Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Product Specialist - Sensor Technology

Company: ONYX Insight

Location: Other US Location

Posted Jan 31, 2025

ONYX Insight is seeking a Product Specialist for their Advanced Sensing team. The role involves providing technical support, collaborating with various teams, and driving product success. Key responsibilities include analyzing market trends, creating sales materials, and representing the company at events. The ideal candidate should have experience with complex technical products, strong communication skills, and a relevant degree. ONYX Insight offers opportunities for career growth, global influence, and a chance to work on high-impact projects in the renewable energy sector.

Senior Solution Architect (Presales)

Company: Mirantis

Location: Other US Location

Posted Jan 31, 2025

Mirantis, a leading open cloud company, is seeking a Senior Solution Architect to join their PreSales team. The role involves driving large-scale enterprise sales opportunities, tailoring Mirantis solutions to meet complex customer needs, and providing leadership throughout the sales cycle. The ideal candidate should have a BS degree in Computer Science, Mathematics, Engineering, or equivalent professional experience, along with 10+ years of consultative customer-facing architecture and post-sales experience. They should be familiar with container orchestrators like Kubernetes or Swarm, have hands-on experience deploying to private and public cloud infrastructure, and possess a strong understanding of key DevOps concepts and tools. The role also requires excellent presentation skills and the ability to travel up to 75%.

Application Support Analyst

Company: PA Consulting

Location: Other US Location

Posted Jan 31, 2025

PA is a global company with over 4000 employees specializing in strategy, technology, and innovation. They offer a customer-facing role in Application Support, focusing on support, maintenance, and delivery of various applications. The role involves problem-solving, excellent communication skills, and on-the-job training. PA values diversity and offers extensive benefits, including health and lifestyle perks, a generous pension scheme, and opportunities for community involvement.

Embedded Support Engineer

Company: Parkar Digital

Location: Other US Location

Posted Jan 31, 2025

Parkar Digital is a trusted partner with a decade of experience in building software products, leveraging technology for transformative growth. They are looking for an experienced Embedded Support Engineer to provide technical support for IoT devices and embedded systems, troubleshoot problems, collaborate with development teams, and stay updated with industry trends. Parkar Digital offers benefits such as internet reimbursement, entrepreneurship opportunities, wellness programs, and flexible working hours.

Senior Solution Architect (Presales)

Company: Mirantis

Location: Other US Location

Posted Jan 31, 2025

Mirantis, a Silicon Valley leader in cloud infrastructure, seeks a Senior Solution Architect for its PreSales team. The role involves collaborating with Account Executives, leading enterprise discovery sessions, and developing tailored solutions for complex customer needs. Qualifications include a BS degree, 10+ years of consultative experience, expertise in container orchestrators, Linux/Windows architecture, cloud infrastructure, DevOps concepts, and scripting languages. The company offers a competitive compensation package, cutting-edge open-source innovation, and a high-energy environment.

IT Support Engineer

Company: IQ-EQ

Location: Other US Location

Posted Jan 31, 2025

IQEQ is a leading Investor Services group seeking a Technical Lead for their Managed Service Provider team. The role involves overseeing technical projects, assisting with new client deployments, and leading research and development to enhance technical offerings. The ideal candidate should have proven experience as a technical lead or senior engineer in an MSP or IT services environment, deep expertise in Microsoft 365, and strong R&D skills. The company offers an inclusive and diverse environment with a strong emphasis on continuous learning and professional development.

Associate Sales Analyst

Company: Mattel

Location: Other US Location

Posted Jan 31, 2025

Mattel is seeking a candidate with a BABS in finance, economics, or international business, and expert level knowledge in Excel. The role involves optimizing inventory to meet customer needs and financial targets, developing and consolidating regional sales forecasts, and recommending inventory purchases. The candidate will maintain monthly item level allocation plans, review daily inventory levels, and collaborate with local teams to define sales and financial plans. Mattel is a leading global toy company with iconic brands and a strong commitment to innovation, inclusivity, and employee respect.

L2 Application support Engineer

Company: Parkar Digital

Location: Other US Location

Posted Jan 31, 2025

The job posting is for an L2 Application Support Engineer role, which involves providing second-level support to end-users, collaborating with cross-functional teams to troubleshoot and resolve complex issues, and enhancing system efficiency. Key responsibilities include having good knowledge of databases, operating systems, and application architecture, proficiency in using ticketing tools, and excellent communication skills. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, proven 3+ years of experience in application support, and be comfortable with 24/7 on-call duties. Parkar Digital, the employer, values team members who are passionate about making a difference and offers entrepreneurship opportunities, wellness programs, and flexible working hours.

Digital Software Apprentice - Belfast

Company: PA Consulting

Location: Other US Location

Posted Jan 31, 2025

PA is recruiting digital apprentices in Belfast, offering hands-on software development experience on complex digital initiatives. Apprentices will work alongside top digital talent, learn from experts, and gain a Computing Science BSc from the University of Ulster. Key responsibilities include working with teams to develop custom software solutions, learning new technologies, participating in code reviews, and providing solutions to clients. Qualifications include working towards or having achieved CCC in A levels or equivalent, a collaborative working style, and a drive to succeed.

Senior Solution Architect (Presales)

Company: Mirantis

Location: Other US Location

Posted Jan 31, 2025

Mirantis, an open cloud company, is seeking a Senior Solution Architect to join their PreSales team. The role involves driving large-scale enterprise sales opportunities, tailoring Mirantis solutions to meet complex customer needs, and leading technical presentations and solution design workshops. The ideal candidate should have a BS degree in Computer Science, Mathematics, Engineering, or equivalent professional experience, along with 10+ years of consultative customer-facing architecture and post-sales experience. They should be familiar with container orchestrators like Kubernetes or Swarm, have hands-on experience deploying to private and public cloud infrastructure, and possess a strong understanding of key DevOps concepts and tools. The candidate should also have excellent presentation skills and be comfortable speaking with executives, IT management, and developers.

Senior Solution Architect (Presales)

Company: Mirantis

Location: Other US Location

Posted Jan 31, 2025

Mirantis, an open cloud company, is seeking a Senior Solution Architect to join their PreSales team. The role involves driving large-scale enterprise sales opportunities, tailoring Mirantis solutions to meet complex customer needs, and leading technical presentations and solution design workshops. The ideal candidate should have a BS degree in Computer Science, Mathematics, Engineering, or equivalent professional experience, along with 10+ years of consultative customer-facing architecture and post-sales experience. They should be familiar with container orchestrators like Kubernetes or Swarm, have hands-on experience deploying to private and public cloud infrastructure, and possess a strong understanding of key DevOps concepts and tools. The candidate should also have excellent presentation skills and be comfortable speaking with executives, IT management, and developers.

IT Business Analyst

Company: IQ-EQ

Location: Other US Location

Posted Jan 31, 2025

IQEQ is a leading Investor Services group with a global workforce of over 5800 employees across 25 jurisdictions, managing assets under administration exceeding US$750 billion. The company is committed to ESG and best-in-class technology. The Technical Support Engineer role involves providing technical support, troubleshooting issues, and ensuring a positive customer experience. Key responsibilities include end-user support, desktop management, infrastructure support, security and compliance, cloud technologies, SharePoint Online workflow development, SQL administration, application support, documentation, project participation, proactive problem-solving, and continuous learning. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 3+ years of technical support experience, strong understanding of Windows and macOS, networking concepts, Active Directory, Microsoft 365 administration, SQL Server administration, troubleshooting, communication, and teamwork skills. The company values sustainability, diversity, and employee development.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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