Excellent Customer Service Jobs in Remote

420,567 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Staff Data Scientist - AI Products

Company: Dropbox

Location: Remote

Posted Dec 06, 2025

The role is for a Staff Data Scientist on the ground floor of Dropbox's AI-first journey. The position involves shaping the product roadmap, fostering a data-informed culture, and driving AI/ML impact. It requires 9+ years of experience and proficiency in SQL, Python, and statistical analysis.

Digital Security Business Development Director

Company: Vonage

Location: Remote

Posted Dec 06, 2025

This job description outlines a role focused on bridging technology, business development, and customer success for Vonage's Network APIs program. The position requires expertise in fraud prevention, consultative support, and thought leadership to drive client success and industry innovation. Responsibilities include customer advocacy, revenue generation, and strategic roadmap shaping with cross-functional teams.

Principal Engineer - Ads Measurement

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

The Principal Engineer L18 IC role on the Monetization Team at Pinterest requires a senior technical leader with expertise in software engineering and machine learning. The role involves leading the development and execution of technical strategies for ad products, overseeing the work of approximately 200 engineers, and driving innovation and excellence within the organization. The ideal candidate should have a strong background in advertising technology, experience in generative AI, and a proven track record of delivering complex architectural solutions.

Presales Solutions Engineer

Company: Moveworks

Location: Remote

Posted Dec 06, 2025

The job posting is for a Presales Solutions Engineer position at Moveworks. The role involves acting as a product champion and technical consultant, demonstrating the value of the Moveworks platform through customized demonstrations, architecture deep dives, and storytelling. The ideal candidate should have 5+ years of experience in presales or postsales technical roles, a solid understanding of cloud architecture and RESTful APIs, and the ability to communicate technical concepts to both technical and non-technical audiences.

Technical Partner Manager - Networks

Company: Stripe

Location: Remote

Posted Dec 06, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The Global Partner Engineering and Operations team manages technical and operational aspects of product partnerships. The role is a Technical Partner Manager to build relationships with partners, facilitate integrations, track performance, collaborate cross-functionally, manage incidents, drive operational efficiencies, provide training, and collect feedback.

Sr. Director - Cybersecurity

Company: Bugcrowd

Location: Remote

Posted Dec 06, 2025

The job posting is for a senior cybersecurity leader to define strategy, manage security operations, lead teams, and ensure compliance. The role requires extensive technical security experience, leadership skills, and knowledge of security frameworks and tools.

Manager II - Production Engineering

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Production Engineering at Pinterest focuses on scaling resiliency, reliability, performance, and efficiency through building and integrating software, increasing automation, and infusing knowledge and best practices into platform products. The role involves leading engineers, driving technical architecture discussions, assessing team performance, fostering an inclusive workplace, and developing strong partnerships with product and program management.

Staff Product Manager - Web Presence & Platform

Company: Stripe

Location: Remote

Posted Dec 06, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The company is hiring a product manager to lead the future of stripe.com, focusing on design, user experience, and leveraging emerging LLM technology to create tailored customer experiences. The role involves collaborating with senior leadership, design, engineering, and product teams to shape the website's strategic experiences and achieve Stripe's 10-year goals.

Sr. Staff Machine Learning Engineer - Homefeed

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest is seeking a Tech Lead Architect to drive cross-team engineering efforts for shipping ML-driven product experiences to their 400M+ pinners. The role involves improving relevance and user experience on Homefeed, working on state-of-the-art large-scale applied machine learning projects, and improving the efficiency and reliability of large-scale data processing and ML inference pipelines.

Director of Data Science - Ads Delivery & Performance

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest Ads Delivery & Performance is redefining digital ad delivery by challenging assumptions to protect the Pinner experience and grow durable revenue. The role involves setting strategy, establishing measurement frameworks, and scaling a high-impact data science organization to build next-generation advertising products and systems.

Staff Product Manager - AI/ML Personalization

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest is seeking a passionate and strategic AIML Product Manager to lead personalized experiences on the platform. The role involves defining, designing, and launching AI/ML-powered features, collaborating cross-functionally, setting product vision, and identifying new opportunities to advance personalization. The ideal candidate should have experience in AIML products, technical fluency, strong communication skills, strategic thinking, customer-centricity, collaboration, ownership mindset, and a relevant degree.

Small Business Account Executive DACH (German speaker)

Company: HubSpot

Location: Remote

Posted Dec 06, 2025

The role of a Small Business Account Executive at HubSpot involves using outbound and inbound selling strategies to find new business and help them grow using HubSpot software. The responsibilities include identifying customer challenges, closing new business, nurturing relationships, collaborating with marketing and technology departments, and shaping the future of HubSpot's mission. The role requires 1+ year of full sales cycle experience, fluency in German and English, consultative selling and closing skills, accurate forecasting and pipeline management, and a track record of being a high performer. Top performers usually have experience in a high-growth scale-up environment, passion for helping businesses grow, and humility and enthusiasm in their work. HubSpot offers generous remuneration, interactive employee training, education allowance, pension, health insurance, life assurance, long-term illness cover, holidays, and onsite gym and fitness workshops.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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