Excellent Customer Service Jobs in New York City, NY

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Looking for Excellent Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the New York City, NY area.

Security Guards/Residential/Corporate

Company: Workforce 1 Career Center

Location: New York, NY

Posted Jun 18, 2025

Certification in CPR and First Aid is preferred; willingness to obtain certification is essential. The ideal candidates will be responsible for maintaining a…

Plumber - NYC

Company: Broadway National Group

Location: Brooklyn, NY

Posted Jun 18, 2025

Ability to properly use hand and power plumbing tools. Respond and troubleshoot problems and provide cost estimates. Perform preventive maintenance as required.

Project Manager

Company: General Dynamics Mission Systems, Inc

Location: National City, CA

Posted Jun 18, 2025

Leads department or cross-functional project teams in matrix organization to achieve schedule, cost, and technical performance objectives.

Pharmacist

Company: Northwell Health

Location: New York, NY

Posted Jun 18, 2025

Current license and registration to practice as a pharmacist in New York State, required. Contributes to the advancement of the profession and of the department…

Principal Technical Program Manager

Company: Ripple

Location: New York, NY

Posted Jun 18, 2025

Create technical frameworks that can be used by engineering teams for decision-making. You will work closely with our product and engineering teams to design…

Sr. Business Analyst, Premium Products

Company: Capital One

Location: New York, NY

Posted Jun 18, 2025

Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts…

Sr. Financial Systems and Data Analyst

Company: EmblemHealth

Location: New York, NY

Posted Jun 18, 2025

Perform analysis to support ad hoc requests from management as well as legacy reporting deep dive analysis into data driving financial results leveraging…

Associate - Client Service

Company: JPMorganChase

Location: Brooklyn, NY

Posted Jun 18, 2025

Your developing ability in strategic planning, conflict management, and digital literacy will be key in driving our service delivery forward.

Service Technician

Company: Accelera

Location: New York, NY

Posted Jun 18, 2025

5+ years of field experience with commercial heating and air conditioning (for experienced roles). EPA Type 1 & 2 or universal certification.

Security Shift Supervisor F80

Company: Opus Operations

Location: Long Island City, NY

Posted Jun 18, 2025

As part of our team, you will help ensure a safe environment for residents, staff, and visitors by maintaining order, responding to emergencies, and adhering to…

Email and Marketing Automation Executive/Manager

Company: Macquarie Group Limited

Location: New York, NY

Posted Jun 18, 2025

Bachelor's degree in marketing, communications, or related field, and 3-5+ years of relevant experience with marketing automation platforms and CRM.

Lead Software Engineer

Company: Disney Entertainment and ESPN Product & Technology

Location: New York, NY

Posted Jun 18, 2025

This includes product engineering, media engineering, quality assurance, engineering behind personalization, commerce, lifecycle, and identity.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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