Care Alliance Ny Inc

Location: New York, NY

Posted Jul 01, 2025

Master’s degree with one year experience in behavioral health, medical, and/or mental health services, and a license as a Licensed Practical Nurse (LPN) or…

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Applied Researcher II

Company: Capital One

Location: New York, NY

Posted Jul 01, 2025

Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation.

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Applied Researcher II

Company: Capital One

Location: New York, NY

Posted Jul 01, 2025

Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation.

View Details Apply on SimplyHired

Commercial HVAC Technician – Class A High-Rise (NYC)

Company: Confidential

Location: New York, NY

Posted Jul 01, 2025

FDNY Refrigeration Machine Operator license (preferred). Diagnosing and responding to system malfunctions and service calls.

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Applied Researcher II

Company: Capital One

Location: New York, NY

Posted Jul 01, 2025

Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation.

View Details Apply on SimplyHired

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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