Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Business Development Rep

Company: Redgate Software

Location: Other US Location

Posted Jan 24, 2025

Redgate Software, a company specializing in database management solutions, is seeking a Business Development Rep for their North Europe team. The role involves prospecting new and existing accounts, booking meetings, identifying decision-makers, and collaborating with Account Executives. The ideal candidate should be fluent in Dutch and English, have at least 1 year of B2B SaaS sales experience, and be technically competent to learn about Redgate's diverse product range. The company offers a competitive benefits package, flexible working hours, and a hybrid work model. Redgate is an Equal Opportunity Employer, committed to fostering a diverse and inclusive work environment.

Senior Sales Engineer

Company: Fluence

Location: Other US Location

Posted Jan 24, 2025

The job posting is for a role in a startup atmosphere, supporting the APAC Sales team in winning new business through proposal creation and management. The role involves managing a Deal Team, collaborating with Sales leaders to set up winning strategies, and ensuring proposals meet customer requirements. The successful applicant will have a Bachelor's degree in Engineering or related field, 3+ years of complex tender and bid management experience, strong communication skills, and the ability to work under pressure. The company values safety, quality, integrity, and agility, and offers opportunities for professional growth and cultural diversity.

Marketing Operations Coordinator

Company: Rapid7

Location: Other US Location

Posted Jan 24, 2025

Rapid7 is seeking a technology-oriented individual for a Marketing Operations Coordinator role. The role involves managing tasks to ensure smooth lead flow, privacy compliance, and strong data quality. Key responsibilities include setting up campaigns in Salesforce and Marketo, monitoring lead flow, approving email campaigns, managing inbound inquiries, and identifying operational inefficiencies. The ideal candidate should have 12 years of experience with a marketing automation tool, knowledge of CRM tools, and excellent communication skills.

Lead Software Engineer - DevOps

Company: Vendavo

Location: Other US Location

Posted Jan 24, 2025

Vendavo, a leading provider of price management and optimization solutions, is seeking a DevOps expert with 10+ years of experience in AWS Infrastructure and Kubernetes. The role involves designing, deploying, and maintaining highly available and scalable AWS infrastructure, collaborating with development teams, monitoring service health, troubleshooting incidents, optimizing resource allocation, and staying updated with the latest trends in Kubernetes and cloud-native ecosystem. Benefits include professional growth opportunities, flexible working hours, and a comprehensive benefits package.

Specialist - Customer Success

Company: Freshworks

Location: Other US Location

Posted Jan 24, 2025

Freshworks is a company that provides affordable, quick-to-implement software for businesses to enhance customer and employee experiences. Their suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshteam. They have received numerous accolades and have over 50,000 customers worldwide. The Customer Success Specialist role involves proactively engaging with customers, understanding their business flows, showcasing product demos, and aligning with key stakeholders to strengthen customer relationships. The ideal candidate should have at least 4+ years of experience in a customer success role, strong communication skills, and the ability to report client status regularly.

Customer Experience Specialist - Accounting

Company: Xero

Location: Other US Location

Posted Jan 24, 2025

Xero is a user-friendly platform designed to assist small businesses and their accounting advisors in growing and thriving. The company's purpose is to make life better for people in small businesses, their advisors, and communities worldwide. Xero's Customer Experience Team provides 24/7 support to users, aiming to delight customers and make it easy for them to see the value of Xero. The Customer Experience Specialist role involves supporting customers, providing quality service, and resolving queries efficiently. The ideal candidate should have accounting fundamentals knowledge, efficient problem-solving skills, and excellent communication abilities. Xero offers generous benefits, including flexible working hours, paid leave, and an Employee Share Plan.

Sales Enablement Manager, APJ

Company: Kong

Location: Other US Location

Posted Jan 24, 2025

Kong, a leading cloud-native API platform, is seeking a Sales Enablement Manager to equip the sales team with necessary tools, training, content, and processes. The role involves developing onboarding programs, creating sales enablement content, managing tools, analyzing performance, collaborating cross-functionally, and optimizing sales processes. The ideal candidate should have 5+ years of experience in sales enablement, technical proficiency with sales tools, strong communication skills, a data-driven approach, and collaboration abilities. Preferred qualifications include certification in sales training methodologies, experience managing global programs, and knowledge of modern SaaS selling techniques. Key competencies include strategic thinking, problem-solving, and leadership.

(Senior) Engineer Controls Test Automation

Company: Fluence

Location: Other US Location

Posted Jan 24, 2025

Fluence is seeking a Senior Engineer for Controls Test Automation to develop and test innovative solutions for gridforming applications in utility-scale energy storage. The role requires expertise in programming, test automation, and interfacing with simulation tools and hardware-in-the-loop systems. The ideal candidate should have an undergraduate degree in a related field, extensive experience in software test automation, and proficiency in Python, MATLAB/Simulink, or PSCAD. Strong analytical skills, understanding of power systems, and effective communication abilities are essential. The role involves designing test cases, executing tests in SIL and HIL environments, and documenting results. The candidate should be willing to travel approximately 10% of the time.

Site Success Manager

Company: Helpware

Location: Other US Location

Posted Jan 24, 2025

Helpware is a global technology company offering customer experience and operational support. The Site Success Manager role involves onboarding users to the Slopes software platform, driving adoption, and fostering engagement. Responsibilities include managing onboarding, increasing user adoption, client relationship management, proactive support, data-driven insights, and client feedback collection. Qualifications include 2-3 years of customer success or account management experience, a customer-centric mindset, excellent communication skills, problem-solving ability, and data analysis experience. Benefits include medical insurance, English classes, flexible schedule, corporate training, a comfortable office, equipment, official employment, professional development opportunities, bonuses, and remote work options.

Sales Operations - 2025 Summer Internship

Company: Motorola Solutions

Location: Other US Location

Posted Jan 24, 2025

Motorola Solutions is seeking an intern for their Federal Contracting and Compliance group. The role involves identifying areas for process improvement, documenting solutions, and presenting them to business leaders. Responsibilities include internal audits, process flow improvements, and data cleansing. The ideal candidate is pursuing a degree in Business, Finance, Supply Chain Management, or Process Engineering, with experience in order systems, Microsoft Office, and Google applications. Excellent communication skills and the ability to work independently in a fast-paced environment are required. Motorola Solutions is an Equal Opportunity Employer committed to a people-first and community-focused culture.

Territory Account Executive

Company: Redgate Software

Location: Other US Location

Posted Jan 24, 2025

Redgate Software is seeking a Territory Account Executive for the Benelux region. The role involves driving new sales of Redgate's solutions, managing the sales process, and providing regular reporting. The ideal candidate should have experience in complex sales in the Benelux region, be fluent in Dutch and English, and have a proven track record of overachieving sales goals. The role offers a competitive salary, flexible working hours, and a benefits package. Redgate Software promotes an equal opportunity employment environment and encourages diversity.

User Support Specialist

Company: Helpware

Location: Other US Location

Posted Jan 24, 2025

Helpware is a global technology company offering customer experience and operational support. The User Support Specialist role involves providing technical support, resolving issues, maintaining communication with users, documenting interactions, collecting feedback, and assisting in product training. The ideal candidate should have 2-3 years of customer support experience in a SaaS environment, strong technical and communication skills, problem-solving abilities, and attention to detail. Preferred qualifications include industry experience in the clinical trial environment. The company offers benefits such as medical insurance, English classes, corporate training, a comfortable office, equipment, official employment, professional development opportunities, bonuses, and remote work options.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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