Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Senior IT Analyst - Portfolio Solution Lead

Company: Caterpillar

Location: Other US Location

Posted Jan 30, 2025

Caterpillar Inc is seeking a Senior IT Analyst/Portfolio Solution Lead for its Industrial Power Systems Division (IPSD). The role involves partnering with the IPSD Engineering team to enable strategic growth, creating and maintaining relationships with key business owners, and providing oversight and technical leadership in the use of engineering application suites. The successful candidate will work with various business teams, key implementation partners, and internal enterprise groups to deliver key business opportunities within an exciting business segment at Caterpillar. The role offers a competitive salary, comprehensive benefits, and the opportunity to contribute to sustainable solutions for the future.

Robotic Welding Operator - Weekend - First Shift

Company: Commonwealth Fusion Systems

Location: Other US Location

Posted Jan 30, 2025

Commonwealth Fusion Systems is a leading fusion energy company in the US, having raised over $2 billion in capital since 2018. They are seeking experienced Robotic Welding Operators to join their team and contribute to the development of commercially viable fusion power plants. The role involves operating robotic weld equipment, maintaining and adjusting programs, monitoring weld quality, and ensuring safety standards. The ideal candidate should have a minimum of 3 years of manufacturing experience, proficiency in GTAW and GMAW, and a solid understanding of production methods. Bonus points are given for experience with robotic arc welding safety standards, welding for pressure vessel and nuclear applications, and AWS QC19 CRAWO or CRAWT certification.

Account Executive-Inside Sales

Company: BigCommerce

Location: Other US Location

Posted Jan 30, 2025

BigCommerce is seeking a driven Account Executive to join their growing sales team. The role involves driving sales revenue through new client acquisition and expansion selling. The ideal candidate should have 2+ years of experience in a high-volume, fast-paced inside sales environment, preferably in a technology organization. They should have a proven history of consistently beating sales quotas and objectives, excellent communication skills, and the ability to manage sensitive client information. BigCommerce is committed to diversity, equity, and inclusion, and provides reasonable accommodations for individuals with disabilities.

Senior Software Engineer (IDComply)

Company: GeoComply

Location: Other US Location

Posted Jan 30, 2025

GeoComply is a leading global company in geolocation cybersecurity and antifraud, trusted by major brands and regulators for over a decade. They are seeking a Senior Software Engineer to help scale their product from millions to tens of millions of users by 2025. The role involves designing, implementing, and maintaining robust software solutions, collaborating with cross-functional teams, and advocating for modern tools and practices. The ideal candidate should have a solid foundation in computer science, extensive experience with PHP Laravel, JavaScript, MongoDB, and Docker, and a strong understanding of system design principles.

Robotic Welding Operator - Weekend - Second Shift

Company: Commonwealth Fusion Systems

Location: Other US Location

Posted Jan 30, 2025

Commonwealth Fusion Systems is a leading fusion energy company in the US, having raised over $2 billion in capital since 2018. They are seeking experienced Robotic Welding Operators to join their team and contribute to the development of commercially viable fusion power plants. The role involves operating robotic weld equipment, maintaining and adjusting programs, monitoring weld quality, and ensuring safety standards. The ideal candidate should have a minimum of 3 years of manufacturing experience, proficiency in GTAW and GMAW, and a solid understanding of production methods. Bonus points are given for experience with robotic arc welding safety standards, welding for pressure vessel and nuclear applications, and AWS QC19 CRAWO or CRAWT certification.

SaaS Customer Success Manager

Company: Fortune Brands Home & Security

Location: Other US Location

Posted Jan 30, 2025

Fortune Brands Innovations Inc. is a leading innovation company focused on creating smarter, safer, and more beautiful homes. They are seeking a SaaS Customer Success Manager for their Master Lock cLOTO Connected Lockout Tagout solution. The role involves onboarding new customers, creating training resources, and collaborating with clients to maximize satisfaction. The ideal candidate should have a Bachelor's degree, 5+ years of experience in customer success, technical implementations, onboarding, training, or sales engineering in a B2B SaaS environment, and excellent communication skills. The company offers competitive benefits and is committed to diversity and inclusion.

Enterprise Training Manager, Developer

Company: BigCommerce

Location: Other US Location

Posted Jan 30, 2025

BigCommerce is seeking an Enterprise Training Manager Developer with 4+ years of experience in software development, enterprise customer service, content creation, or technical training. The role involves customizing and delivering high-quality global developer training, conducting scoping calls with customers, and managing training action plans. The ideal candidate should have experience training software developers, be fluent in programming languages, and have knowledge of BigCommerce API and eCommerce. The company values diversity, equity, and inclusion, and offers a supportive work environment.

Sales Team Lead (ACT)

Company: Helpware

Location: Other US Location

Posted Jan 30, 2025

Helpware is a global technology company specializing in customer experience and operational support. The Sales Team Lead role involves identifying and qualifying sales opportunities, maintaining active engagement with leads, and partnering with Account Executives. The role requires a minimum of 2 years of contact center team leadership experience and involves managing agents, ensuring client partnerships, and achieving sales quotas.

Driving Safety Operator - Singapore

Company: WeRide.ai

Location: Other US Location

Posted Jan 30, 2025

WeRide, a leading global autonomous driving technology company established in 2017, offers competitive salaries and benefits. The company, operating in over 30 cities across 7 countries, holds driverless permits in China, UAE, Singapore, and the US. Key responsibilities include operational oversight, active monitoring, adherence to safety protocols, customer interaction, and incident reporting. Job requirements include a valid class 34 driving license, attention to detail, a safety mindset, and flexible working hours.

Senior Financial Systems Analyst (Coupa)

Company: BlackLine

Location: Other US Location

Posted Jan 30, 2025

BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The company is committed to modernizing the finance and accounting function, delivering innovative solutions, and empowering accounting and finance leaders worldwide. BlackLine is seeking a Business Systems Analyst with robust experience in NetSuite, Coupa, and BlackLine, and a proven track record in serving as a BSA and Administrator for Accounting and Finance operations. The ideal candidate will lead and manage system enhancement projects, design and customize solutions, collaborate with end-users, provide technical support, and ensure SOX compliance. BlackLine offers a culture that is kind, open, and accepting, empowering continued growth and learning through professional development seminars and inclusive affinity groups.

Senior Network Administrator

Company: Bounteous

Location: Other US Location

Posted Jan 30, 2025

Bounteous x Accolite is a leading digital transformation consultancy, offering end-to-end solutions in strategy, analytics, digital engineering, cloud, data, AI, experience design, and marketing. Their CoInnovation methodology fosters collaborative partnerships, aligning interests and accelerating value creation. With over 4000+ experts across the globe, they deliver innovative and strategic solutions, enhancing customer engagement and driving business success. They also emphasize information security practices and have a job opening for a Senior Network Administrator.

Senior Drupal Developer, Practice

Company: Bounteous

Location: Other US Location

Posted Jan 30, 2025

Bounteous x Accolite is a leading digital transformation consultancy, offering end-to-end solutions in strategy, analytics, digital engineering, cloud, data, AI, experience design, and marketing. Their CoInnovation methodology aligns interests and accelerates value creation. They require 4+ years of full-stack development experience with Drupal, PHP, HTML, CSS, JavaScript, and frontend libraries. Knowledge of MySQL, APIs, and version control with Git is also necessary. Bounteous x Accolite promotes an inclusive environment and is an equal opportunity employer, offering employment visa sponsorship.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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