Excellent Customer Service Jobs in New York City, NY

1,513,983 open positions · Updated daily

Looking for Excellent Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the New York City, NY area.

Facilities Technician (L2) Electrician

Company: FreshDirect

Location: Bronx, NY

Posted Jun 20, 2025

Diagnose and resolve mechanical and electrical issues, leveraging advanced technical skills. Exposure to various mechanical and electrical equipment, including…

Accountant (Middle Office)

Company: United Nations

Location: New York, NY

Posted Jun 19, 2025

Advanced university degree (Master’s degree or equivalent) in business administration, finance, accounting or related field.

Senior Lead Software Engineer (Velocity Black)

Company: Capital One

Location: New York, NY

Posted Jun 19, 2025

Work within and across teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.

RN Field Coordinator

Company: LiveWell Choice, LLC

Location: Bronx, NY

Posted Jun 20, 2025

Valid state drivers’ license with a good driving record and proof of automobile insurance required. Associate degree in nursing required, bachelor’s degree in…

Lead Software Engineer (Velocity Black)

Company: Capital One

Location: New York, NY

Posted Jun 21, 2025

Work within and across teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.

Industrial Maintenance Tech. (Refrigeration, electr. & plumbing)

Company: Citarella

Location: New York, NY

Posted Jun 21, 2025

Perform mechanic skills including, but not limited to, mechanical, electrical, pneumatic, hydraulic, troubleshooting and repair of production machines.

HVAC Technician

Company: Aled Technologies Inc

Location: Manhattan, NY

Posted Jun 20, 2025

Must have a valid NY drivers license and clean driving record and all the relevant certifications. The successful candidate shall be responsible for Trouble-…

Window Treatment Sales Consultant - $3,000 Sign-On Bonus

Company: 3 Day Blinds

Location: Brooklyn, NY

Posted Jun 20, 2025

Reliable transportation, a valid driver’s license and proof of insurance. You’ll receive 4-weeks of paid, world class training and be provided with state of the…

Plumber Mechanic

Company: A&M WARSHAW PLUMBING & HEATING INC

Location: New York, NY

Posted Jun 19, 2025

Previous experience in plumbing, maintenance, or other related field. The selected individual will install and repair water supply lines and drainage systems.

FCM - Campaign Manager, FCM Americas - New York, NY

Company: FCM

Location: New York, NY

Posted Jun 19, 2025

Understanding of marketing analytics tools and platforms (e.g. Google Analytics, Salesforce CRM systems, marketing automation tools) preferred.

Director of Marketing

Company: Abacus Business Computer

Location: New York, NY

Posted Jun 20, 2025

*Build, manage, and mentor the marketing team*, while overseeing relationships with external agencies and contractors. New York, NY 10018 (Preferred).

Lead Product Manager (Trading Systems and Infrastructure)

Company: Uphold

Location: New York, NY

Posted Jun 20, 2025

Bachelor’s degree in Computer Science, Engineering, Finance, or a related field, or equivalent hands-on experience. Ability to travel globally as needed.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages