Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Senior Solutions Engineer

Company: Kong

Location: Other US Location

Posted Jan 20, 2025

Kong is seeking a Sales Engineer to drive new business, evangelize technology, onboard and train customers, and establish revenue potential. The ideal candidate should have experience with open source technology, NGINX, Docker, HTTP, AWS, Postgres, and Cassandra. Kong is aiming to build a $10b+ software company, recognized as a leader in innovation in the connectivity space. The role involves supporting field sales, understanding customer requirements, and ensuring 100% customer satisfaction. The company values open source, design, and customer obsession, and is looking for authentic, resourceful, and curious individuals to join their mission.

Account Executive - Remote, Latin America

Company: Bluelight Consulting

Location: Other US Location

Posted Jan 20, 2025

Bluelight, a leading software consultancy, is seeking a talented Account Executive to join its dynamic team. The role involves conducting outbound efforts, assisting with account management tasks, and supporting the sales team. The company is known for its commitment to quality, customer satisfaction, and fostering a collaborative work environment. The Account Executive will have the opportunity to work on diverse projects, collaborate with modern technologies, and work alongside top industry professionals. The company is in an exciting phase of expansion and values contributions that have a direct and significant impact on clients' businesses.

Sr. Product Manager

Company: OpenGov

Location: Other US Location

Posted Jan 20, 2025

OpenGov is a mission-driven technology company that provides cloud software for effective and accountable government. They are currently seeking a Sr Product Manager to lead the long-term vision of their Platform, including Identity and Access Management systems. The role involves driving business growth, identifying product enhancements, and collaborating with engineering, UX, and market-facing teams. OpenGov has a strong culture, recognized as a 2023 Top Workplaces USA award winner and Forbes Americas Best Startup Employer. They offer comprehensive benefits, including paid parental leave and a wellness stipend. The company is experiencing record-breaking growth with over 1800 governments using their products.

Azure Cloud Administrator II - R-20706

Company: Rackspace Technology

Location: Other US Location

Posted Jan 20, 2025

The job profile involves providing administration for cloud computing platforms, networks, and systems. The role requires delivering a great customer experience, serving as an escalation point for technical support, and resolving customer issues. The position also involves adhering to company security policies and procedures. Key responsibilities include resolving technical issues, troubleshooting, and collaborating with other administrators. The role requires a strong desire to learn and improve technical and people skills, excellent communication skills, and the ability to handle multiple tasks under pressure.

Commercial New Business Account Executive

Company: monday.com

Location: Other US Location

Posted Jan 20, 2025

monday.com is seeking an Account Executive with 2+ years of sales experience in a closing role at a SaaS company, preferably in the project management and work collaboration space. The role involves managing the full sales cycle, understanding the company's solution, and connecting it to customer ROI. The candidate should be familiar with generating pipeline, outbound strategy, and solution selling. Strong communication, negotiation, and time management skills are required. A BABS degree or equivalent relevant work experience is preferred.

Technical Support Engineer

Company: Smarsh

Location: Other US Location

Posted Jan 20, 2025

Smarsh, a global leader in communication collaboration and social media governance, is seeking a Technical Support Engineer to join their Worldwide Customer Support team. The role involves rotational shifts, both weekdays and weekends, between 7 AM to 11 PM. The successful candidate will research, reproduce, troubleshoot, and solve highly challenging technical issues, provide thoughtful direction and support for technical inquiries, and work closely with various cross-functional teams. The ideal candidate should have 5+ years of experience in a client-facing role, a BS/MS in Computer Science or equivalent job experience, and a strong understanding of ITIL methodology, Unified Communications, and cloud-based long-term email and data archiving solutions.

Administrative Assistant - Brazil

Company: Gogo Business Aviation

Location: Other US Location

Posted Jan 20, 2025

The Satcom Direct Comunicações LTDA Administrative Assistant role involves supporting general administrative operations, handling incoming calls, managing office supplies, drafting contracts, assisting in procurement processes, and providing logistical support for events. The ideal candidate should have a degree in Business Administration, 3+ years of administrative experience, and be able to lift up to 25 pounds. They must be located in or near São Paulo, Brazil, and eligible to legally work there. Required skills include initiative, organization, creativity, professionalism, dependability, cooperation, confidentiality, thoroughness, and enthusiasm. Strong time management and organizational skills are necessary, along with proficiency in Microsoft Office Suite. The role offers a competitive base pay, a target annual short-term incentive bonus plan, and eligibility for an incentive stock program. Gogo is committed to equal opportunity and considers all qualified candidates regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

Field Support Engineer - Brazil

Company: Gogo Business Aviation

Location: Other US Location

Posted Jan 20, 2025

Satcom Direct Comunicações LTDA is seeking a Field Support Engineer to join their Technical Support team. The role involves providing technical support to customers and dealers, conducting training, and troubleshooting IP and telephony networks. The ideal candidate should have a degree in Technology, Network Management, Computer Science, or IoT, with 1+ years of technical support experience. Fluency in English and basic Spanish is required. The role involves travel to locations across South America and collaboration with the sales team. The company offers competitive benefits and an incentive stock program.

Software Engineer III

Company: Verimatrix

Location: Other US Location

Posted Jan 20, 2025

The role of a Software Engineer at Verimatrix involves designing and developing software for products, ensuring quality, providing technical support, documenting applications, sharing knowledge, suggesting improvements, raising technical risks, mentoring, and participating in interviews. The ideal candidate should have a Bachelor's degree in Computer Science or a related engineering field, advanced knowledge in multiple programming languages, proven experience in developing advanced backend systems, ability to work independently, understanding of software development processes, practical knowledge of architectural patterns, and experience with AWS cloud native systems.

Senior Technical Customer Success Manager

Company: Kong

Location: Other US Location

Posted Jan 20, 2025

Kong is seeking a Technical Customer Success Manager with 35 years of experience in enterprise customer handling. The role involves acting as a technical advisor, establishing processes, and ensuring customer satisfaction. The company is aiming to build a $10b+ software company, recognized as a leader in innovation in the connectivity space. Kong values open source, design, and customer obsession, and is looking for authentic, resourceful, and curious individuals to join their mission.

Enterprise Customer Success Manager - Munich

Company: monday.com

Location: Other US Location

Posted Jan 20, 2025

The Enterprise Customer Success Manager DACH role involves overseeing a portfolio of enterprise customers in the DACH region, ensuring their sustained success. Key responsibilities include developing strategic customer success plans, establishing trusted advisor relationships with C-suite leaders, leading executive business reviews, driving adoption strategies, and acting as the Voice of the Customer. The ideal candidate should have 3+ years of experience in a SaaS company, fluency in German and English, strong quantitative data analysis skills, and excellent communication and interpersonal skills.

Analyst II, Underwriting

Company: Checkout.com

Location: Other US Location

Posted Jan 20, 2025

Checkoutcom, a leading fintech company, is seeking a skilled Underwriting Analyst II to join their London team. The role involves assessing and underwriting enterprise customer applications, particularly complex and high-value merchants. The ideal candidate should have 4+ years of experience in merchant underwriting, credit analysis, or a similar role within the payments industry. They should be proficient in analyzing business models, assessing credit risk exposure, and understanding financial statements. Excellent communication skills and familiarity with CDD, KYC, and KYB regulations are required. The company values diversity, inclusivity, and equal opportunities, and offers a supportive team environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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